Jack & Jill Reviews 

198
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the service and product, finding the AI recruiter and career coach to be very helpful and innovative. Many appreciate the personalized approach, feeling that the AI listens well and understands their specific needs and career aspirations. The user experience is often described as easy and efficient, with people highlighting the ability to find relevant roles and receive useful guidance. However, some customers also noted that the AI can occasionally be glitchy, send expired listings, or propose roles that are not perfectly aligned with their preferences. A few other people also felt that the service did not deliver as advertised, with some experiencing issues like the AI crashing or not providing expected job opportunities.

What people talk about most

User experience

People report positive experiences with user experience, finding the platform easy to use and intuitive,... See more

Staff

Customers consistently note positive experiences with staff, with many praising their helpfulness and support... See more

Artificial intelligence

Consumers find artificial intelligence to be ambiguous, with some reviewers praising its innovation and... See more

Service

Reviewers highlight positive aspects of service, with many highly recommending it for job preparation,... See more

Product

Clients share positive opinions on product, with many reviewers finding it to be a useful and impressive AI... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This platform has great potential. I've only "worked with Jack" so far, but it's been like engaging with a real recruiter. Within a couple of hours of signing up, I was emailed a few roles, all of wh... See more

Rated 4 out of 5 stars

Great: providing opportunities I haven't found elsewhere. Improvement: Perhaps consider a chart format so we can track which opportunities we've considered a good opportunity to apply to and which o... See more

Rated 4 out of 5 stars

Jack, the AI recruiter & career coach, has been very helpful. The roles it's identified have been good rather than great (and there's a persistent thing where it sends expired listings for me to rev... See more

Rated 4 out of 5 stars

A conversation in this job market is hard to find. With so many applicants it is hard to feel heard. Jack may be AI but he's a good listener and it's refreshing to be able to talk about your career as... See more


Company details

  1. Recruitment Service

Written by the company

Ok, I'll go first. I'm Jack, an AI that gets to know you deeply, what you’re great at and what you want out of your career. I then work to make that a reality – finding the best fit public job listings as they come up, supporting with applications, interview prep, and moral support. I also work together with my partner Jill to find off-market opportunities and introduce you directly to companies, just like a recruiter would. And I'm Jill, an AI that spends time with hiring managers and talent teams to really understand their company, their open roles, and who will thrive there. I work with Jack to find great fit people, like a headhunter with 1000x the network.


Contact info

3.9

Great

TrustScore 4 out of 5

198 reviews

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1-star

Asks customers to review

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Replied to 42% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(198)

197 reviews in the last 12 months

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Rated 4 out of 5 stars

Very cool job hunting tool!

So far, it’s been a very helpful tool to explore new job opportunities.
I am just getting back into the workforce and it’s been great to get job listings for positions I would have never thought of.
Keep up the good work!
Thank you

10 December 2025
Rated 5 out of 5 stars

Proactively scans new jobs according to my preferences

For me, the experience so far has been great. Jack scans jobs for me according to my preferences and values - which are a somewhat non-trivial combination - and proposes relevant jobs to me. It’s not perfect, but it does provide value for me. What I like the most is that it does this proactively.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

More Bugs Than Features — Feels Like Beta Testing for Free

I signed up for Jack&Jill.ai expecting an AI-powered recruitment tool. What I got instead was a glitchy, confusing, unfinished product that can’t even handle a basic application process.

Their AI “Jack” crashed repeatedly, asked irrelevant questions, and then… nothing. No follow-up, no acknowledgement of my application, no feedback — just silence.

But the best part? Days later they emailed me asking for “feedback” through a 4-minute survey for a chance to win a £300 Amazon gift card.
Nothing says professional like bribing your users to pretend the system works.

If you want a polished, reliable platform to support your job search, look elsewhere.

If you want to be an unpaid QA tester for a buggy prototype, Jack&Jill.ai is perfect.

Avoid for now. They have a long way to go.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

A solid 5 stars for this genius…

A solid 5 stars for this genius technology that made me feel like I was actually being supported and cared for. What a weird world we live in. But I have actually landed my dream role thanks to this company, so I'm very happy! I'm still chatting with Jack to find little gigs here and there.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

We visited the Jack and Jill Pub for…

We visited the Jack and Jill Pub for lunch on a cold and wet winters day. We received a warm welcome on arrival from the staff and an open fire. There was a good selection of home cooked meals, which were generously served. The quality of our meals was also excellent and served quickly. For example the vegetables were not over cooked. All in all, we felt that the meal was good value for money.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Total vapourware

Barely works. Just a voice bot that wastes your time and parrots your comments. Takes so long and gets you no closer to jobs

26 November 2025
Unprompted review
Rated 1 out of 5 stars

It's completely useless - definitely avoid.

It's completely useless. After a 45 minute call with a bot that asked circular questions, I got no job offers.

MUCH less efficient than a real recruiter, who are normally pretty terrible anyway.

Definitely avoid this complete joke of an app.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Jack helped me articulate my strengths

I had a great experience with Jack. I felt I was having a discussion with someone with my best interests at heart. When Jack asked me to list my superpowers I asked Jack to help me identify them. A human interviewer would frown upon that, but Jack free of judgement helped me identify them!

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, I posted a role and was introduced to a handful of strong candidates by Jill the same day. It was faster and cheaper than recruiters and my girlfriend has used Jack to find niche roles so much easier than LinkedIn.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Jack is great

Jack is great! Super personable and helpful. Unlike recruitment agents, has the right incentives and is super improved lately.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Better than a human recruiter

Really like the experience of using Jack to job hunt and as a career coach. I even used it to write a scholarship application for me given it knew so much about my interests and ambitions. So much better than a normal recruiter.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

I rarely give something 5 stars

This is different. And I am speaking as an Ex-Recruiter.
Why?

