Upon purchasing the above mentioned item, japan-figure cust service caught up to me and notify me that it was a 2nd hand goods consignment. I asked for pictures or video of the speed checker that... See more
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Review summary
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Reviews shaping this summary
While searching for a specific Nendoroid figure, I stumbled upon this site at some point. I was pleasantly surprised and overwhelmed by the selection; the item I’d been looking for for a while was eve... See more
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Ordered a metal puzzle to the UK. Shopping experience and site were very good, received lots of updates on progress, and parcel was delivered way faster than I was expecting (about 2weeks with the no-... See more
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Great selection of figures at good prices. I was surprised that the shipping box was wrapped in bubble wrap, but there was no padding inside the box itself, except for one figure that had a thin layer... See more
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Company details
Written by the company
Japan Figure is a leading company based in Japan that specializes in exporting premium Japanese Figures. With a rich cultural heritage spanning centuries, Japan is well-known for its captivating comic books (manga) and anime, which have become integral components of modern Japanese culture. These imaginative and enthralling works have gained widespread recognition, garnering a passionate following that extends far beyond Japan's borders. This global fascination with manga and anime has led to an increased interest in the intricate and detailed figures that bring beloved characters to life, offering fans a tangible connection to their favorite stories and characters. At Japan Figure, our mission is to bridge the gap between the enchanting worlds of manga and anime and the real world, enabling fans to experience the uniqueness and artistry of their favorite characters in a tangible and accessible form. Our expertly crafted figures provide a window into the mesmerizing narratives and fantastical settings that have captured the hearts of millions, allowing collectors to bring a piece of these worlds into their own homes. Our extensive range of figures caters to the diverse tastes of enthusiasts, ensuring that everyone can find a piece that resonates with their own interests and passions. In addition to bringing you meticulously designed and exquisitely crafted figures, our team at Japan Figure is committed to providing exceptional customer service. We understand the importance of timely delivery and careful packaging to ensure that your cherished collectibles arrive in perfect condition, ready to take their place in your collection. Our dedication to quality extends beyond the physical product itself, as we also strive to create a seamless and enjoyable shopping experience for our customers. Moreover, Japan Figure recognizes the cultural impact and importance of manga and anime in today's global society, and we are proud to play a part in sharing this rich and vibrant art form with the world. By choosing Japan Figure, you are not only investing in a beautiful piece of Japanese art but also supporting a company that values the creative expressions and storytelling that define manga and anime. As we continue to expand our offerings, we are always seeking out new and innovative ways to bring the magic of manga and anime to life for our customers. From limited edition figures to collaborations with renowned artists, Japan Figure is committed to providing a diverse and ever-evolving selection of high-quality collectibles for fans of all ages. Let Japan Figure be your gateway to the enchanting world of Japanese figures, where the magic of manga and anime comes alive in stunning detail. Immerse yourself in the captivating stories and unforgettable characters that have made Japanese culture a global phenomenon, and let us help you build a collection that reflects your passion for the extraordinary world of manga and anime.
Contact info
Fukuoka, Minami-ku, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- 09063972553
- info@japan-figure.com
- japan-figure.com
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Perfect and friendly support.
Perfect and friendly support.
My order did not arrive and was taken by customs and shipped back to japan.
Support reached out immediately and were super quick and helful in finding a solution for all parties.
I can warmly recommend!
26 January 2026
Unprompted review
Reply from Japan Figure
Thank you so much for your 5-star review! ⭐️😊 We truly appreciate your support and are happy to hear you had a great experience.
Quick delivery
Quick delivery! Nicely packed! Little surprise! Will shop again!
20 January 2026
Unprompted review
Reply from Japan Figure
Thank you so much for your 5-star review! ⭐️😊
We truly appreciate your support and are happy to hear you had a great experience.
