Upon purchasing the above mentioned item, japan-figure cust service caught up to me and notify me that it was a 2nd hand goods consignment. I asked for pictures or video of the speed checker that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
While searching for a specific Nendoroid figure, I stumbled upon this site at some point. I was pleasantly surprised and overwhelmed by the selection; the item I’d been looking for for a while was eve... See more
Company replied
Ordered a metal puzzle to the UK. Shopping experience and site were very good, received lots of updates on progress, and parcel was delivered way faster than I was expecting (about 2weeks with the no-... See more
Company replied
Great selection of figures at good prices. I was surprised that the shipping box was wrapped in bubble wrap, but there was no padding inside the box itself, except for one figure that had a thin layer... See more
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Company details
Written by the company
Japan Figure is a leading company based in Japan that specializes in exporting premium Japanese Figures. With a rich cultural heritage spanning centuries, Japan is well-known for its captivating comic books (manga) and anime, which have become integral components of modern Japanese culture. These imaginative and enthralling works have gained widespread recognition, garnering a passionate following that extends far beyond Japan's borders. This global fascination with manga and anime has led to an increased interest in the intricate and detailed figures that bring beloved characters to life, offering fans a tangible connection to their favorite stories and characters. At Japan Figure, our mission is to bridge the gap between the enchanting worlds of manga and anime and the real world, enabling fans to experience the uniqueness and artistry of their favorite characters in a tangible and accessible form. Our expertly crafted figures provide a window into the mesmerizing narratives and fantastical settings that have captured the hearts of millions, allowing collectors to bring a piece of these worlds into their own homes. Our extensive range of figures caters to the diverse tastes of enthusiasts, ensuring that everyone can find a piece that resonates with their own interests and passions. In addition to bringing you meticulously designed and exquisitely crafted figures, our team at Japan Figure is committed to providing exceptional customer service. We understand the importance of timely delivery and careful packaging to ensure that your cherished collectibles arrive in perfect condition, ready to take their place in your collection. Our dedication to quality extends beyond the physical product itself, as we also strive to create a seamless and enjoyable shopping experience for our customers. Moreover, Japan Figure recognizes the cultural impact and importance of manga and anime in today's global society, and we are proud to play a part in sharing this rich and vibrant art form with the world. By choosing Japan Figure, you are not only investing in a beautiful piece of Japanese art but also supporting a company that values the creative expressions and storytelling that define manga and anime. As we continue to expand our offerings, we are always seeking out new and innovative ways to bring the magic of manga and anime to life for our customers. From limited edition figures to collaborations with renowned artists, Japan Figure is committed to providing a diverse and ever-evolving selection of high-quality collectibles for fans of all ages. Let Japan Figure be your gateway to the enchanting world of Japanese figures, where the magic of manga and anime comes alive in stunning detail. Immerse yourself in the captivating stories and unforgettable characters that have made Japanese culture a global phenomenon, and let us help you build a collection that reflects your passion for the extraordinary world of manga and anime.
Contact info
Fukuoka, Minami-ku, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- 09063972553
- info@japan-figure.com
- japan-figure.com
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was fine!
Good payment processing, package arrived quickly, tracking it online was possible, packaging was very good (i.e. safe).
13 April 2026
Unprompted review
Reply from Japan Figure
Dear Markus Dangl,
We are delighted to hear that you had a smooth experience shopping with us!
We take pride in ensuring every step of your journey is as seamless as possible.
Thank you for your support, and we look forward to seeing you again soon!
Best regards,
items came perfectly packaged and no…
items came perfectly packaged and no flaws, plus fast shipping !
23 April 2026
Unprompted review
Reply from Japan Figure
Dear Catherine Ugwu,
We are so glad to hear that your items arrived perfectly and that you were satisfied with our fast shipping!
Our team takes great care in packaging every order to ensure they reach you in flawless condition. Thank you for choosing us and for sharing your positive experience.
We look forward to serving you again in the future!
Best regards,
wonderful
great products with great service: will be ordering again. i bought ghibli related items.
22 April 2026
Unprompted review
Reply from Japan Figure
Dear Malia,
We are so happy to hear that you enjoyed our Ghibli items and our service!
It’s always a pleasure to serve a fellow fan, and we truly appreciate your support. Knowing that you’ll be ordering from us again really makes our day.
We look forward to your next visit!
Best regards,
The delivery is top notch and it…
The delivery is top notch and it arrives 2 weeks later will buy it in future 5 stars.
17 April 2026
Unprompted review
Reply from Japan Figure
Dear Alan Tang,
We are absolutely thrilled to receive your feedback!