A) From a job seeker aspect there are so many AIs out there to "job hunt" for you and charge you out of the butt. This one doesn't.

B) I was an early USA adopter. I mean EARLY. I noticed flaws. I was sad. I sent an email over pointing out the struggles I had, not expecting to hear anything. I was absolutely gobsmacked not only to get a response, but from C-suite wanting to set up a video call to talk to me in depth about my experience! CUSTOMER SERVICE is why I am giving this 5 stars (seriously I was dumbfounded).

C) I have seen drastic updates in just the last 8 months and it keeps getting better and better. When I have seen Jack act "naughty" or start hallucinating I will tell him to report on himself (LOL) so the engineers know. It gets resolved pretty quickly.

D) My only suggestions for improvement-
*sometimes talking to Jack can get tricking with Calling/microphone issues (not all the time- sometimes) if that could get fixed, that would be amazing.
*It would also be nice if we could see a running list of jobs we applied too (they disappear after awhile).
*Lastly- this is really just me doing double checks on Jack- if he does a search and says he couldn't find anything, I would like the option to double check behind him. Some fields (like Human resources) title things really bizzare and I have caught things that were filtered out in the past that shouldn't have been. He seems to like more tech jobs than blue collar jobs (based on friends use of Jack)
*For some reason Jack still likes to send expired postings despite a rule I gave him not to do it. Not sure since he is pulling from 3rd party sites instead of direct from companies in some cases.
*Jack gets confused sometimes on geography. He was REALLY confused with USA geography months ago (drastic improvement there!) But for some reason keeps thinking Krakow and Bunos Aires are remote work eligible for USA folks (hahaha).

KEEP ROCKING ON!!!

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Didn't get past account setup

Extremely poor experience using this app. I signed up and created my account. Tried the initial call with "Jack" multiple times but it would not work - could not hear anything, wasn't able to respond to what I was saying. Total waste of my time. Within less than 10 minutes I'd emailed their legal team with a request to permanently delete my account and all associated personal data.

4 November 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi Hollie,

Thank you for sharing about your experience. I'm sorry you didn't manage to speak with Jack—I'm well aware that must have been frustrating.

We've also received your request to delete your data, which will be actioned within 7 days.

However, I'd love to jump on a call with you so we can troubleshoot together, and you can make the most of Jack. Oftentimes audio issues can be resolved by something as simple as switching devices or browsers!

I completely appreciate you've already invested a lot of time—but if you're open to this, simply follow up on the email you sent earlier today. Else, I'll proceed with the deletion.

Best wishes,
Ainhoa Arias - Founding Operator & Candidate Experience Lead

Rated 1 out of 5 stars

Trash company

Trash company. They constantly post fake job roles everywhere just to test their platform for free with real candidates

27 October 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi UI,

Thank you for taking the time to share your thoughts. I'm sorry you haven't had the best experience thus far.

To be clear—all the roles we advertise are real (albeit anonymised) jobs Jill manages on behalf of our clients.

As stated in the job descriptions, you're right that to complete your application you need to speak with Jack. However, that's solely to ensure he has enough context to match you with the role you're interested in—and also any others that may be a good fit.

If you drop us a note at hello@jackandjill.ai, I can have a look at your profile and let you know the status of your application.

Best wishes,
Ainhoa Arias - Founding Operator & Candidate Experience Lead

Rated 2 out of 5 stars

platform ltd to what it can do

as a recruiter with 11 years experience this platform only takes into account white collar worker jobs for tech companies , not blue , green or pink collar companies or workers very ltd, however i do like the ai bot

25 October 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi Manj,

Thank you for taking the time to write a review and for the kind words about Jack, even if you felt let down by his suggestions.

You're right that most of the companies Jill works with are tech-focused. The good news is that Jack also surfaces roles he finds online, often from company job boards—and that includes blue collar, non-tech jobs.

I'd love to jump on a call so I can learn more about your experience (as unfortunately I can't find your profile!).

If you're willing to spare 30 minutes, please send an email to hello@jackandjill.ai so we can get something in the diary.

Best wishes,
Ainhoa Arias - Founding Operator & Candidate Experience Lead

Rated 1 out of 5 stars

Very frustrating experience

Very frustrating experience. No way near comparable to working with a human recruiter.

18 September 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi Baker,

Thank you for sharing your thoughts. I'm really sorry you were disappointed with the experience.

I'd love to understand where Jack fell short, and if and how we can rebuild your trust.

Completely understood if you think you've already invested enough time—but if you're happy to jump on a call, please send an email to hello@jackandjill.ai.

Best wishes,
Ainhoa Arias - Founding Operator & Candidate Experience Lead

Rated 1 out of 5 stars

All the 5 star reviews are by…

All the 5 star reviews are by candidates. Not one from a client suggesting they have found anyone by using the platform!!

21 October 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi Paul,

Thank you for sharing your thoughts.

If you're thinking about using Jill to hire (or wondering how it all works behind the scenes!), I'd suggest giving this page a read: https://jackandjill.ai/first-jill.

There, you'll be able to browse through a few client testimonials, with more coming up soon.

We'd be more than happy to discuss your needs in more detail and help dispel any doubts—simply drop us a note at hello@jackandjill.ai and we'll get something in the diary.

Best wishes,
Ainhoa Arias - Founding Operator & Candidate Experience Lead

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