Great shop for anime figures and other Japanese collectibles
This shop has a huge selection of collectibles and figures from all kinds of manga and anime. And if they don't have something in stock, they can often get it for you. But for me, the most important thing about online shops is customer support, and it's absolutely top-notch. The response times are fantastic, especially considering I'm in Germany and JF Support is located in Japan, eight hours ahead of me. I usually get answers within 24 hours, and even sooner if I contact them early enough. They're also always ready to help with questions about shipping or costs, whether it's with preliminary calculations of expected shipping costs (which can sometimes be a bit higher depending on the shipping method) or with order adjustments if you've ordered something incorrectly. The quality of the items is also very good, especially new items and pre-orders. And if a problem with the quality of a product does occur, JF Support is once again very helpful in finding a solution.
I'm delighted to have found a shop where I can purchase original collectible figures, some of which are only available in Japan. The only downside is that the delivery times could be a bit faster, as even with express shipping (usually FedEx), the order sometimes takes 6 to 7 days to reach the shipping provider, who are then very quick. This often means you can't receive your goods for over two weeks, but that's still quite fast compared to the distance and delivery times of other providers. Shipments are always trackable, and thanks to providers like FedEx or DHL Worldwide Express, the entire process is handled by one company. If you want to save on shipping, there are many other shipping providers, but they tend to have longer delivery times. If you're looking for a trustworthy and reliable online retailer for Japanese collectibles and figures of all kinds, who also offers excellent customer support, then Japan-Figure is the perfect choice.
And something like that isn't so easy to find these days.
And that leaves me to say:
どうもありがとう
And keep up the great work!
19 January 2026
Unprompted review
Reply from Japan Figure
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We truly appreciate your support and are delighted to hear about your experience with us 😊
Great Company
Great Company. Have ordered from them a couple of times now and packages have been received in fantatsic condition. Great price and shipping costs are good when compared to others. Would definitely recommend and will be placing another order very soon.
20 January 2026
Unprompted review
Reply from Japan Figure
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We truly appreciate your support and kind feedback, it means a lot to our team! 😊
We hope to serve you again soon. Thank you! 💛
This was such an easy and delightful…
This was such an easy and delightful experience to order from the site and get a delivery with no issues and in really good condition from such a long distance (Japan to UK)
I couldn’t not be happier and will be ordering again, thanks!
5 January 2026
Unprompted review
Reply from Japan Figure
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We truly appreciate your support and kind feedback, it means a lot to our team! 😊
We hope to serve you again soon. Thank you! 💛
Trusted company to get your favorite…
Trusted company to get your favorite authentic Anime figure! The staff served your promptly and reliably, it is really worried-free for online shopping.
17 January 2026
Unprompted review
Reply from Japan Figure
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐! We truly appreciate you taking the time to share your experience with us, it means a lot to our team 😊
Very fast shipping
Very fast shipping, items where very well packaged. Unfortunately the package got Stuck in my land's customs but thats not the fault from the seller.
20 December 2025
Unprompted review
Reply from Japan Figure
Hi,
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐! We truly appreciate you taking the time to share your experience with us, it means a lot to our team 😊
Your support encourages us to keep improving and providing the best service possible. If you ever need any assistance in the future, please don’t hesitate to reach out. We’ll always be happy to help 🌟
Fast Delivery
30 December 2025
Unprompted review
Reply from Japan Figure
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐! We truly appreciate you taking the time to share your experience with us, it means a lot to our team 😊
Great order
9 January 2026
Unprompted review
Reply from Japan Figure
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐! We truly appreciate you taking the time to share your experience with us, it means a lot to our team 😊
A friendly and professional team
A friendly and professional team. Any questions were answered immediately.
18 December 2025
Unprompted review
Reply from Japan Figure
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐! We truly appreciate you taking the time to share your experience with us, it means a lot to our team 😊
Put through an order for a bunch of…
Put through an order for a bunch of booster boxes, which i was like damn, thats a pretty reasonable price for these. 4 days laters, i get an email saying they can't fulfil it at the price on the website when I had purchase but rather at the inflated market price due to demand.
