Japanese Melody Reviews 

159
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, finding them beautiful and often exceeding expectations. Many people appreciate the fast delivery and excellent customer support, noting quick responses and easy processes for exchanges. Reviewers also frequently highlight the attractive and premium packaging, which enhances the overall experience. However, some customers also noted that product appearance or size sometimes differed from expectations, with issues like unclear sizing or items not matching pictures. A few other people also felt that some items seemed fragile or experienced discoloration, and some encountered difficulties or delays with shipping.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the look,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and quick... See more

Order

Customers had positive experiences with order, praising the ease of ordering and fast shipping, with some... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bracelet is wonderful quality … above expectations. Only thing I would do differently is I would order a special engraving on the gift box. Box is great but the word I chose “love” was on a small lit... See more

Rated 5 out of 5 stars

I recently purchased an opal and koa wood ring, and I couldn’t be happier with it. The craftsmanship is outstanding. Ring arrived in a nice wooden box, with certificate of craft and matching bracelet,... See more

Company replied

Rated 5 out of 5 stars

Staff was extremely helpful, responsive to my exchange requests and kept me updated on production timelines. I was skeptical because I had not heard of the company before but working with Akira change... See more

Rated 5 out of 5 stars

Bought this for a gift for my Husband and it’s a hit. The bracelet is a great price and great quality. I decided on the (L) size (which is for a little larger than average guy) and I’m glad I did as H... See more

Company replied


Company details

  1. Jewellery Manufacturer

Written by the company

Japanese Melody is a modern jewelry atelier rooted in Japan's timeless philosophy of craft. We create wedding bands and artistic rings that blend acient techniques, rare materials, and quiet beauty, with every piece carrying a sense of meaning.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

159 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(159)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Missing Ring

Missing Ring
When I received the order one of two rings that I ordered was missing. I contacted the company, and they immediately replaced the missing ring. It is wonderful to deal with an honest on-line company.
By the way, both rings are beautiful and look stunning on my hand!

4 April 2025
Rated 5 out of 5 stars

The rings that I received are exactly…

The rings that I received are exactly as advertised and are very beautiful. My wife and I had been looking for a set of rings that describe us as a couple and these do exactly that. The uniqueness of the rings and the shipment presentation were professional and aesthetic.

25 March 2025
Rated 4 out of 5 stars

The Quality May Be Lacking

First, the ring box was a bit chipped; then, the ring fell out when I opened the box; then, I noticed that a sliver of wood was sticking out of the ring. Is the wooden interior of the ring not polished with a protective coating? My husband is worried about getting the wooden part wet when he washes his hands.

4 March 2025
Rated 5 out of 5 stars

These are beautiful rings

These are beautiful rings! Customer service is fantastic as well. I ordered the wrong size and I was able to easily return them and get the correct sizes.

25 February 2025
Rated 5 out of 5 stars

10/10

My ring came quickly and is absolutely stunning! I would buy from this company again. Fantastic work at reasonable prices

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Whiskey barrel ring

Ordered whiskey barrel wedding band from this company. Delivery took around 5 days. Ring has great quality and I receive many compliments already. Highly recommend Japanese Melody for anybody searching for unique jewellery

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful ring, great service

The first ring I bought for my husband for Christmas was far to large. John had told me he didn't want a ring, but when he saw it, he did. Japanese Melody exchanged it quickly for an appropriate size. The Whiskey Barrel Guitar String ring is beautiful.

24 January 2025
Rated 1 out of 5 stars

Rings broke in a year. Bad quality materials.

I bought two tungsten and wood engagement rings and in less than a year the two materials have separated and I can't wear them.
Also, the tungsten, which is supposed to be durable and doesn't require maintenance, has lost all its color and shine. It has gone from shiny black to matte gray in less than a year.
I contacted the store and they haven't responded and since it's been more than 180 days since the purchase I'm not entitled to a warranty from the platform where I bought it.
I am surprised to only see positive reviews of this store, personally I feel scammed.

13 January 2025
Unprompted review

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