This was my first purchase from JAKI, and I couldn’t be happier. The dress is beautiful, excellent quality, and arrived very quickly. It washes well and has kept its shape perfectly. I’ve received s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery arrived quite quickly Dress feels lovely, good quality, haven't worn it yet keeping for holiday. Quite long as I'm just 5'1" but I'm used to having dresses shortened. Would definitely ord... See more
Love every piece that I have ordered and received- Great quality, soft and comfortable on the skin, and looks great. I am slowly collecting all colours of the asymmetric knitts line!!! The customer... See more
Ordered for first time, dress size recommended did not work and to be given full refund… returned with paid return label… ordered next size with hopes it works. My emails were answered always and pr... See more
Company details
Written by the company
London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.
Contact info
United Kingdom
- jaki.co.uk
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Outstanding human contact
Outstanding human contact - the service provided was swift with up to date response and resolution
2 July 2026
Unprompted review
Quick dispatch
Quick dispatch. Timely response to contact. Unfortunately the amount taken off my refund was excessive.
30 June 2026
I thought I liked my order
I thought I liked my order, because I’ve ordered your merchandise before. But I’m not really pleased with the halter dress that I purchased and want to see or know how to return it and get credit. It was not as formal as I wanted to be for a formal occasion I am attending.
22 June 2026
Reply from JAKI London
Hi Jewel,
Thank you for your email.
You can find our full return instructions here: https://jaki.co.uk/pages/returns. The page explains how to start your return and the available return options.
If you have any questions during the process, please don't hesitate to let us know via info@jaki.co.uk —we're happy to help.
Kind regards
Rosy
JAKI Customer Service
Great service and dispatch very high…
Great service and dispatch very high quality garments and are exactly as advertised .
27 June 2026
Very speedy shipping
Very speedy shipping! Love love the product however because the dress was always out of stock I missed every discount on the two items🥹
29 June 2026
Great Customer Service
I ordered more of these beautiful clothes, but I needed a favor regarding the shipment and they got it done for me! I appreciated that very much.
I love everything I have ordered from this company and I always receive compliments when wearing JAKI clothing.
Once I needed to make a return and the process could not have gone more smoothly.
Wonderful products and excellent customer service!
6 July 2026
Unprompted review
Everything went fine.
Everything went fine.
The dress perfectly delivered on time for the wedding.
Exact what i expected.
Questions were answered very fast.
A happy customer
29 June 2026
I placed my order on June 28 and paid…
I placed my order on June 28 and paid for expedited delivery but have not received my item and the shipping tracker does not have a date for delivery. This is extremely disappointing, especially since I ordered the dress to wear to a special event and now it looks like I will be scrambling to find something else to wear.
29 June 2026
Reply from JAKI London
Hi Christine,
We're very sorry for the inconvenience and completely understand your disappointment.
We can confirm that your order was expedited as requested, and we've now reached out to FedEx to obtain an update on the current status of your shipment.
As a gesture of goodwill, we have also issued a refund for the Express Shipping fee.
We'll keep you updated via email as soon as we receive further information from FedEx.
Kind regards
Rosy
JAKI Customer Service
Disappointing …
It’s been a while since I haven’t been so disappointed by a brand.
Design and colors are stunning.
Fabrics are really really cheap.
I found the same dress at an Italian market for 20 euros.
It would not take much to be amazing, just invest in good fabrics :(.
6 July 2026
Unprompted review
Reply from JAKI London
Hi Fly Through Life, Paris,
Thank you for reaching out.
We only use highest quality materials - Italian fibres and our pieces are hand-finished in Italy.
Our ultra soft composition has been tried and tested to be stretchy, durable, and maintain its integrity wash after wash.
Hope it helps to understand our choice. Please get in touch with our Customer Service team at info@jaki.co.uk, and we'll be happy to assist you.
Kind regards
Rosy
JAKI Customer Service
Love your products
Love your products - tops and sweaters that I have purchased. Easy to order, order comes quickly to Canada.
22 June 2026
no tag on the dress
no tag on the dress, describing the fabric and how to care about it. without it the dry cleaners dont take responsibility for the result.
27 June 2026
Reply from JAKI London
Hi Joan,
We're sorry to hear the item didn't meet your expectations. We take all feedback seriously and would appreciate the opportunity to help.
Please get in touch with our Customer Service team at info@jaki.co.uk, and we'll be happy to assist you.
Kind regards
Rosy
JAKI Customer Service
Low quality
Im disappointed because you advertised this Kaftan dress as Silk but it is 80% viscose /20%silk. The collar is fused on double layers which makes it feel like cardboard .
I paid way too much money for this low quality.
22 June 2026
Reply from JAKI London
Hi SK,
Thank you for taking the time to share your feedback.
The fabric composition is listed on the product page prior to purchase, and we aim to provide this information as clearly as possible so customers can make an informed decision.
If there's anything we can assist you with regarding your order, our Customer Service team would be happy to help. Please feel free to contact us at info@jaki.co.uk.
Kind regards
Rosy
JAKI Customer Service
The customer service received by Rosy…
The customer service received by Rosy (On behalf of Jaki) was second to none. I had a couple of queries so contacted her on two separate occasions. Response was swift, efficient & friendly. Thank you so much!
5 July 2026
Unprompted review
Fast delivery. Trousers crease a lot.
Fast delivery. The trousers fit well except they crease very badly which is disappointing. Taken one star off because I will have to iron it before and after wearing them.
20 June 2026
Fabulous product and excellent…
Fabulous product and excellent personalized service.
4 July 2026
Unprompted review
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