I like to be part of a variety travel clubs, including Jack's Flight Club. Although I haven't been able to rake advantage of any offers, because they didn't suit my needs, it definitely gives yo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Difficult to access portion of the website for canceling subscription, but once there, with the help of your chat employee, all went smoothly. One caveat: I haven't yet seen the refund, but we're... See more
Company replied
This is a really good facility, especially if you want Economy flights from London. The number of premium flights available is rather disappointing (although they will say that they rarely come acros... See more
Company replied
My interactions with Jacks Flight Club Team have been excellent. Email queries are acknowledged and addressed within 24 hours. I met some team members at a recent travel show and it felt like me... See more
Company replied
Company details
Written by the company
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox. We're the club that won’t flood your inbox with every airline sale out there. We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
How we help you 👇
Written by the company
- Step one
- Simply enter your email to become a Standby member, let us know where you're based and tell us your closest airport. We can find you flights if you're from the US, UK, Europe and Canada 🙌
- Step two
- We’ll get busy finding you the best Flights and then send you a notification once they've been fully vetted by our in-house Flight Experts.
- Step three (the fun part)
- All you have to do next is simply decide whether to take the flight 🤭
- Our memberships 👇
- We have two types of memberships. One to introduce you to us (called Standby) and one to get you travelling (Our paid for version, called Takeoff).
- Standby
- You'll get 1-2 Flight emails a week to see what our membership is like before committing to anything.
- Takeoff
- You'll receive ALL of our Flights (about 8-10 per week). Short-haul, long haul, domestic, international, error fares, open-jaw, premium economy, business class... the list continues. Basically, even more Flights to get you exploring the world for less.
Our promise 🤝
14-day money-back guarantee.
Our Takeoff membership comes with a 14-day money-back guarantee. You can try it out and if you decide it's not for you, simply send us an email to jack@jacksflightclub.com and we'll send you a full refund. No questions asked.
Contact info
United States
- support@jacksflightclub.com
- jacksflightclub.com
4.1
Great
567 reviews
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Lots of timely and accurate deals!
30 October 2025
Reply from Jack's Flight Club
Hey, Ana! We truly appreciate this :) Thank you so much for leaving your review and it has been shared with the team. We genuinely hope that we may continue to bring you even more amazing flights and get you out on some great travel adventures!
I failed to cancel my subscription…
I failed to cancel my subscription with Jack’s Flight Club. My credit card was charged. I explained the situation and asked for a refund. They obliged and reversed the charge right away.
Very much appreciated.
11 February 2026
Reply from Jack's Flight Club
David, this is nothing less than we'd expect from our Member Experience team and we are so glad that your subscription query was resolved quickly and efficiently :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Fast, informative and helpful advice!
The query I had was answered clearly and within 24 hours.
It not only gave me the answer to my query but also added extra useful detail which I found very helpful going forward.
10 February 2026
Reply from Jack's Flight Club
Lindy, this is wonderful! Our Member Experience team are the best there is and really go above and beyond for you and the rest of our members. Our value is not only in the great flights we offer but also in making your interactions, either with viewing our emails or getting in touch with the team, a more than pleasant one. We are thrilled that we have met this expectation. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
They are absolutely amazing
They are absolutely amazing. I have been looking for flight s to Namibia for over a year now and nothing and they actually emailed me to reach out on the subject. How nice is that!!!!
11 February 2026
Reply from Jack's Flight Club
Thank you for your kind words, Donna :) We always have your preferences in the backs of our minds and do work tirelessly to not only find amazing flights all around the world, but also to the places that you're really after. Thank you again for taking the time to let us know this was appreciated and we wish you the safest and most wonderful travels!
Engaging response
They customer service agent provided a detailed response that was very helpful and it actually answered the question that I had and then some.
13 February 2026
Reply from Jack's Flight Club
Thank you so much for letting us know, Amos. Exactly what we would expect from our Member Experience team and we are so happy to see that your query was resolved (and then some :)). If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Consistent providing good prices
12 February 2026
Reply from Jack's Flight Club
Thank you for taking the time to leave your review, Brian :) We are so grateful to have you with us and are happy to know that we've been meeting your expectations of really great flights! If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
Jaybee, that's why we're here! Thank you so much for your review :) We want to make sure you're seeing flights for the places you're after but also giving you some inspiration for some new places along the way. We look forward to helping you find even more amazing flights!
hands down....WOW!
Consistently have great deals that WOW me! I can't find these prices ANYWHERE else!
12 February 2026
Reply from Jack's Flight Club
Stacie, it was so wonderful to read this :) Thank you very much for your review. We truly hope that we may continue to bring you even more great flights and fabulous travel inspo. Don't forget to send us a postcard from any of the flights that you've booked, we love being a part of your travel adventures!!
Kindness
Checking in, caring about my experience, openness to feedback, helpfulness and prompt responses.
