Japan Rail Pass Now Reviews 

2,856
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Worst train service in the world!! I was pushed by one of the train station because we bought the wrong ticket. We were happy to pay what ever the difference was but the guy that worked in the box ne... See more

Rated 1 out of 5 stars

Disappointed with misinformation in website. It clearly indicates one can phone number 1300635500 expecting to speak to someone. However, a long recording reverse the phone call to e-mail them. Anot... See more

Rated 3 out of 5 stars

Getting the pass is really tricky, I spent the better part of half a day going from one place to the next because the locations I was sent to had signs directing me to another location. I felt the 7 d... See more

Rated 1 out of 5 stars

Dont buy from these people. Prices are ~$100-150 higher than reputable agencies in Australia. They make out they are the "Official" JR Rail agents - they may be accredited but you can get what you n... See more

Company details

  1. Travel Agency
  2. Tour Operator
  3. Travel Aggregator

Information provided by various external sources

Japan Rail Pass Now are an Australian travel agent who specialise in the Japan Rail Pass. Established in 2010 , we pride ourselves on our extensive knowledge of the Japan Railways Network. We go to great lengths to ensure that your trip to Japan is a great experience. Our goal is to provide Australians with the a seamless process from researching, purchasing and using your Japan Rail Pass in Japan.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

3K reviews

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No history of asking for reviews

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1.6

All reviews

(2,856)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery was quick and the price was…

Delivery was quick and the price was affordable. Overall to anyone who is travelling to Japan the JR Pass is very convenient and enables travellers to view and visit various locations without having to spend too much on travel. The bullet train is also quicker than other means of transport.

30 June 2019
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. We ordered the rail passes with express delivery. They arrived on time as promised express posted. We were heading off in less than a weeks time.

24 June 2019
Unprompted review
Rated 5 out of 5 stars

Happy travel

It’s a good experience, very simple process, value for money slightly cheaper compared with many other sources. Most importantly Japan Rail Pass Now’s customer service is of a high quality- 24/7 support they even message to remind you of Important tips up to just before you leave for Japan, which is very good for first time travel. I definitely recommend it. Happy travel

21 June 2019
Unprompted review
Rated 5 out of 5 stars

Money well spent

Money well spent. JR Pass allowed us to travel on buses JR subway trains and the bullet train. Services were frequent and having a pass made it easy to transition from one form of transport to another. Definitely worth the money

20 June 2019
Unprompted review
Rated 5 out of 5 stars

The most economical way of travelling across Japan.

I think it is the most economical way of interstate traveling in Japan as a Tourist or on a short stay if you are planning to go from one state to another, for example, Tokyo to Kyoto and return or Tokyo to Osaka to Kyoto back to Tokyo. etc. There are instances that the JR Pass can be used to travel locally.

13 June 2019
Unprompted review
Rated 3 out of 5 stars

probably not worth the spend

It was very expensive and we really were only able to use it on 2 occasions. We didn’t feel it was very good value for money however the process was simple and efficient.

12 June 2019
Unprompted review
Rated 5 out of 5 stars

Absolute must have if touring Japan

The pass was a fantastic addition to our Japanese holiday , particularly every person at the ticket window gave great advice and spoke great English ! If you are touring japan it I’d great value , and it basically covers all of Tokyo too

6 June 2019
Unprompted review
Rated 5 out of 5 stars

We found the JR pass a fantastic

We found the JR pass a fantastic; cost effective way of getting around Japan. It is great that it can also be used to travel locally on JR lines and ferries as well as on long journeys. Really easy to use.

5 June 2019
Unprompted review
Rated 4 out of 5 stars

Rail pass

The rail pass was great and easy to use. However, exchanging the order for the actual pass was hard work. It’d be nice, since this is only for travellers if there was at least one English speaking person to assist. I went to many counters and was treated poorly by many. Considering I paid a lot for the privilege was disappointing.

4 June 2019
Unprompted review
Rated 5 out of 5 stars

Don't pass up the chance to see Japan with the JR pass!

Japan Rail Pass provides reliable and cost effective transportation for visitors to Japan. Using the pass for a few trips usually saves the cost of the pass itself and if you tour around like we did for two weeks, the savings are significant! JR trains are legendary for their frequency, punctuality and cleanliness but be prepared to cram in during busy times. Feeling overwhelmed? (e.g. in Tokyo station during peak hours) - ask the friendly JR staff. Riding on the Shinkansen service is an experience in itself. Tokyo to Hiroshima in about half a day. JR Pass is a wonderful means of accessing this amazing country.

4 June 2019
Unprompted review
Rated 5 out of 5 stars

It’s a great pass to have

It’s a great pass to have, especially if you are travelling all over Japan to many places however be aware that u will still need the local Suica (local metro) pass for anything outside the JR main lines

4 June 2019
Unprompted review

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