Therefore my experience with this business has been poor as piss. I wouldn't recommend
8 January 2026
Unprompted review
Reply from Japan Figure
Dear Andy,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, and we sincerely apologize for the frustration this situation has caused.
We fully understand how disappointing it is to place an order at a listed price, only to later be informed that we were unable to fulfill it as expected. This is certainly not the experience we aim to provide, and we regret the inconvenience and frustration this has caused you.
Your feedback is important to us, and we are taking it seriously as we continue to review our processes to ensure clearer communication and more accurate pricing going forward. While this does not change what happened, please know that we are committed to learning from this and striving to do better.
We appreciate you bringing this to our attention and are genuinely sorry that we did not meet your expectations on this occasion.
Thank you Japan figure
First time ordering with them, looking for a few things I couldn't find elsewhere, seller communication, dispatch and packaging and item quality and condition were all stellar. Will use this store again.
8 January 2026
Unprompted review
Reply from Japan Figure
Thank you so much for your 5-star review ⭐ We truly appreciate your support and kind feedback, it means a lot to us 😊
Received well
It arrived around the window of time it said it would and works exactly as described. The gift was also gladly received even without batteries, so thank you!
7 January 2026
Unprompted review
Reply from Japan Figure
Thank you very much for taking the time to leave a review and for sharing your experience with us. We’re glad to hear that your order arrived within the expected timeframe and worked as described.
Your feedback is truly appreciated and helps us continue improving our service.🌟
10/10 experience
My experience was great because it was easy to get around the website and trustworthy. Solid 10/10 experience
14 November 2025
Unprompted review
Reply from Japan Figure
Hi,
Thank you so much for your 5-star review ⭐ We truly appreciate your support and kind feedback, it means a lot to our team 😊
We look forward to serving you again!
Outstanding as always
Outstanding as always. Well packed and expedient. Always a pleasure to purchase from you. Thanks, Doug
3 January 2026
Unprompted review
Reply from Japan Figure
Thank you so much for your kind words, Douglas! We truly appreciate your support and are glad you had a great experience. Looking forward to serving you again.
There’s only a few websites I trust…
There’s only a few websites I trust that carries authentic figures from brands I like to buy. I’ve spent a lot of money over the past year shopping on this website and have been happy with everything I’ve gotten.
29 December 2025
Unprompted review
Reply from Japan Figure
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐!
We truly appreciate your support and kind feedback, it means a lot to our team 😊
Great seller for Japanese products
Top packaging , very friendly , Great Customer Support. Overall I am very happy and will Order again.
30 December 2025
Unprompted review
Reply from Japan Figure
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐!
We truly appreciate your support and kind feedback, it means a lot to our team 😊
Five-Stars
It was well put together,Nothing was missing, very sturdy and looked exactly how it said it was supposed to look. I would most definitely shop here again! Thank u so much
21 December 2025
Unprompted review
Reply from Japan Figure
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐!
We truly appreciate your support and kind feedback, it means a lot to our team 😊
The products ordered arrived a bit…
The products ordered arrived a bit later than expected but in good condition. My hobbies include wood working and I found 2 hand saws for an attractive price. Today I received the second saw and can't wait to try it out. Many thanks for the courteous and friendly staff who helped with my concerns. I will be happy to purchase again from Japan Figure.
27 December 2025
Unprompted review
Reply from Japan Figure
Thank you so much for your 5-star review! 🌟 We’re glad your items arrived safely and that our team could assist you. We look forward to serving you again!
highly recommended
Very professional order processing. The goods arrived in Germany on time. The clerk could be reached at any time.Shipping was very well organized.
7 December 2025
Unprompted review
Reply from Japan Figure
Hi Thomas,
Thank you so much for your 5-star review! 🌟 We’re glad your order arrived on time and that you had a great experience.
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