Items arrived quickly but website was not clear that next day delivery was not actually available as the company requires a Days processing.this should be clearer on the website
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A fantastic, caring company to deal with. Other's could learn from this attention to customer assistance. But I will definitely buy from Japebo in the future. Thanks very much. Mads was extremely he... See more
Company replied
My previous seller went out of business, so I had to swap to Japebo. I have no complaints, the items were dispatched quickly and arrived in a reasonable timeframe.
Company replied
When I contacted customer support for advice, the replies were extremely helpful and friendly. Mads went out of the way to help me. Delivery was extremely quick and the receiver I received has made a... See more
Company replied
Company details
About Japebo.ie
Written by the company
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands, including Oticon, Widex, Phonak, Signia, and ReSound.
We understand how important it is that your hearing aid works reliably in everyday life. That’s why we offer a carefully selected range of products to help you maintain and care for your device – ensuring great sound quality and long-term performance. 🔊
🛒 Simple and easy webshop
Our website is designed to make it easy to find the right products. With clear categories,
search functionality, and detailed descriptions, you can quickly find the parts and accessories
that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
💬 Friendly customer support
Need help choosing the right product? Our support team is always happy to help via email,
both before and after your purchase.
🔒 Safe and flexible shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
⭐ We value all feedback and actively use Trustpilot reviews to improve our service and customer experience.
Why choose Japebo?
Written by the company
- Everything in one place
- At Japebo, you’ll find original spare parts, accessories, and care products for hearing aids from leading brands. We make it easy to find exactly what you need.
- Helpful support when you need it
- Not sure which product is right for you? We’re here to help. Our support team is ready to assist you before and after your purchase.
- Fast dispatch & tracked delivery
- We dispatch orders quickly and provide tracking, so you can follow your delivery.
- Safe and flexible shopping
- We offer a 90-day return policy, so you can shop with confidence. We use customer feedback to continuously improve our service.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- info@japebo.ie
- japebo.ie
Everything you need for your hearing aid
4.4
Excellent
246 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Japebo.ie
Hi there, thank you so much for the 5-star review!
Great to hear that your order arrived exactly as expected and very promptly.
We really appreciate you choosing Japebo, and we’re always happy to help again whenever you need anything.
Kind regards,
Mads – Japebo Customer Service
Reply from Japebo.ie
Thank you for your feedback! We’re pleased that you experienced quick delivery and found our pricing competitive.
– Japebo Support
Reply from Japebo.ie
Hi Colette, thank you so much for the 5-star review!
We’re delighted to hear you had excellent service and that the delivery was super quick.
Thanks again for shopping with us — we’re always happy to help anytime you need something.
Kind regards,
Mads – Japebo Customer Service
Timely and efficient delivery of…
Timely and efficient delivery of ordered product to correct address
14 November 2025
Reply from Japebo.ie
Hi Pat, thank you very much for the 5-star review!
We’re really happy to hear your order arrived on time and to the right address.
We truly appreciate you shopping with us, and you’re always welcome back anytime you need something.
Kind regards,
Mads – Japebo Customer Service
Reply from Japebo.ie
Thank you for taking the time to leave us a review on Trustpilot!
We are thrilled to hear that you had a hassle-free ordering experience and that your delivery was prompt.
At Japebo, we strive to provide our customers with the best service possible, and your feedback motivates us to keep improving.
If you have any further comments or suggestions, please feel free to reach out.
We look forward to serving you again soon!
Best regards,
Micas - Japebo
Reply from Japebo.ie
Hi,
Thank you so much for your great review. We're really happy to hear that the delivery was fast and everything arrived exactly as expected!
Kind regards,
The Japebo Team
Reply from Japebo.ie
Hello,
Thank you for taking the time to leave such positive feedback! We’re glad that your products arrived quickly and that you were pleased with the service.
Best regards,
The Japebo Team
Reply from Japebo.ie
Hello,
Thank you for your positive feedback! We’re glad to hear that you found our prices fair and that your order arrived so quickly.
Best regards,
The Japebo Team
Thanks 100%
24 October 2025
Reply from Japebo.ie
Hello,
Thank you for your feedback! We’re delighted to know that you’re completely satisfied with your experience.
Best regards,
The Japebo Team
Returns policy and customer care non…
Hi Mads
While I appreciate your reply I believe it is complete waffle. There is nothing wrong with the hearing aid except the component I bought from Japebeo.
You say whoever I got the hearing aid from might extend a goodwill gesture to me when it's Japebo who should be making this gesture.
If I bought a part for a car from an autoparts shop and it was faulty I would bring it back to the shop. I would not send it to the people who made the car and expect goodwill.
I spent approx 90 euros in your shop so you and not the manufacturers received that money. The makers of the part are not the ones who should refund as a token of goodwill it's Japebo who should man up and do it.
Not very happy at all!
