Items arrived quickly but website was not clear that next day delivery was not actually available as the company requires a Days processing.this should be clearer on the website
Company replied
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Review summary
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Reviews shaping this summary
A fantastic, caring company to deal with. Other's could learn from this attention to customer assistance. But I will definitely buy from Japebo in the future. Thanks very much. Mads was extremely he... See more
Company replied
My previous seller went out of business, so I had to swap to Japebo. I have no complaints, the items were dispatched quickly and arrived in a reasonable timeframe.
Company replied
When I contacted customer support for advice, the replies were extremely helpful and friendly. Mads went out of the way to help me. Delivery was extremely quick and the receiver I received has made a... See more
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Company details
About Japebo.ie
Written by the company
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands, including Oticon, Widex, Phonak, Signia, and ReSound.
We understand how important it is that your hearing aid works reliably in everyday life. That’s why we offer a carefully selected range of products to help you maintain and care for your device – ensuring great sound quality and long-term performance. 🔊
🛒 Simple and easy webshop
Our website is designed to make it easy to find the right products. With clear categories,
search functionality, and detailed descriptions, you can quickly find the parts and accessories
that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
💬 Friendly customer support
Need help choosing the right product? Our support team is always happy to help via email,
both before and after your purchase.
🔒 Safe and flexible shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
⭐ We value all feedback and actively use Trustpilot reviews to improve our service and customer experience.
Why choose Japebo?
Written by the company
- Everything in one place
- At Japebo, you’ll find original spare parts, accessories, and care products for hearing aids from leading brands. We make it easy to find exactly what you need.
- Helpful support when you need it
- Not sure which product is right for you? We’re here to help. Our support team is ready to assist you before and after your purchase.
- Fast dispatch & tracked delivery
- We dispatch orders quickly and provide tracking, so you can follow your delivery.
- Safe and flexible shopping
- We offer a 90-day return policy, so you can shop with confidence. We use customer feedback to continuously improve our service.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- info@japebo.ie
- japebo.ie
Everything you need for your hearing aid
4.4
Excellent
246 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Japebo.ie
Dear Joe,
Thank you very much for your review and for your order 23563.
We’re really pleased to hear that you found the ordering process easy and our website efficient — that means a lot to us.
We’re sorry the delivery felt a bit slow. There have been some weather-related transport delays recently, but we’re working hard to ensure smoother deliveries going forward.
Thanks again for shopping with Japebo — we hope to serve you again soon.
Kind regards
Sean – Japebo
Reply from Japebo.ie
Hi Dermot, thank you very much for your great review! 😊
We’re happy to hear your order arrived in full and right on time as promised.
We look forward to helping you again whenever you need anything.
Best regards,
Mads – Japebo
I had a problem finding the item I…
I had a problem finding the item I needed anywhere so was delighted to find it on your site.Ordering was easy and delivery prompt. Thank you.
1 February 2026
Reply from Japebo.ie
Hi Kathleen, thank you for your lovely review!
We’re really glad you found the item you needed on our site, and that ordering was easy and delivery was prompt.
If you ever need help finding anything in the future, just reach out - we’re happy to help.
Best regards,
Mads – Japebo
They are really focused on clients.
4 February 2026
Reply from Japebo.ie
Cristian,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Just what I needed.
19 January 2026
Reply from Japebo.ie
Hi Clare, thanks so much for your lovely review!
We’re really happy to hear the product was just what you needed.
Best regards,
Mads – Japebo
Exactly as ordered and on time.
25 January 2026
Reply from Japebo.ie
Thank you for your feedback! We’re pleased that your order was correct and delivered within the expected timeframe.
– Japebo Support
Reply from Japebo.ie
Thank you for your feedback! We’re pleased that the ordering process was straightforward and that the product met your expectations.
– Japebo Support
Excellent customer service.
Excellent service. Ordered a product in the wrong size. Was sent the new size and a returns envelope free of charge.
8 January 2026
Reply from Japebo.ie
Hi Con, thank you so much for your 5-star review!
We’re really happy to hear you were pleased with the service, and that we could quickly sort out the size change.
Thanks for choosing Japebo - we hope to see you again.
Kind regards,
Mads – Japebo
Reply from Japebo.ie
Hi John, thank you very much for your review 😊
We’re really glad to hear you were happy with the communication, help, and fast delivery. You’re always welcome back!