9 February 2026
Reply from Jack's Flight Club
Thank you so much for your lovely review :) We are very grateful for your kind words and thankful that we were able to assist with your query. We love hearing from our members, so your feedback is always genuinely appreciated. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
We love to see it, Donna! Thank you so much for taking the time to leave your review :) We are always looking for the best flights to the destinations you're after but also, the destinations to expand your travel list and inspire a place you may not even have thought of. We hope that we may continue to do just this!!
Reply from Jack's Flight Club
Hey, Dave! Thank you for your review :) We see that you already got in touch with our Member Experience team and we've definitely got our eyes peeled for that amazing flight to China. Once we spot the next offer there, we'll make sure to alert you!!
They are a very caring company that is…
They are a very caring company that is in tune with its customers and strives to meet their needs
A great travel company in my opinion
10 February 2025
Unprompted review
Reply from Jack's Flight Club
Tony, this was just the way to start a Monday morning :) Thank you for your kind review. We will always put a lot of focus not only on great flights but also member needs and the way we serve our members. It was very heartwarming to read your review, thanks again!
Jack’s Flight Club does all the work!
I have no time to search out inexpensive flight deals to places I really want to go. It’s fantastic that Jack’s Flight Club offers this service. I just booked a deal from LAX to Singapore, less than a 2-for-1 deal basically, because of an email notice I got from Jack. And I also love all the travel information in their Detour newsletter. Wow!
4 February 2026
Reply from Jack's Flight Club
Shane, thank you so much for this review! We are so excited to see that you bagged yourself a flight to Singapore, we know that's going to be an amazing vacation. Please send us a postcard from the bottom of the flight alert. And, if you have any pics you'd like to share when you're back, we'd be elated to see them. Thank you again for your kind words about The Detour, this has been passed on to our Editor :)
Love jacks flight club.
Love jacks flight club.
Amazing deals and their customer service is brilliant and respond so quickly and are helpful assisting.
Genuine company and genuinely good deals
2 February 2026
Unprompted review
Reply from Jack's Flight Club
Kyran, thank you so much for leaving us this review! Our Member Experience team work super hard to not only give great service but also an experience that is pleasant and easy. We're so happy to see your account query was resolved. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
My interactions with Jacks Flight Club…
My interactions with Jacks Flight Club Team have been excellent. Email queries are acknowledged and addressed within 24 hours.
I met some team members at a recent travel show and it felt like meeting old friends and I got a great gift too.
The regular emails of the latest amazing deals that they have sourced for members have inspired 2 holidays for later this year.
The App is easy to navigate, how to book the suggested deals is demonstrated in clear, concise language.
Excellent service for a very affordable annual fee, worth every penny.
Keep up the great work Team.
1 February 2026
Unprompted review
Reply from Jack's Flight Club
Thank you so much, Yvonne! Your review put such big smiles on our faces and we loved being able to be at the show and meet you all. We look forward to continuing doing that and yes, it very much is like catching up with old friends cause the people you met are the very same ones behind our human and personalized emails and the teams that put in hard work to make the app and site great. We are thrilled to see that you already have 2 trips booked. Please don't forget to send us a postcard from the bottom of the flight deal. And of course, any pics that you'd like to share when you're back, we genuinely love being a part of your adventures :)
I had a slight problem and they…
I had a slight problem and they responded to my email next day. Great customer service. Reliable. Highly recommed
2 February 2026
Unprompted review
Reply from Jack's Flight Club
Thank you so much for leaving your review and we are so happy that everything was sorted quickly :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
I have been waiting for over a week and…
I have been waiting for over a week and 2 emails as to when my membership subscription is due !!! Only an automated message nothing else ,I shall just cancel via my bank .
21 January 2026
Reply from Jack's Flight Club
Pamela, we are truly sorry to see this and have launched an investigation to confirm why your request did not reach our Member Experience team. Please accept our sincerest apologies. In the mean time, the billing has been cancelled and you would not be charged for your 2026 subscription, unless you sign up again. If you do need anything else, please don't hesitate to reach out to our Member Experience team directly by emailing: support@jacksflightclub.com
Meh.
It’s really just advertising for google flights. Not exactly the travel ‘hack’ I was hoping for.
It might be useful if you have lots of time to deep dive into all the offers.
22 January 2026
Reply from Jack's Flight Club
Hey, Antoinette. You're absolutely right that we send members links to places like Google Flights or Skyscanner to actually buy the flights that we find and that's because we don't sell tickets (or even earn any commission on tickets), so we have to send people to the places they can purchase those flights.
The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available.
At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found).
If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options.
Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox.
We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Navigators and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination.
Essentially, our experienced Navigators spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time.
Hope that clears things up! We're gutted that you've given us a 1 star for basically doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.
EXCELLENT customer service!
26 January 2026
Reply from Jack's Flight Club
Janelle, we are over the moon that we were able to assist you in getting your subscription sorted and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com :)
Great customer service
26 January 2026
Unprompted review
Reply from Jack's Flight Club
Amanda! Thank you, truly :) We love travel and not only aim to provide great flights but also a customer experience that our members deserve. We were happy to assist you and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
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