I have been a regular customer for almost 2 years now. It’s an addiction that I love! The quality, designs, variety and colours are the most beautiful! Kids look amazing in JK and as a mom I’m just gr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful, high quality kids clothing. Great reward programs, sales and well priced basics to compliment the more expensive items. I've purchased many items over a few years and only one item had a mi... See more
Company replied
Jamie Kay is my go to for beautifully made, designed and diverse pieces for my two daughters and son. I have been buying their clothing items for years now and people always comment on the gorgeous pr... See more
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I can't fault Jamie Kay, they're a luxury brand but also have amazing specials. The fabrics, designs, colours and prints are gorgeous and everything is so beautifully made. The snuggle bunnies are... See more
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Company details
Written by the company
Beautiful colours, delicate prints, crafted from the softest highest quality fibres in the world. www.jamiekay.co.nz
Contact info
New Zealand
- orders@jamiekay.co.nz
- jamiekay.co.nz
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great products and customer service
Great products and customer service is very helpful.
Website and promos can be a bit confusing but they usually are quick to help and resolve the issues.
7 October 2025
Unprompted review
Reply from Jamie kay
Thank you so much for your feedback! We're so glad to hear you love our products and found our customer service team helpful — we’re always here to support you. We really appreciate your honesty about the website and promotions, and we’re continuously working to make things clearer and easier to navigate. Your patience and understanding mean a lot to us, and we're grateful to have you as part of the Jamie Kay community!
Excellent in every way!
I often buy the clothes for my granddaughter and they are always so beautiful and excellent quality and delivery is always without issue. I made a mistake on my latest order and the customer service team have gone above and beyond to help me. Cannot fault Jamie Kay in any way and it will always be my go to shop.
10 October 2025
Unprompted review
Reply from Jamie kay
We’re absolutely delighted to hear that you love shopping with Jamie Kay for your granddaughter — it means the world to us to know our pieces are cherished and that our quality and service continue to meet your expectations. We’re thrilled our team could help make things right on a recent order. Thank you for your continued support.
LOVE
Absolutely LOVE the Jamie Kay Brand! Gorgeous designs and great quality, not to mention a very helpful customer service team!
7 October 2025
Unprompted review
Reply from Jamie kay
Thank you so much for your kind words — we’re thrilled to hear you’re loving the designs, quality, and service! It’s always a joy to know our pieces and team are making a positive impact.
The team provided exceptional customer…
The team provided exceptional customer service with a quick and professional response to the slight error on my behalf. They helped me rectify the issue and went above and beyond.
Thank you Jamie Kay, we cannot wait to receive our beautiful items.
6 October 2025
Unprompted review
Reply from Jamie kay
Thank you so much for your thoughtful review — we’re so pleased our team could assist quickly and help resolve the issue with ease.
We truly appreciate your support and can’t wait for you to receive your beautiful Jamie Kay pieces!
Excellent customer service and quality…
Excellent customer service and quality products.
4 October 2025
Unprompted review
Reply from Jamie kay
Thanks so much for the lovely feedback! We're so happy to hear you’ve had a great experience with our team and products. It means a lot to us — we truly love what we do, and hearing this makes our day!
Always 5 star service and quality from…
Always 5 star service and quality from Jamie Kay! Will keep buying JK until my kids grow out of your sizes! 😊
18 September 2025
Reply from Jamie kay
Thank you so much for your kind words and ongoing support! We're truly grateful to be part of your little ones’ journey and love that Jamie Kay has become a trusted favourite in your home.
I had an issue with my order
I had an issue with my order, the response to help me fix this was immediate! My issue was resolved and they made my day!! I have been purchasing Jamie Kay now for two years and it’s our entire wardrobe! I just love it!!
3 October 2025
Unprompted review
Reply from Jamie kay
Thanks so much for taking the time to leave our team a review.
We genuinely love what we do, so hearing that we’ve made a difference truly means a lot to us.
It means so much to know Jamie Kay is such a big part of your wardrobe. We’re truly grateful for your continued support!
We love Jamie Kay!
I love Jamie Kay for many reasons! The quality of their clothing is second to none! I have an Autistic child with a sensory processing disorder who has to wear a school uniform of khaki pants. We settled on Jamie Kay’s Organic Cotton Modal Everyday Leggings. I bought four pair to cover four days (minus gym day) that he wore once a week throughout the school year, playing on the concrete recess yard and crawling on rugs. Only one pair had a tiny hole in the knee about a week before shorts weather. To say that I was amazed is an understatement! I even had others noticing the quality and asking where I bought them. This was all a huge bonus next to the fact that my son could not only tolerate wearing them, but found them comfortable. The other thing that I love about Jamie Kay is their stellar customer service. I’ve reached out a couple of times and have had nothing but wonderful experiences! They have been pleasant and very helpful.
2 October 2025
Unprompted review
Reply from Jamie kay
Thank you so much for sharing this heartfelt review — it truly means the world to us.
We’re incredibly moved to hear how our Organic Cotton Modal Everyday Leggings have supported your son’s comfort and needs throughout the school year. Knowing that our pieces can make a genuine difference in everyday life is so lovely to hear!
We’re also so grateful for your kind words about our customer service team — it’s wonderful to know your experiences have been consistently positive.
Thank you again for your trust and support. We’re honoured to be part of your family’s journey.
