I like to be part of a variety travel clubs, including Jack's Flight Club. Although I haven't been able to rake advantage of any offers, because they didn't suit my needs, it definitely gives yo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Difficult to access portion of the website for canceling subscription, but once there, with the help of your chat employee, all went smoothly. One caveat: I haven't yet seen the refund, but we're... See more
Company replied
This is a really good facility, especially if you want Economy flights from London. The number of premium flights available is rather disappointing (although they will say that they rarely come acros... See more
Company replied
My interactions with Jacks Flight Club Team have been excellent. Email queries are acknowledged and addressed within 24 hours. I met some team members at a recent travel show and it felt like me... See more
Company replied
Company details
Written by the company
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox. We're the club that won’t flood your inbox with every airline sale out there. We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
How we help you 👇
Written by the company
- Step one
- Simply enter your email to become a Standby member, let us know where you're based and tell us your closest airport. We can find you flights if you're from the US, UK, Europe and Canada 🙌
- Step two
- We’ll get busy finding you the best Flights and then send you a notification once they've been fully vetted by our in-house Flight Experts.
- Step three (the fun part)
- All you have to do next is simply decide whether to take the flight 🤭
- Our memberships 👇
- We have two types of memberships. One to introduce you to us (called Standby) and one to get you travelling (Our paid for version, called Takeoff).
- Standby
- You'll get 1-2 Flight emails a week to see what our membership is like before committing to anything.
- Takeoff
- You'll receive ALL of our Flights (about 8-10 per week). Short-haul, long haul, domestic, international, error fares, open-jaw, premium economy, business class... the list continues. Basically, even more Flights to get you exploring the world for less.
Our promise 🤝
14-day money-back guarantee.
Our Takeoff membership comes with a 14-day money-back guarantee. You can try it out and if you decide it's not for you, simply send us an email to jack@jacksflightclub.com and we'll send you a full refund. No questions asked.
Contact info
United States
- support@jacksflightclub.com
- jacksflightclub.com
4.1
Great
567 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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no use whatsoever
no use to me whatsoever. nothing suggested of any use to us for our chosen destination in months. just had to check the airlines myself for deals, a good few on offer from time to time and bought flights without any help from Jacks Flight Club whatsoever. i paid their fee for 12 months in advance and a total waste of money it was. found the deal myself.
5 June 2025
Reply from Jack's Flight Club
Hey there. Thank you for getting in touch and letting us know about your experience. We are disheartened to see this and would like to explain more about the service. Though we give you the option to add your preferred destinations of where you'd like to see a flight to, this sadly does not mean that we will find a deal to your destination or be able to find one for the timeframe you're after. The feature lets us know where is of interest to you, so we can pay special attention to that option but we are still at the mercy of the airlines.
The service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found).
If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options.
We do see that you started the service with a month's trial before upgrading to the annual membership. We offer a 14 day refund period after that upgrade, just in case the service was not fitting your needs. We would have gladly offered a full refund had you reached out to us within that timeframe. In checking through your email history, there was no email received requesting a refund nor advising that the service was not working for your route.
We truly hope that we are able to assist with a flight to another destination for the duration of your membership with us. If you do need anything else, please don't hesitate to reach out to our Member Experience team by emailing: support@jacksflightclub.com
One to one contact who personalised my…
One to one contact who personalised my choices nice touch keep it up
21 January 2026
Reply from Jack's Flight Club
Bernard, thank you so much for taking the time to leave your review :) We were so happy to see this and it has been shared with the team. Our team truly love travel and we are thrilled they were able to assist with your query. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
Thank you so much, Mio! We pride ourselves on providing amazing customer service in a very efficient manner :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Signed up to the members lounge and…
Signed up to the members lounge and have tried several times to get in but it only ever gets me to yes you are in and now sign in….
22 January 2026
Reply from Jack's Flight Club
Hey, Natalie. We're so sorry to see this. One of our Member Experience agents reached on to you on the 16th, but we have not heard back to date. Please reply directly to that email or you can email us at support@jacksflightclub.com but in the mean time, we will reach out again :)
Reply from Jack's Flight Club
Hey, Pablo. We're disheartened to receive this review as that's completely not the case. We have 100s of postcards from members who have saved $1000s on flights with us. This can also be seen by reviewing your lounge for your own flight offers. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. So of course, at that point, we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found).
We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Navigators and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination.
Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching, so you don't have to and alert you when you should go looking on those sites, so you can take advantage of lower than usual prices at the right time.
We'd love to hear more about what kind of flights you're after or what you've been hoping to get from the service. Please reach out to our Member Experience team by emailing: support@jacksflightclub.com and let them know :)
Free Trial Scam
Another scammy company that sneakily charges you with no warning or acknowledgment that you are signed up to a paid subscription. After a free trial period they hope that you will forget you are signed up (and you definitely have because the product is so pointless you never see any benefit from the trial).
Avoid this untrustworthy company.
25 March 2025
Unprompted review
Reply from Jack's Flight Club
Hey, Rosie. We are saddened to read of your experience and have taken the time to thoroughly review your membership details, to ensure there was no service failure. We do see that your membership with us started in October of 2024, with a free trial. The Terms of the trial clearly stated the sub would move to an annual membership if the trial was not cancelled prior to its end date. There was no cancellation noted via your Lounge nor by email to us. We also checked through your email history to confirm if there was a request to cancel and receive a refund when your subscription renewed but there was no contact to us. We offer a 14 day refund timeframe from the date of your renewal as we completely understand that life happens and dates can be missed.