It’s wonderful to hear that you were happy with the delivery speed and the quality of our service. We truly appreciate your support and your 5-star rating.
We look forward to serving you again in the future!
Best regards,
AWESOME
Waited a couple of weeks but it was worth it! Came in perfect condition! Pulled one full art card but all the other secret rare’s were freaking sweet! My boyfriend loved them and so did I!
20 April 2026
Unprompted review
Reply from Japan Figure
Dear Saleena Kobasko,
We are absolutely thrilled to receive your wonderful feedback! It truly made our team's day.
It is amazing that both you and your boyfriend enjoyed the opening experience together.
Enjoy your new cards, and we hope to see you again soon at Japan Figure.
Best regards,
Cancels TCG paid orders to profit more…
Cancels TCG paid orders to profit more from another person after raising prices.
Apparently I got them at too good of a price for them on THEIR website.
2 March 2026
Unprompted review
Reply from Japan Figure
Dear Dillon,
We are sincerely sorry for the frustration and the negative experience you’ve had with your TCG order. Please accept our deepest apologies.
We are very concerned about your situation and would like to investigate this immediately to make things right.
However, since we do not have your order number, we are currently unable to check the details in our system. Could you please provide your order number so we can support you as quickly as possible? Or, could you please send an email directly to our support team? This will allow us to check your order details privately and provide you with the best possible resolution.
We look forward to your response and the opportunity to resolve this for you.
Best regards,
I got exactly what I wanted
I got exactly what I wanted. No problems what so ever. I will buy more in the future. A trusted store.
17 April 2026
Unprompted review
Reply from Japan Figure
Dear David Zambrano,
Thank you so much for your kind words!
We are thrilled to hear that you received exactly what you were looking for and that you had a smooth experience with us. Your trust means the world to our team.
We look forward to serving you again in the future. Happy collecting!
Best regards,
Ordered a metal puzzle to the UK
Ordered a metal puzzle to the UK. Shopping experience and site were very good, received lots of updates on progress, and parcel was delivered way faster than I was expecting (about 2weeks with the no-rush post). Safely packaged, no issues. I wasn’t completely sure if there will be any duties to pay, but there were not in this case (item was worth £25)
17 April 2026
Unprompted review
Reply from Japan Figure
Dear Ioannis,
Thank you so much for taking the time to share your wonderful experience with us!
We are thrilled to hear that your metal puzzle arrived safely and even faster than expected. It’s great to know that our updates and packaging met your satisfaction.
We truly appreciate your support and hope you enjoy your new puzzle! We look forward to serving you again soon.
Warm regards,
They are very respectful and sell…
They are very respectful and sell figures of peak at good prices plan to buy more from them soon I hope they get more jojos stuff
22 March 2026
Unprompted review
Reply from Japan Figure
Dear Mr Bamboozle,
Thank you so much for your incredibly kind words! We were thrilled to read your feedback and to know that you are happy with the quality and pricing of our figures.
Knowing that you plan to shop with us again truly makes our day. It is customers like you who motivate our team to keep bringing the best products from Japan to collectors worldwide.
Thank you again for your amazing support. If there’s any specific JoJo character or series you’re looking for, feel free to let us know!
Wishing you a wonderful day,
Reply from Japan Figure
Dear John,
Thank you so much for your wonderful feedback! It brought a big smile to our entire team today.
We are thrilled to hear that you are happy with our products, pricing, and service. We always strive to bring high-quality items from Japan to our customers at the most reasonable prices, and knowing we met your expectations is the best reward we could ask for.
Your support means a lot to us. We look forward to serving you again very soon!
Best regards,
Reply from Japan Figure
Dear Will,
Thank you so much for your kind words! We just received your feedback, and it truly made our day.
Our team takes great pride in ensuring every item is packed with care and delivered as quickly as possible, so knowing that you had a great experience means the world to us. Your support is what keeps us motivated to provide the best service from Japan to your doorstep.
Wishing you a wonderful day ahead!
Warm regards,
Great product
Great product, exactly as described and decent international postage
15 April 2026
Unprompted review
Reply from Japan Figure
Dear Darcy Brajkovic,
We are so happy to hear that you received your order and that the product was exactly what you were looking for!
It means a lot to us to know that you are satisfied with our description and the international shipping service.
Thank you again for choosing Japan Figure. We look forward to serving you again in the future!
