Jack Henry Group Reviews 

Quality business that provides an outstanding service. Simon went above and beyond to help me get my car on a tight turnaround and made it an enjoyable experience from start to finish. Highly recommend Jack Henry Group :-)

I honestly couldnt of had a better experience! Me and my son were welcomed and made to feel so comfortable at Jack Henry. The buying experience was relaxed yet extremely professional. I purchased a used ford ranger wildtrak and it was exactly as advertised, nothing was kept hidden. My son and I were able to take it for a test drive and have a good look over it at our leisure and there was no pressure to buy. I did buy it and im so happy I did. Would 100% recommend this company to any friends and family that are looking to buy a car. Fantastic

My wife and I had an excellent experience at Jack Henry Group. I had spotted a lovely limited edition DS DS3 on Autotrader and when I called the dealership they were able to arrange a same-day viewing and test drive. The dealership is set in beautiful Kent countryside, which made the drive down there pleasant. We were met by Simon who had prepped the car we were interested in, and it was a real beauty. Simon left us to ourselves to inspect it and also offered us a test drive down the country lanes unaccompanied. It was such a nice unpressured experience. Having determined that the car was for us we sorted the paper work over coffee. The dealership sells luxury cars and it has a brand and reputation to maintain, which means even trade-ins at the lower end of the price range (like ours) are afforded the same level of care and attention as the luxury vehicles. The price for the car we bought with low mileage was also very competitive. We definitely recommend buying a car from Jack Henry Group and will consider them in the future when purchasing a new vehicle. Many thanks to Simon for such a pleasant car purchasing experience. We are very happy with our new car!

DO NOT PURCHASE ANY IN-HOUSE PROTECTION/COVER POLICIES, WHATEVER THEY MAY SAY.

I am writing to formally express my dissatisfaction with the aftersales protection products purchased from Jack Henry Group approximately two years ago.
At the time of purchasing our vehicle, we were sold several additional covers, including Tyre Cover and Paintwork Cover, at a total cost of nearly £1,700. These products were presented as valuable protection for our newly acquired vehicle. However, our subsequent experience has left us extremely disappointed with both the service and the practical value of these policies.
Last year we attempted to make a claim under the Tyre Cover. Following correspondence, we received an email in which we were effectively accused of criminal activity. We have retained this email and intend to refer the matter to the relevant Ombudsman in due course.
More recently, approximately four weeks before the Paintwork Cover was due to expire, we initiated a claim under that policy. Responses to our emails were delayed by two to three days and were only provided after we followed up by telephone. This pattern of delayed communication continued until the cover expired. We hold full records of all emails and telephone logs, which will also be submitted to the Ombudsman.
In summary, we consider the in-house protection products sold by Jack Henry Group to have been of little practical value and poorly administered. We regret having purchased them and would advise others to exercise considerable caution before buying similar products from this company.

Ivan Stokoe

Simon was very helpful and guided whole time and it was very smooth delivery to my house.My experience was excellent.
I really recommend those service 10 out of 10.

⚠️ BUYER BEWARE – Jack Henry Group

I would give ZERO stars if Trustpilot allowed it.

I paid a £500 holding deposit by bank transfer and finance was arranged through MotoNovo — apparently before I had even seen or inspected the vehicle.

When I eventually travelled to the dealership, I inspected and test drove the car and decided not to proceed.

Salesman Paul Smith told me that if I rejected the car, the finance would be cancelled and my £500 deposit would be returned.

What really stood out was the complete change in attitude.

When Paul thought he had the sale wrapped up, he couldn’t reply to my messages quickly enough. The moment he was told it was a no-sale, the attitude changed completely.

I was then told the owner had decided to keep my £500. I felt I was being pressured and bullied into simply accepting that my money was gone, despite what I had previously been told.

I refused to accept it and raised the matter with MotoNovo.

The outcome speaks for itself:

Jack Henry Group returned the finance money to MotoNovo, and MotoNovo refunded my £500 to me.

So I got my money back — but only after having to fight for it.

It leaves me wondering whether Jack Henry Group thought they had “had me over” and that I would simply give up and accept losing £500.

That is not how a reputable dealership should make a customer feel.

Processing finance before I had even viewed the vehicle, followed by refusing to return my deposit when I decided not to proceed, has completely destroyed my trust in this dealership.

My advice: BE VERY CAREFUL.

Know exactly what you are agreeing to before paying a deposit or allowing finance to be processed.

