Jamie kay Reviews 

I can't fault Jamie Kay, they're a luxury brand but also have amazing specials. The fabrics, designs, colours and prints are gorgeous and everything is so beautifully made. The snuggle bunnies are something out a fairy tale and so is their customer service - there was a small problem with my order and it was handled efficiently and very kindly despite it being black friday!

To add, somehow every order just feels thoughtful and premium, even when buying sale items.

I can't recommend them highly enough!

Absolutely awful customer service.
My grandmother (who is in a nursing home) was buying presents for her great grandchildren and needed my help as she is not technically advanced. I recommended Jamie Kay clothing because I love the quality. She decided to purchase a few items, I gave her my referral code. Which at the time of I referred someone I get 300 points. She purchased the items no problem and used my shipping address as packages sometimes get mixed up at her nursing home. The package was shipped no problem, but I still hadn’t received my 300 points. When I reached out to the Jamie Kay team they were very blunt and said sorry we can’t help as it was the same address used. I explained the situation and how I helped my grandmother place the order for Christmas and they still didn’t care. I should have been reached out to so we could have had the chance to cancel the order and set it up with her nursing home address or just use my account so I could get points. I also told them I could give them all my grandmothers information as well as her address and they can change it to ship there instead. It’s upsetting that they can constantly do giveaways but 300 points is an issue. When I was trying to help out an elderly lady. No compassion, heart, or empathy at all. For this, we will not be purchasing from them anymore and I will be letting my mom group friends know how we were treated.

Jamie Kay sell the most beautiful and practical clothes . I have been a loyal customer for years and the quality of the clothes are always top notch .

The only clothes i put on my kids because it is so comfy and stylish at the same time .

I recently had a problem with my order and the team resolve it super quick . The customer team was just amazing .

I have nothing to fault of this brand .
I am a happy customer and always a returned customer.

I have been shopping with Jk for 7 years; For my son and daughters. My girls absolutely LOVE their jk and it’s definitely their go to for basics. I love how my 5 year old has worn hers for years, to daycare and for best and now my 3 year old is wearing her hand me downs.
The customer service is quite possibly the best I’ve ever experienced.

I've used this online shop a couple of times to send long-distance gifts. There are exquisite photos of all the clothing items, with all the information you could want on sizes, fabrics, delivery etc. However, the size I wanted was sold out for a few items.
I was especially pleased with the speedy delivery for a special occasion.

I accidentally ordered clothes to my old address during Jamie Kay’s Black Friday sales and once I figured this out I immediately emailed their customer service team. At first I was very worried because I did not receive a quick response which was normal given it was a busy time, however I was so relieved once their team got back to me and explained that since my items were not packed yet they would send my parcel to my current address. I have now received my parcel and although the clothes fit somewhat on the smaller side, they are still of high quality and look exactly like their pictures so thank you!

Stylish & good quality baby clothes. Love their sales. Great delivery times too!

I emailed Jamie Kay with a problem that was my fault and they got back to me immediately with a solution! They were friendly and kind and made me feel better about making a silly mistake. Their service is top notch and the clothes are so beautiful and well made. My favourite company hands down!!

Been shopping with Jamie Kay for over 7 years now and never had a negative experience, customer service is amazing and the products are beautiful quality. Still a favourite brand after all these years! So stoked with customer service going above and beyond again today. Thanks team!!

I had an issue, more of a misunderstanding, with loyalty points and I reached out to them during black Friday which I know is the busiest time for the team yet they were quick to respond and answer my question. Never had this quick of a response from any other business. Keep up the good work team 😊

My absolute favourite brand!!! Quality, fabric, details and everything in between. I appreciate all the hard work you putting in this small business. And as small business owner myself, I love your work!! My little girl will forever be dressed by you queen. ❤️⭐️

Always amazing service and amazing products. Thank you so much ❤️

I can not explain how incredible the articles and the team are!! Thank you so much!!!

One of the best customer service teams I have ever dealt with - friendly, professional and efficient! Thank you Jamie Kay ❤️

Best brand ever!! Customer service is amazing and their products are perfection 🤩

Jamie Kay’s customer service team is beyond excellent. The courier didn’t follow instructions to use a secure locker system in my building and I didn’t receive my package. The JK customer service team promptly filed a claim with the courier and resent my package. I really appreciate this level of service.

I have been shopping at Jamie Kay since 2019 and was a very regular customer for some time. In the last 1.5 years I stopped shopping as much as the company started to become fast fashion and the quality decreased while prices increased. However, I recently purchased a full-priced outfit for my son as it looked very cute. When it arrived, I was super excited to open it and see this on my son. Unfortunately I saw one item was a 6-12m instead of the size 8 that I ordered. It clearly glitched when added to the cart; there is no way I intentionally order a 6-12m size. This is a well-known glitch issue with the Jamie Kay website. I immediately wrote to customer service and asked to exchange. They were pretty abrupt and said they don't exchange for "error." They said I could get a store credit if I return at my own cost. There were other onerous and unusual requirements including specifying that I include a random number on the label (which is not an option to do - USPS cannot add this line) and that I would not receive the credit if this number was not on the label. I wrote the number in multiple places on the package so I will see what happens but this seems like a way to justify getting the item back without any compensation to the customer. To make matters worse, when I looked at the items I was SHOCKED at how poor the quality was. This was an outfit marketed to look like a fall/winter outfit but both the pants and the sweater were paper thin. The pants are actually see-through. The sweater was not soft and was extremely thin and nothing like the way Jamie Kay knits used to be. Extremely disappointing especially for the price. Both feel like they will fall apart in the wash. There is an option on the website to review the items so I have an accurate review of these items. I received an email to verify the reviews and I did that. However, the reviews were not published. The company clearly screened these out because they were one-star reviews. This is fraudulent and very disappointing from what once seemed to be a reasonably ethical company. I hope Jamie Kay will think more about how they treat customers and go back to the higher quality clothing they used to produce. A really disappointing experience.

I can’t fault Jamie Kay’s outstanding customer service.
I had a faulty item (the first time this has ever happened over many, many purchases from them over the years) and they responded within hours and sent a replacement straight away.
Thank you - I continue to be a very satisfied customer.

I have been purchasing jamie kay for years and love the products. I dropped the ball a bit this year and my birthday rewards had expired (60 days after issue). I contacted Jamie kay and they extended it for me, allowing me to use my $40 voucher.
They didn't have to do that as its clearly outlined in the T&C, but they did!
Such a friendly and compassionate team working for Jamie Kay!

Thank you so much!!

Great customer service! I was unsure if or when my email would be attended too but was pleasantly surprised with when my error was sorted within a couple of days. Thank you JK team. So friendly, helpful and efficient.