Worst train service in the world!! I was pushed by one of the train station because we bought the wrong ticket. We were happy to pay what ever the difference was but the guy that worked in the box ne... See more
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Disappointed with misinformation in website. It clearly indicates one can phone number 1300635500 expecting to speak to someone. However, a long recording reverse the phone call to e-mail them. Anot... See more
Getting the pass is really tricky, I spent the better part of half a day going from one place to the next because the locations I was sent to had signs directing me to another location. I felt the 7 d... See more
Dont buy from these people. Prices are ~$100-150 higher than reputable agencies in Australia. They make out they are the "Official" JR Rail agents - they may be accredited but you can get what you n... See more
Company details
Information provided by various external sources
Japan Rail Pass Now are an Australian travel agent who specialise in the Japan Rail Pass. Established in 2010 , we pride ourselves on our extensive knowledge of the Japan Railways Network. We go to great lengths to ensure that your trip to Japan is a great experience. Our goal is to provide Australians with the a seamless process from researching, purchasing and using your Japan Rail Pass in Japan.
Contact info
45/145 Sydney Road, 2094, Sydney
- 1300635500
- helpdesk@japanrailpassnow.com.au
- japanrailpass.com.au
1.6
Bad
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Wonderful Japan Rail network 100% the way to go!
Wonderful Japan Rail network 100% reliable got us to our destination every time. We had an amazing trip visiting so many places. Shinkansen so impressive. Improvements? An electronic type pass would make it easier for travellers to negotiate ticket barriers and not able to use Nozomi sometimes a disadvantage.
19 July 2019
Unprompted review
Rail passes received quickly
Rail passes received quickly. No problems when exchanging in Japan.
19 July 2019
Unprompted review
Superb trains a must when visiting Japan
Superb trains, highly reliable, clean and modern. The bullet train (Shinkansen) were very fast and high tech up to 380Kms/hr. Awesome and good value for money -in Hiroshima the Hop On/Off bus was included in our JR pass, nice surprise. This JR pass is a must if you want to explore Japan on your own!
18 July 2019
Unprompted review
Excellent service
Excellent service. Staff are very friendly and helpful.
17 July 2019
Unprompted review
Was the absolute best value for money…
Was the absolute best value for money and everything was SO easy to use!!
17 July 2019
Unprompted review
Saved a lot of money
Saved a lot of money
Excellent that you can use it for the Tokyo monorail as well
Able to reserve seats on all the trains we wanted
16 July 2019
Unprompted review
Incredible value
Incredible value, easy to use, takes the hassle out of buying single tickets all the time. A tip to save time, plan your trip, (you'll need to be organised with dates and a rough idea of your rail departure times) and when you go to the JR Office to exchange the 'order' for the 'actual' JR rail pass, get all your tickets then. If you decide later to add more train trips, or change the ones that you already have, it's easy to go to a JR office and make alterations.
15 July 2019
Unprompted review
Great on time services with clean and…
Great on time services with clean and tidy transport and courteous staff. Only downfall is the intermittent internet services.
14 July 2019
Unprompted review
Japan Rail Pass - Excellent
Japan rail pass was brilliant and so easy to use. Highly recommended. Very comfortable and always on time. Never a minute late. We loved it.
13 July 2019
Unprompted review
Extremely convenient
Extremely convenient
Worth purchasing the free ticket
12 July 2019
Unprompted review
Big initial expense but can get value for it
Quite a big initial expense but can be good value for money if you want to cover a lot of Japan. Doesn't really allow you to get off the beaten path without paying for use of private railways. Easy and convenient to use. We were able to secure a reserved seat on every JR train we requested. Trains comfortable clean and fast.
10 July 2019
Unprompted review
Very happy we got it for our trip!
Really easy to use and saves so much time and money buying tickets. It was a little confusing at first what trains we could use it on, but we got the hang of it pretty quickly. Very happy we got it for our trip!
8 July 2019
Unprompted review
I received this within two days of…
I received this within two days of ordering the Japan Rail Pass in Australia. Customer service was also fantastic! The ony thing was the pass was a little more expensive than some other websites but delivery was free. However because I purchased four passes it ended up being a bit more.
8 July 2019
Unprompted review
Great for the bullet train
Great for the bullet train, could not use it on the subway was a bummer.
8 July 2019
Unprompted review
Excellent and very necessary!
JR Pass was so good to have. We got to travel from one city to another without having to worry about planning. However I did a quick Math and we saved so much using the JR pass. Just know JR doesn’t cover subway or private lines. However we got to use it in Hiroshima for the ferry to Miyajima. Also thanks for the excellent service!! Someone tried to steal our pass before we left and we were resent the pass, it arrived a day before we left for JPY.
6 July 2019
Unprompted review
Self guided trip
It was easy to use and made train travel effortless. I used a train app with it that helped with working out times of trains. The rail system in Japan is amazing so well organised, We would get a pass again when we travel to Japan again
6 July 2019
Unprompted review
If you intend travelling by rail in…
If you intend travelling by rail in Japan - a Japan Rail pass is definitely worth investing in.
3 July 2019
Unprompted review
Best thing we did was to purchase the…
Best thing we did was to purchase the Japan Rail pass before our holiday to Japan.
Travel on the Shinkansen Bullet Train and Narita Express was made very easy using the rail pass.
The only negative comment I can make is that the Japan Rail Pass cannot be used on ALL the Subway Trains in Tokyo so we had to run around looking where to buy the right subway tickets.
2 July 2019
Unprompted review
JAPAN rail pass was so easy to use.The…
JAPAN rail pass was so easy to use.The various people in their offices in Japan,could not have been more helpful.If you travel in Japan,rail is such a good way to travel.The carriages were very clean,heaps of leg room,and plenty of warning about which ever station ,you wanted to get off at.Thank Japan Rail,we will travel with you again.
2 July 2019
Unprompted review
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