Jack Henry Group Reviews 

The sales process was smooth and I appreciate Simon's professionalism. Unfortunately there were some minor issues with the car that needed handing (it happens even to the best of us) and while not perfectly smooth, all in all was handled professionally and without unnecessary delays.

I appreciate your professionalism and will contact JHG when buying my next car.

All the best!

I recently had the pleasure of purchasing a car from Jack Henry, and I couldn’t be more impressed with the entire process. The real standout of my experience was Simon Ward—his professionalism, knowledge, and genuine approach made all the difference.

Simon took the time to understand exactly what I was looking for and guided me through every step without any pressure. He was honest, attentive, and incredibly easy to work with. It truly felt like he had my best interests at heart, which is rare and refreshing in the car-buying world.

The car itself was in pristine condition, exactly as described, and the buying process was smooth from start to finish.

I purchased a BMW X5 from Jack Henry Group. I dealt with Paul and the purchasing of the car was great. However, when the car was delivered it had 1300 more miles on than what it was advertised with. I also purchased extended warranty and ceramic coating package etc. When the car arrived it looked like it had been taken to a scratch and shine car wash and does not seem to have ceramic coating.
Whoever polished the car left zig zags all over the bonnet with the polisher.
It will cost me more to have the car paint corrected to remove the swirls and zig zags that it came with which should have been gone before ceramic coating.
The internal interior has not been cleaned very well and clearly has old grime on. If it has been ceramic coated they must have coated over the top instead of deep cleaning first.
Overall
5 star for purchasing
5 star for delivery
2 star for the cleaning and whatever was done to paint work

I recently purchased a car from Jack Henry Group. Simon provided a fantastic personal service from start to finish while they were a couple of very minor issues on delivery. They were swiftly addressed. My car was taken straight back and rectified without hesitation. It is definitely worth the drive to the showroom for the level of service provided The car was delivered to my door twice by very professional drivers. Highly recommend

Totally non-pushy sales process. Simon made everything super-simple, answered all my questions and made a bunch of paperwork effortless. The car was delivered professionally and in perfect state. Felt like a present! Great service!

Bought a Range Rover Sport Autobiography and Simon was brilliant from start to finish. Process was done so smoothly and the car was exactly as Simon described it. It was delivered to me today and can say it was delivered to me as Simon described! Great service, highly recommended!!

Amazing experience with our Sales Associate Simon from Jack Henry. Extremely professional, courteous, knowledgeable and easy process buying a beautiful luxury car!

Bought my stunning BMW i4 M50 this week from Simon Ward at Jack Henry cars, seamless transaction and quick delivery, would definitely recommend this company and would definitely buy from again.

Simon ward was our salesman and he went above and beyond for us, made us feel totally welcome and was no pressure selling. I would 100% buy from these guys again and would recommend anyone else to do the same

I dealt with Simon Ward throughout and he was extremley helpful, easy to contact and always replied - even on his day off!
On vehicle collection day, Jack Henry Group collected me from the train station, respected my privacy when examining the car, and ensured I was totally satisfied before I drove off. I would use them again and highly recommend.

Great service, very good part ex too
Would buy from them again

Simon was great to deal with. We bought the vehicle in the UK & living in Ireland, the vehicle was immaculate upon delivery.

Will hopefully do business with Jack Henry group again.

Great experience with Jack Henry Cars, I traded in at good value and am delighted with the car I bought which was unseen until delivery. Simon made the whole experience very easy from my end, all promises kept and no issues at all. would use again.

1. Poor Communication
2. Unsympathetic after sales
3. Cars obviously not checked before they are sent out to customers

Identified RUST 2 weeks after the vehicle was delivered. I also identified vinyl covering on the door frame pillars is also bubbling and looking unsightly.

Contacting claims, they were unsympathetic. After posting a review here I was contacted and accused of causing the vinyl bubbling by introducing heat!

Unable to get 2 quotes as people in my area do not want to touch it because it is Porsche. Finally found a place in Weston Super Mare who has quoted. The only other option is to go straight to Porsche for the second quote.

Update: 17/03/25 - So, just an update. Peter from Claims (who again, is unsympathetic), is stating that they are not too happy with the cost of the repairs. This is because the vinyl on the up pillars are starting to bubble, stating it wasn't like this when it left the showroom. This is in addition to the rust also found. He highlighted a "video" of the vehicle which yes, doesn't show the bubbling of the "vinyl" on the up pillars. He stated I must have introduced a heat source to make them bubble which I dispute, but they obviously also dispute. Why on earth would I introduce a heat source other than sunlight to it!

I now wait for the full dissection (which I am expecting, and ready for) of the quote for the rest of the work to get the rust fixed.

To be honest, I'm pretty sick of having to argue with the claims department over something that "must have been overlooked" (which was the way it was put to me).

They are quick enough to sell the car as a perfect example but not willing to stand behind that claim when something is found.

The maximum claim is £1000 per claim for their 3 month warranty, so that claim equates to just 4.16% of the cost of the car. Will update you further.

Update 27/3 - Car was picked up.

Received back 16/04/25 - Covers on the door pillars are now bubble free due to no vinyl. Even after seeing how bad the issue was, I am still expected to pay for the parts to replace. The rust has been taken care of but the seal replacement on the door is not seated correctly. Putting the car back together correctly was obviously not at the top of the list.

Paid the invoice for their "warranty repair" parts but am not really happy. My other warranty has kicked in so won't be going back! Thank goodness!

What a fantastic experience with Jack Henry group was!
They where incredibly welcoming and at no point did we feel any pressure to buy. This made the desicion so much easier to go with them. Simon was incredibly knowledgeable, welcoming and honestly, couldn't have done more to make the process easier. Simon was in constant communication with both myself and my husband, and all deadlines were met. The car was delivered, absolutely spotless. Honestly, couldn't fault a thing! The gentleman who delivered the car, again was polite, and wanted to make sure I was happy, which of course I was, he is a credit to that company. If you are looking for exceptionaly great cars, with incredible customer service, the whole way through! JACK HENRY GROUP is the only choice!!!
I absolutly love my car!!!!

First time buyer with Jack Henry Group and I was pleasantly surprised by the whole experience.
Simon was so easy to deal with and the car was delivered on time and with a couple of problems, spotted by the workshop, fixed. Perfect comunication by all staff for a pleasant experience.

Very pleasant experience with Simon!

Despite it being very distant location, Simon provided me with all the necessary information about the Volvo I was buying and handled the business very smoothly, while offering a delicious cup of coffee.

Overall, it was positively surprising experience of buying my first vehicle.

Excellent service from Simon, top man. Made sure my journey from the start to the finish was smooth & communicated every step of the way.

I’ve just taken delivery today of my fourth car purchased from The Jack Henry group over the last six years. The BMW X 5 was delivered by a lovely guy called Glen very helpful and polite and arrived on time . The salesman I dealt with was Paul who was also very easy to deal with not pushy , answered all my questions and gave a fair part exchange price on our trade in vehicle , I can only say if you want a quality car at a good price this is the place to go , great to see traditional values , honesty and all round great customer service, well done , thanks to all at Jack Henry.

Dealt with Simon, really friendly & welcoming. Contactable through the process and was humorous & transparent.