Reply from Jamie kay
We’re delighted to hear your bunny arrived promptly and that you love it — we think they’re pretty special too! Your kind words mean a lot to our team.
I’m happy to say that without…
I’m happy to say that without exception, each and every time I reach out, the customer service team goes above and beyond to respond promptly and help me resolve my issue. It honestly makes me feel good about continuing to support this business - not to mention the absolutely gorgeous clothes we can’t live without!
30 September 2025
Unprompted review
Reply from Jamie kay
Thank you so much for your lovely feedback — we’re so glad our team has been able to support you each time. It means a lot to know our service and clothing continue to make a positive impact.
We truly appreciate your ongoing support!
The Jamie kay customer service team…
The Jamie kay customer service team delivered amazing service. I had made a mistake on ordering an incorrect size and managed to get an email sent to them before packing my order. The team replied to me promptly and with so much help and options for my situation. The team quickly got my order cancelled and refunded so I could make a new order with the correct sizing all within an hour. I am really impressed with the kind and efficient service. I am now waiting for my order to arrive, and I can't wait for my beautiful Jamie kay pieces. I have a few of their baby clothes and I really do find their quality and style is the best. Thank you Jamie kay x
2 October 2025
Unprompted review
Reply from Jamie kay
Thank you so much for your wonderful review — we’re thrilled to hear our team was able to assist so quickly and make the process smooth for you!
It’s always our goal to provide kind, efficient service, and we’re so glad that came through. We can’t wait for you to receive your beautiful Jamie Kay pieces, and we’re truly grateful for your continued support.
Good website and super quick delivery.
17 September 2025
Reply from Jamie kay
Thank you so much for your lovely feedback! We're delighted to hear you found our website easy to use and that your order arrived quickly. We truly appreciate your support and hope to see you again soon!
Love love love Jamie Kay
Love love love Jamie Kay! I bought multiple clothes for my boys and girl - quality is great, they look so so beautiful, delivery is always fast and their customer service is awesome too. Me saying I’m addicted now is an understatement :-)
26 September 2025
Unprompted review
Reply from Jamie kay
Thank you so much for your beautiful message — it truly made our day! We're thrilled to hear how much you love Jamie Kay and that your little ones are enjoying their pieces. Knowing that the quality, style, delivery, and service have all hit the mark means the world to us.
Love their items
Love their items, they are my kids favorite. Very high quality. If you ever have a problem (not likely, we have ordered probably a dozen times and only had one minor issue) they are so quick to fix it or help. The customer service is amazing. Customer for life.
17 September 2025
Unprompted review
Reply from Jamie kay
Thank you for choosing us again and again — we’re grateful for your loyalty.
I had made a purchase and accidentally…
I had made a purchase and accidentally used the wrong payment method, and emailed Jamie Kay customer service straight away. They responded and refunded the order so fast, truely amazing service! I’ve shopped with Jamie Kay for years now and this made me love them that much more!
17 September 2025
Unprompted review
Reply from Jamie kay
Thank you so much for your thoughtful feedback — we’re so pleased to hear our team was able to assist quickly and make things right for you.
It’s wonderful to know you’ve been shopping with Jamie Kay for years, and we’re truly grateful for your continued support. Experiences like yours mean a lot to us.
Thanks again for being part of the Jamie Kay community!
Stunning
I adore this brand! The customer service is top notch, they communicate timely, sweet and in an professional manner, they are always ready to help if you have any questions.
The clothing is always so beautiful and they always have sales all throughout the year which is a huge hit if you have a few or more kids 😅
17 September 2025
Unprompted review
Reply from Jamie kay
Thank you so much for your lovely feedback — we’re thrilled to hear you love the brand and our customer service! It means the world to us to know our clothing and year-round sales are making a difference for your family.
We truly appreciate your support!
Great experiences!
Jamie Kay has such amazing quality pieces for unbeatable prices. Their customer service is always 10/10 as well!
14 September 2025
Unprompted review
Reply from Jamie kay
Thanks so much for taking the time to leave us a review — we really appreciate it! We're so glad to hear you had a great experience.
Always a pleasure shopping with Jamie…
Always a pleasure shopping with Jamie Kay! Also talk about top notch customer service! I accidentally placed an order with my old address added to it, panicked and contacted them via email immediately, with a prompt reply & they changed my address before dispatching which almost no other company will do! So grateful! Shows how genuine their customer service team are! We have shopped with them for four years now & each piece gets better & better & we will forever be obsessed!
15 September 2025
Unprompted review
Reply from Jamie kay
Thank you so much for taking the time to leave us a review — we truly appreciate it! Your kind words mean a lot to our team, and we’re so pleased to hear you had a great experience.
So easy to work with!!
So easy to work with. Very, very accommodating. And to top it off, the clothes are absolutely darling. I will for sure be a returning customer.
10 September 2025
Unprompted review
Reply from Jamie kay
Thank you very much for your thoughtful review. We’re delighted to hear that you found our team accommodating and easy to work with, and that you love the pieces — that truly means a lot to us.
We look forward to welcoming you back as a returning customer and continuing to provide a seamless and enjoyable experience.
Great service quick delivery and the…
Great service quick delivery and the reindeer bear is gorgeous 😍
18 August 2025
Reply from Jamie kay
Thank you so much for your lovely feedback. We’re delighted to hear that you’re enjoying your Fable the Deer — he’s a favourite of ours too! It’s always wonderful to know our pieces are bringing joy.
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