I got my £500 back. But I shouldn’t have had to fight to get my own money back in the first place.

I would never buy from Jack Henry Group again.

Great experience and lovely service felt welcomed by Simon, I highly recommend !!

Terrible experience.
I would seriously advise you to go somewhere else.
They tried to sell me a faulty vehicle.
Fruitless attempts of speaking with the owner / manager after taking my money.
These people are not genuine.

Avoid

Recently purchased a vehicle from Jack Henry group and dealt with Simon , who was courteous from initial meeting to collection , absolutely professional in every manner a pleasure do do business with, did have a very minor issue but Josh and Peter from the service department soon had that sported , a fantastic service. Will be using these again for next purchase.
Dave. Polegate.

Disappointing after-sales service. Purchased a van and discovered rust/paint damage after the first wash. Reported it immediately within warranty, but nothing was done to resolve it. It felt like my purchase wasn’t treated as a priority compared with the more expensive vehicles they sell.

A very smooth transaction, highly professional, a very high level of service. Simon Ward is excellent, invest with confidence.

Super fast service and easy to deal with. Car is beautiful. Dealt with Simon and he answered every question I had. Really good company. Thank you

I bought a BMW 3 Series Touring from Simon at Jack Henry Group. The whole process was simple and transparent with good communication throughout. They seem like a really professional company and the car has been exactly as described so far.

From my first point of contact with Simon ward at Jack Henry the whole process of buying our new car has been great. I can't fault them at all. He always replied within minutes, answered my endless questions. On viewing the car we didn't feel pressured to make the purchase , he left us to look around by ourselves. Which actually helped us to make the decision to purchase. No one likes a pushy salesman!! Inwas kept up to date with a delivery day, and through all communication he was great.
The gentleman that delivered the car was also just as nice. He was very polite and explained all what was in the handover pack.
When we look for another car Jack Henry will be our first to look. I've also recommended them to my son in law!!

Simon gave us a 5 star service and a really great car

Finally a dealership that knows how to present a car and add value with making the customer experience simple and easy. Simon was a pleasure to deal with and I would definitely use Jack Henry Cars again.

I purchased a vehicle on 26th November 2025. Along with the expensive platinum warranty for 2 years you are highly encouraged to buy....

Within 1 week I was driving the car back...1 hr journey. All wheels needed balancing, and a tyre completely replaced, along with a new electric window motor for rear drivers passenger. Yes, 1 hr drive in rain with window open on a motorway. Yay !!

The response...sorry Zowie you know used cars we can't know these things before you take the car....

All wheels needing to be rebalanced and a new tyre not being picked up before sale.....hmmmm.

Was the car fixed, yes.

Now its April 2026. Huge issue.

Red warning. Do not drive car, suspension fault detected.

The vehicle was leaking fluid from nearside rear. Fluid all over driveway. Underneath shows a pipe completely saturated.

Message sent to Jack Henry.

' yeah sorry Zowie you know these things happen with used cars, you have your platinum warranty. So youll have to use that. Get the car recovered....yes thats not covered by your warranty....then see what the garage says and hopefully youll be covered...'

Vehicle purchased Ranger Rover Sport Autobiography £33000 approx.

No. No warranty.

This is a Consumer Rights Act 2015 issue.

I have had various emails with Josh the operations manager. Who repeatedly tells me to use my warranty.

Citizens Advice and trading standards are now involved.

And Jack Henry are now 1 week into their 14 day notice period.

A vehicle purchased within 6 months under the Consumer Rights Act 2015 must be repaired or replaced by the seller. At no cost or inconvenience to the customer. They have 1 attempt at repair to a satisfactory standard. If not the customer is entitled to a full refund.

I have been told I have been passed to Joshs Manager.

I have not heard from him.

Note to new customers.....

If you buy a car be prepared to buy the warranty, because then they can sell defective cars with no financial comeback.

If you wish to ask me questions ill be happy to answer.

And once I have received a reply from Jack Henry and a resolution I will happily post it here.
Zowie Carr

I bought my latest car (BMW) from Jack Henry Group. Worked with Simon throughout and was able to arrange for my personal modifications to be added, my car part exchanged and the car collected all within a week! 100% 5 stars for this dealer and for Simon!

Great, professional service from Simon Ward

I have just collected my 2nd car purchased from Simon at Jack Henry Cars - once again a seamless transaction with the car fully detailed and ready to go.