Jack & Jill Reviews 

198
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the service and product, finding the AI recruiter and career coach to be very helpful and innovative. Many appreciate the personalized approach, feeling that the AI listens well and understands their specific needs and career aspirations. The user experience is often described as easy and efficient, with people highlighting the ability to find relevant roles and receive useful guidance. However, some customers also noted that the AI can occasionally be glitchy, send expired listings, or propose roles that are not perfectly aligned with their preferences. A few other people also felt that the service did not deliver as advertised, with some experiencing issues like the AI crashing or not providing expected job opportunities.

What people talk about most

User experience

People report positive experiences with user experience, finding the platform easy to use and intuitive,... See more

Staff

Customers consistently note positive experiences with staff, with many praising their helpfulness and support... See more

Artificial intelligence

Consumers find artificial intelligence to be ambiguous, with some reviewers praising its innovation and... See more

Service

Reviewers highlight positive aspects of service, with many highly recommending it for job preparation,... See more

Product

Clients share positive opinions on product, with many reviewers finding it to be a useful and impressive AI... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This platform has great potential. I've only "worked with Jack" so far, but it's been like engaging with a real recruiter. Within a couple of hours of signing up, I was emailed a few roles, all of wh... See more

Rated 4 out of 5 stars

Great: providing opportunities I haven't found elsewhere. Improvement: Perhaps consider a chart format so we can track which opportunities we've considered a good opportunity to apply to and which o... See more

Rated 4 out of 5 stars

Jack, the AI recruiter & career coach, has been very helpful. The roles it's identified have been good rather than great (and there's a persistent thing where it sends expired listings for me to rev... See more

Rated 4 out of 5 stars

A conversation in this job market is hard to find. With so many applicants it is hard to feel heard. Jack may be AI but he's a good listener and it's refreshing to be able to talk about your career as... See more


Company details

  1. Recruitment Service

Written by the company

Ok, I'll go first. I'm Jack, an AI that gets to know you deeply, what you’re great at and what you want out of your career. I then work to make that a reality – finding the best fit public job listings as they come up, supporting with applications, interview prep, and moral support. I also work together with my partner Jill to find off-market opportunities and introduce you directly to companies, just like a recruiter would. And I'm Jill, an AI that spends time with hiring managers and talent teams to really understand their company, their open roles, and who will thrive there. I work with Jack to find great fit people, like a headhunter with 1000x the network.


Contact info

3.9

Great

TrustScore 4 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(198)

197 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The site still feels flimsy and the…

The site still feels flimsy and the quality of the results has degraded lately in my opinion. Finally, if I'm to judge the tool by the results it has provided me (especially given the time invested), I still haven't found a new job and I don't feel like Jack and Jill brought me much closer to the goal.

10 December 2025
Rated 3 out of 5 stars

A great concept...

A great concept.... matching my skills and experiences directly with job opportunities....

Have had some success, but still getting some random results such as roles in other countries?

10 December 2025
Rated 1 out of 5 stars

Encouraging but still no shortlisting

Jack is intuitive but still no interview from suggestions. I like his encouragement, the way he motivates, and how he brings the silver lining to my situation but still no shortlisting from almost 30 job applications.

21 November 2025
Rated 5 out of 5 stars

Jack & Jil is impressive

Jack & Jil is impressive. The conversation is natural, quick, and surprisingly human. What stood out to me most is how well it adapts to your CV and the questions it asks to understand the things you actually enjoy doing. It picks up the right keywords, understands your strengths, and gives spot-on recommendations. It’s a really powerful tool that delivers real value, right in your inbox.

9 December 2025
Rated 4 out of 5 stars

Great

Great: providing opportunities I haven't found elsewhere.
Improvement: Perhaps consider a chart format so we can track which opportunities we've considered a good opportunity to apply to and which ones we've passed on. Sort of an at a glance table would be super helpful for a job seeker. Thanks for all that you do!

9 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look