Your quarterly sub renewed in January of 2025 and there was no request to cancel nor refund. We also note that instead of remaining on your quarterly sub, you opted for an offer to upgrade to the annual membership in March of 2025. This does indicate an interest in remaining with the service and continuing your membership. Your flight offer history was reviewed and we can confirm that the offers were accessed, this lets us know that you were aware the service was still active. We do see that you've cancelled your billing now, so you will no longer be charged for the service, unless you sign up again.
We pride ourselves on being very upfront of fees, dates and renewals and offer all of our members the option to get a renewal reminder. Our goals are not only to provide great flights, but to provide a service with integrity.
If you do need anything else, please don't hesitate to reach out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
AJ, this was so kind, thank you so much for leaving this review :) Our Member Experience team pride themselves on providing amazing service and we are so happy to see that your issue was sorted. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Return flights for an overseas Brit', NZ-UK-NZ
Great response rate to my query and something that I can follow-up in future for flight returns from outside of the UK, to the UK, then returning back to starting point (NZ)...currently not available, but could be in the future
15 January 2026
Reply from Jack's Flight Club
Hey, Angie, thanks so much for your review! We've definitely got NZ on our list to offer flights from. Before we open up a region for offers, we always want to ensure we can provide great flights and do so consistently. But rest assured that it's on our road map :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Where to go Next
I love reading the blogs and reviews from the editors at Jack’s Flight Club. The newsletter gives me real stories of travelers who are off the beaten track. I’ve gotten so many suggestions on where to go next.
18 January 2026
Reply from Jack's Flight Club
This is so wonderful, thank you for taking the time to let us know! A very big part of our service is not only the awesome flights and out of this world member experience that you get but also the community that is Jack's! We and our members are travelers who love to travel and experience the world. We're so happy that we are able to help along the way and give you that inspiration :)
Reply from Jack's Flight Club
We are so glad the team was able to assist with your booking query! Our Navigators and Member Experience agents have years of travel experience. So, they are not only able to find amazing flights but also assist with insider details to make your trips even better. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
Hamish, we are so happy to see this and glad that everything was sorted for you to make another booking. Our team works really hard to be able to not only offer you great insight on flights but also assist with the issues you might meet along the booking process. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
much easier than searching yourself
much easier than searching yourself. Bargain alerts. Plus pieces on travel with many good pieces of advice. Booked £47 return flights to Malta and £420! return flights Thailand.
9 January 2026
Reply from Jack's Flight Club
We are so grateful for your kind words and you grabbed some amazing flights! Please send us a postcard from the flight alerts. And, if you feel like sharing when you're back from your trips, we'd love to see the pics. It absolutely warms our hearts to be a part of your travel adventures and we hope that we may assist with many more to come :)
good customer service
Sometimes things can go wrong, JFC staff were incredibly helpful in resolving my issue in a timely manner.
28 December 2025
Unprompted review
Reply from Jack's Flight Club
We're so happy to see this, Robert and we expect nothing less from our wonderful Member Experience team! If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Haven't used it one bit
11 December 2025
Reply from Jack's Flight Club
Hey, Tammy. We're truly disheartened to receive a 1 star review where there was no indication that there was any kind of service failure. We've checked your email history to confirm if there was any alert of an issue but found no prior contact from you. We'd love to understand more what you expected from the service or how we can assist you in getting the most out of it. Please reach out to our Member Experience team by emailing: support@jacksflightclub.com and let us know how we may help you!
good tips given and plenty of options
17 July 2025
Reply from Jack's Flight Club
Thank you so much, Rafael! We truly appreciate your kind review and we hope that we can continue bringing you even more amazing flights. If you do need anything , please don't hesitate to reach out to our Member Experience team by emailing: support@jacksflightclub.com
Not for me
I don't find this site remotely useful - all it ever says is search google flights, and the prices they quote are nowhere to be found. i'll stick with skyscanner.
1 January 2026
Reply from Jack's Flight Club
Hi, Helen. Yes, you're absolutely right that we send members links to places like Google Flights or Skyscanner to actually buy the flights that we find and that's because we don't sell tickets (or even earn any commission on tickets), so we have to send people to the places they can purchase those flights.
The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available.
At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found).
Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox.
We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Flight Finders and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination.
Essentially, our experienced Navigators spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time.
Hope that clears things up! We're gutted that you've given us a 2 star for doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.
Reply from Jack's Flight Club
Hey, John! Thanks so much for taking the time to leave your review :) We're so happy that you've been enjoying the flights and hope we may continue to bring you even more travel inspo. When you book your next trip, please don't forget to send us a postcard!
Amazing service if you wanna fly for…
Amazing service if you wanna fly for less. JFC is like having 10 + people digging flight deals and travel tips for you, so you don’t miss any travel opportunities! I also love the extra contents they create like the After you land rubric or the travel guides.
1 August 2025
Unprompted review
Reply from Jack's Flight Club
Félix, thank you so much for your kind words :) Our Navigators work tirelessly to find you the best flight options out there and package them up in a way that makes it easy for you to know what you're looking for and get you booking that trip! We hope that we may bring you even more great options for this new year!!
Trips to Europe are great
Trips to Europe are great, want to see more trips to Africa especially the South of Africa.
1 January 2026
Reply from Jack's Flight Club
Hey, Faan, thanks for taking the time to leave your feedback :) We constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. We've definitely got our eyes peeled for South Africa and will make sure we update you when next something comes up!
Reply from Jack's Flight Club
Hey, Cathy, we're so sorry to see that you weren't able to find the flight for the price quoted. Our Member Experience team is waiting to hear back from you, so they can assist you with navigating the offer. Please reply to us at support@jacksflightclub.com with the requested information.
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