Best regards,
Mads - Japebo
Excellent service good came very quickly and in good condition
This company sent out the delivery on time and in perfect condition
2 January 2026
Reply from Japebo.ie
Thank you for your feedback! We’re pleased that the delivery was sent on time and arrived quickly and in excellent condition.
– Japebo Support
Go to site
second time ordering, quick despatch, everything was as i ordered, my go to site now.
10 January 2026
Reply from Japebo.ie
Thank you so much for taking the time to leave us such a positive review on Trustpilot!
We are thrilled to hear that you had a great experience with your second order and that everything was dispatched quickly and accurately. Your satisfaction is our top priority, and it's wonderful to know that we have become your go-to site.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
Micas - Japebo
Next day delivery not guaranteed
Items arrived quickly but website was not clear that next day delivery was not actually available as the company requires a
Days processing.this should be clearer on the website
9 January 2026
Reply from Japebo.ie
Thank you for taking the time to share your feedback with us.
We’re glad to hear that your items arrived quickly, but we sincerely apologize for any confusion regarding our delivery process.
We understand how important it is for our customers to have clear information, and we appreciate your suggestion to improve the clarity of our website regarding processing times. We are continuously working to enhance our communication and will take your feedback into consideration.
If you have any further questions or concerns, please feel free to reach out to our customer service team. We value your input and hope to serve you better in the future.
Best regards,
Micas - Japebo
Satisfied customer.
I ordered the product from your website, and it arrived as was ordered on time. What more should anyone want??
9 January 2026
Reply from Japebo.ie
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that your order arrived on time and met your expectations. Your satisfaction is our top priority, and it’s wonderful to know that we succeeded in delivering a positive experience for you.
If you ever need anything else or have any questions, feel free to reach out. We look forward to serving you again in the future!
Best wishes,
Micas - Japebo
fast efficient service
22 December 2025
Reply from Japebo.ie
Hi Charlie, thank you for your review!
Glad to hear you found our service fast and efficient.
You’re always welcome back.
Best regards,
Mads – Japebo
Reply from Japebo.ie
Thank you for taking the time to share your feedback on Trustpilot.
We are delighted to hear that you found our service prompt and appreciate your choice to use our Irish postal service.
Your satisfaction is our top priority, and it’s great to know that we met your expectations.
If you have any further comments or suggestions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Micas - Japebo
Product arrived in good time but was…
Product arrived in good time but was badly packed,item rattling around the box due to bad packaging.
2 January 2026
Reply from Japebo.ie
Hi Patrick, thank you for your feedback.
Sorry to hear the packaging wasn’t up to standard — we’ll take this on board and improve how we pack these items so they’re better protected in transit.
Best regards,
Mads – Japebo
Excellent turnaround on Delivery
Very straight forward ordering. Notification about dispatch and delivery. Quick delivery too and neat enough package to be posted through letterbox.
28 December 2025
Reply from Japebo.ie
Barbara,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Good experience, no problems
My previous seller went out of business, so I had to swap to Japebo. I have no complaints, the items were dispatched quickly and arrived in a reasonable timeframe.
12 December 2025
Reply from Japebo.ie
Hi Martin, thanks for the review!
Really glad the switch to Japebo was smooth and that your order was dispatched quickly and arrived on time.
We appreciate your trust and hope to help again soon.
Med venlig hilsen
Mads – Japebo
Great product and very fast delivery…
Great product and very fast delivery highly recommended .
7 December 2025
Reply from Japebo.ie
Tim,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
I purchased a product for widex
I purchased a product for widex , connection was incorrect, contacted customer service and I got and answer from a bot.
Buy with caution, product is genuine but if you have any issues or want a refund it will not happen
I currently have multiple correspondence with your team and no responses bar the early generic reply
G Fitzpatrick
Ireland
4 December 2025
Unprompted review
Reply from Japebo.ie
Thank you for your review, Nuala.
I would like to reassure you that you are communicating with a real person, not a bot. I am sorry if our previous reply gave a different impression, and I regret that your experience has been frustrating.
We understand how important compatibility is when ordering accessories for Widex hearing aids. If the product you ordered is not compatible, we are more than happy to help you find the correct solution. We always aim to guide our customers and resolve issues where possible.
Regarding returns, unopened and unused products can of course be returned in line with our return policy. That said, please reach out to us on info@japebi.ie and we will be happy to see if there is an alternative solution that can help in your situation.
We appreciate your feedback and the opportunity to clarify this, and we would very much like to assist you further.
Kind regards
Sean – Japebo
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