Damien
Returns policy and customer care non existent
Long story short. I ordered a receiver and it packed up after 2 months. Re-ordered another and emailed customer service. Received an email to tell me that particular model was being discontinued. Maybe it's because it packed up after two months. Was then told the new model needed a different waxguard. I then had to order the waxguards and it cost me another 15 euros. I now have waxguards for the older model which was discontinued which I also ordered when I first bought the now discontinued receiver. I would ask anyone if this is the type of service you would like to receive?
31 October 2025
Reply from Japebo.ie
Hi Damien, thank you for updating your review and for explaining the full situation.
I’m genuinely sorry for the frustration this has caused — especially when your hearing aids are such an essential part of your life, and with severe tinnitus this isn’t a small issue.
I completely understand why this felt unfair. Having a receiver fail after a short time is bad enough, and then being automatically moved to the newer model because Phonak discontinued the 4.0 shouldn’t have left you paying extra or stuck with wax guards you can’t use. The change from CeruShield to CeruStop filters is a real difference in day-to-day maintenance, and we should have made that clearer up front so you didn’t end up with unnecessary cost or leftover parts for a discontinued model.
On the warranty point, I also want to explain this as clearly as possible because I hear how disappointing that was. The manufacturer warranty covers the hearing aids themselves, but spare receivers bought separately are classified as consumable replacement parts and don’t come with a standalone warranty. That’s why we advised that any warranty-related replacement would need to go through the hearing specialist who supplied your hearing aids, as they may be able to support you under the hearing-aid warranty or as goodwill.
I’m sorry again that this process has felt like excuses rather than support. Your feedback is taken seriously, and it highlights that we need to communicate model changes and compatibility more clearly so customers don’t end up in this position.
Kind regards,
Mads – Japebo Customer Service
Easy to order for quick delivery
Ordering online was easy and customer friendly particularly using pictures for products. And very quick delivery
21 October 2025
Reply from Japebo.ie
Hi B. Coman,
Thank you so much for your wonderful review!
We’re really glad to hear that you found the website easy to use and that your order arrived quickly — that’s exactly the experience we aim to deliver.
Best regards,
Mads – Japebo
Both items arrived on time
Both items arrived on time, helpful when I rang for an explanation. No bother at all, I will use this company again.
15 October 2025
Reply from Japebo.ie
Hello Lesley,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
Japebo Support
Fantastic service
Fantastic service
Everything about my purchase and delivery was excellent.
Will definitely be using this again .
13 October 2025
Reply from Japebo.ie
Hi Paula,
Thank you so much for your kind words! We’re delighted to hear that everything went smoothly with your purchase and delivery. It means a lot to us that you’ll be shopping with us again — we look forward to serving you next time!
Best regards
Martin – Japebo
It was cheaper that any place yo get…
It was cheaper that any place yo get for my hearing aids happy with it so glad I pick right choice
12 October 2025
Reply from Japebo.ie
Hi Breda,
Thank you for your 5-star review! We’re thrilled to hear you found the best price for your hearing aid parts and are happy with your choice. We really appreciate your trust and look forward to serving you again!
Best regards,
The Japebo Team
Reply from Japebo.ie
Hi Tony,
Thank you so much for your wonderful review! We’re delighted to hear you were happy with the products, packaging, price, and speedy delivery. We really appreciate your feedback and look forward to welcoming you back soon!
Best regards,
The Japebo Team
Reasonable price and reasonable postage…
Reasonable price and reasonable postage charge
23 September 2025
Reply from Japebo.ie
Hi Ralph,
Thank you for your feedback – we’re really glad to hear you found both our prices and postage charges to be fair. At Japebo we work hard to keep costs reasonable while ensuring reliable delivery, so it’s great to see that reflected in your experience.
We truly appreciate your order and look forward to serving you again.
Kind regards
Sean – Japebo
I have just been issued with a customs bill
I have just been issued with a customs bill as this item came from outside EU.
21 September 2025
Reply from Japebo.ie
Hi Derek,
Thank you for letting us know. This is of course not acceptable – especially since your order was processed via our EU warehouse. Could you please forward the customs bill to us at info@japebo.ie? We will reimburse you immediately and take the matter up with customs.
I must also say this is very unusual, as it is the first time we have encountered such an issue. We are therefore also eager to review the details of this customs bill.
We appreciate your patience and cooperation, and we’ll make sure this is resolved quickly.
Kind regards
Thomas – Japebo
Reply from Japebo.ie
Hi Stuart,
Thank you for sharing your feedback. We would, of course, have preferred the opportunity to assist you directly before you turned to Trustpilot and rated our service. If there is any issue with your parcel, please contact us at info@japebo.ie and we will take care of it right away.
Kind regards
Thomas – Japebo
Fast delivery
17 August 2025
Reply from Japebo.ie
Hi Teresa,
Thank you very much for your review! We’re happy to hear that you are satisfied with the fast delivery, and we look forward to assisting you again.
Kind regards
Thomas – Japebo
Easy to navigate website
Easy to navigate website, and very fast delivery, only 3 working days from Denmark to Ireland.
3 September 2025
Reply from Japebo.ie
Thanks for your great 5-star review James! Extremely happy to hear that our website is straightforward and that delivery to Ireland was so quick.
Warmest wishes,
Team Japebo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.