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Java Aquarium Plants Reviews 

91
•
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Didn't send items ordered; no apologies, just a passive aggressive note about an illusive refund but no mention of when I'll get that, hasn't been actioned as yet. This was ordered for a Christma... See more

Company replied

Rated 5 out of 5 stars

Couldn't find 1-2 grow plants anywhere then came across java plants took the plunge even though no one else could get hold of any stock so was a bit dubious but I must say they are perfect. next day d... See more

Rated 5 out of 5 stars

First time I’ve ordered from this site , received my live plants yesterday and all i can say is absolutely superb ! From ordering to receiving also customer service . Every individual plant was well... See more

Rated 5 out of 5 stars

In a world of online buying nice to be able to call, speak to Mark for advice and then receive the order promptly, all in good order despite the dumb courier leaving the box in a very hot porch withou... See more

Contact info

3.9

Great

TrustScore 4 out of 5

91 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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3.9

All reviews

(91)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great turtle food

We buy the mixed tropical varieties as the are perfect vegetation food for our red eared slider. Always good value and quality. He loves them.

18 November 2023
Unprompted review
Rated 4 out of 5 stars

Replacement plants received

Unfortunately the plants arrived in a very poor state over half of the Discus Collection were dead and unusable, after my initial reaction of annoyance. The customer service were outstanding receiving replacement plants on next day delivery these plants were well established and of good quality.

23 October 2023
Unprompted review
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Reply from Java Aquarium Plants

Hi Paul
Seeing as you have not contacted us regarding this and have not given us the chance to look into this for you we feel your 1 star review is very unfair .

This order was posted out via the upgraded DPD next working day service at no extra cost even tho the customer only selected the standard 1st class post . The plants would have been in absolutely perfect condition when sent , otherwise we would not have sent them . We guarantee all orders and if the package had been left in conditions in transit that has caused this or for any other reason the customer was not happy , then we would offer either a full replacement or refund without question . As the customer has not contacted us in any way to inform us of this then again we feel this has not given us the chance to put this right and therefore a 1 star review grossly misleading on our customer service

Rated 5 out of 5 stars

I messed up the delivery address on my…

I messed up the delivery address on my order and contacted Java in the hope of redirecting the order. Mark went out of his way to help. I can’t remember the last time I experienced such fantastic customer service. Would highly recommend this company.

4 September 2023
Unprompted review
Rated 5 out of 5 stars

What a brilliant company to do business…

What a brilliant company to do business with. My order got lost in the post so I emailed someone name Mark who responded promptly & resent the order. They also added two extra small aquarium plants. I would highly recommend Java Aquarium Plants & will continue ordering from them as my go to store for aquarium plants.

6 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent personal customer service

Excellent personal customer service. Java offer an extensive choice of high quality aquarium plants, which are well packaged ensuring plants remain healthy during transit.

4 July 2023
Unprompted review
Rated 5 out of 5 stars

In a world of online buying nice to be…

In a world of online buying nice to be able to call, speak to Mark for advice and then receive the order promptly, all in good order despite the dumb courier leaving the box in a very hot porch without bothering to ring the bell! Contents hot but seem to have survived. Have used before and will no doubt use again

17 May 2023
Unprompted review

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