Best regards,
My first time ordering and it was a…
My first time ordering and it was a great experience with international shipping! Love my Shangri La Frontier figures
13 April 2026
Unprompted review
Reply from Japan Figure
Dear Jonathan Clodfelter,
Thank you so much for your wonderful feedback! It truly made my day to hear that your first ordering experience with us was a great one.
Thank you for choosing Japan Figure for your first purchase. We’ll be here whenever you’re ready to add more to your collection.
Happy collecting and have a fantastic day!
Best regards,
To a very nice team
I thought that m'y item weren't all arrived and tried to contact them to get some help. I'm french and i don't speak japanese and i don't have a very good english but they were very nice to me, they've help me with my problem and very happy about it.
10 April 2026
Unprompted review
Reply from Japan Figure
Dear Souffien Cherradi,
Thank you so much for taking the time to leave such a heart-warming review!
Please don't worry about the language—we are just very happy that we could help you and that everything with your order was resolved. It was a pleasure communicating with you, and hearing that you are happy with our service truly means a lot to our team.
We hope you really enjoy your items! If you ever need any more help in the future, please feel free to reach out to us anytime.
Merci beaucoup and happy collecting!
Best regards,
Best customer service
The customer service is the best I have experienced, they were very helpful and professional. My order arrived quickly and with no damages to the product. If you are looking for new figures to decorate your home then you are in the best of hands.
11 February 2026
Unprompted review
Reply from Japan Figure
Dear Norman Huken,
We were so moved to read your wonderful review. Thank you so much for your kind words about our customer service and for recommending us to other collectors. It’s a huge honor for our team to be described as the "best you have experienced."
We are thrilled to hear that your figures arrived safely and quickly to help decorate your home. Knowing that you felt well-supported throughout the process is exactly why we do what we do!
We truly appreciate your trust and look forward to being "in your hands" again for your future orders. Happy decorating!
Warmest regards,
Excellent All-Round
Excellent customer service. Excellent products. Super fast and careful shipping. Highly recommend!!
1 April 2026
Unprompted review
Reply from Japan Figure
Dear Wesley Ross,
Thank you so much for your kind words and for recommending us! We are thrilled to hear that you are happy with our products and the shipping speed.
Providing careful packaging and excellent service is always our top priority. Your support means a lot to our team, and we look forward to serving you again soon at Japan Figure!
Best regards,
This shop is awesome!!!
While searching for a specific Nendoroid figure, I stumbled upon this site at some point. I was pleasantly surprised and overwhelmed by the selection; the item I’d been looking for for a while was even available. Navigating the shop was easy, and the ordering process went smoothly. Shipping was fast and hassle-free. I’ll definitely order again. Great job—keep it up!
30 March 2026
Unprompted review
Reply from Japan Figure
Dear Tobias Heuberger,
We hope you’re having a wonderful day!
We just read your beautiful review and honestly, it made our whole team’s day. It’s so rewarding to hear that you found the specific Nendoroid you’ve been searching for in our shop. We know how much it means to finally find that one special piece for your collection!
Thank you so much for your kind words about our website, the shipping speed, and our selection. We truly strive to provide a smooth experience for collectors like you, and knowing we hit the mark for you is the best feedback we could ask for.
Thank you again for being so supportive!
Warmest regards,
Service that’s over & beyond
Service that’s over & beyond; regular updates on status of shipping; good & secure packaging! Have made multiple orders since my first experience - thank you!
22 January 2026
Unprompted review
Reply from Japan Figure
Dear Suegene Ang,
Thank you so much for your wonderful feedback and for choosing us for your multiple orders!
It truly makes our day to know that our updates and packaging met your expectations. We always strive to go "above and beyond" for loyal customers like you. Your continued support means the world to our team at Japan Figure.
We look forward to serving you again very soon. Happy collecting!
Best regards,
Great company to order from. As advertised.
Web site was easy to navigate. Ordering was very simple. Company communicative through emails on invoicing and tracking information, tracking was spot on. Very satisfied with product and fast delivery.
8 April 2026
Unprompted review
Reply from Japan Figure
Dear Matt Finley,
Thank you so much for your kind words! We are thrilled to hear that you had a smooth experience with our website and that you're satisfied with the delivery speed and the product.
Knowing that our communication helped you stay updated means a lot to our team. We truly appreciate your support and hope to see you again at Japan Figure soon!
Best regards,
Reply from Japan Figure
Dear CHEN FANG,
Thank you so much for your feedback!
We are delighted to hear that your item arrived in great condition. Our team takes extra care in packaging to ensure everything reaches our customers perfectly, so your message really makes us happy.
Thank you for choosing us, and we look forward to seeing you again soon!
Best regards,
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