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Rated 1 out of 5 stars

I am extremely disappointed with iZotope. I’ve spent a significant amount of money on their plugins, yet they crash, throw pointer errors, and fail to work in my DAW. I’ve followed every recommendatio... See more

Rated 1 out of 5 stars

Horrendous customer service. Absolutely abysmal. Their answer to my request is to pass my emails around to every CSR available at least once instead of just granting the refund they are obliged to giv... See more

Rated 2 out of 5 stars

Purchased an iZotope Essentials Bundle on sale through Plugin Boutique (PB is a GREAT company - and responsive). Install glitchy but got it done. Also hadn't seen so many ghost Command Prompt windows... See more

Rated 1 out of 5 stars

Extremely clunky and buggy software, very little in the way of flexibility, and the AI is a huge disappointment. Many features do not work as described. Sounds honestly pretty bad too, things gets wa... See more

Company details

  1. Software Company
  2. Software Vendor

Information provided by various external sources

iZotope, Inc. is an audio technology company based in Cambridge, Massachusetts, United States.


Contact info

  • Hampshire Street 60, 02139, Cambridge, Germany

  • izotope.com

1.7

Bad

TrustScore 1.5 out of 5

66 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Customer Service has been terrible

This is the second instance that Izotope has given me terrible customer service. I am trying to have them deactivate my license for Excaliber because I don't have that computer anymore. It fried in a lightning strike and I cannot get into it to transfer my license to a new machine. It is odd that I only am allowed one authorization for this software. All of my other software allows for multiple authorizations, so no problem there. I contacted customer service 3 times in the last 7 days and I have got no response AT ALL. I have well over $1500.00 dollars worth of their hardware and software and I really wanted to use Excaliber on a time-sensitive project. If this was the first time I have had this kind of problem with them responding in a prompt manner I would be more forgiving. They do have great products, but the competition has caught up with them in the last several years so I have decided to never purchase anything from then again, and I am telling everyone I know and work with what has happened. I don't even care anymore if they reset my single allowed authorization, the damage was done. For those who say they have had a great experience with Izotope, I am truly happy for you. I think consumers should also know about the not-so-good experiences as well. When I spend hundreds of dollars on a plug-in, I expect it to have excellent and prompt customer service with it. They don't have the market cornered like they used to so walking away from their product line causes no pain at all. I am making sure that people that are considering purchasing Izotope products know about my experience. When spending that much money, they SHOULD know. They have played with my livelihood and money for the last time.

9 November 2020
Unprompted review
Rated 5 out of 5 stars

Cant recommend them highly enough!

Their customer service and quality products are second to none. Cant recommend them highly enough.

I had some difficult troubles with the new MacBook update and all my mixes were scrambled due to the plugins no longer being kept up to date. I had similar issues with all my Waves plugins and they just left me high and dry and I had to abandon all the plugins I bought through them. Izotope was a very different Storie. Again..
Cant recommend them highly enough!

25 February 2020
Unprompted review
Rated 5 out of 5 stars

Spire Studio: I’m completely impressed with it. ⠀

First of all, #izotopespire #spirestudio from @izotopeinc is A M A Z I N G !🔝 ⠀

And second, my next post will be recording "something"... i don´t have a good video to upload right now 😅⠀

This thing literally records pro sounding audio right into your phone so you can make music anywhere. ⠀

It’s perfect for getting down song ideas as they pop up and then sharing with your producers, bandmates or friends. The Spire Studio is portable and flexible to fit most any need or recording scenario. ⠀ ⠀
It may be the most innovative tool I’ve used in my home recording studio and it’s the closest thing you can get to having an assistant engineer in the studio without actually hiring one or spending thousands on expert-level software solutions. ⠀

Selecting recording effects is just as easy as applying an Instagram filter, you simply adjust a slider to get the sound you want and confirm. ⠀

You can share your mixes, tracks, or projects over instant message, email, or even AirDrop. It’s fast and easy. In fact, everything about the Spire Studio’s hardware and app is drop-dead simple. ⠀

I’m completely impressed with it. ⠀
I absolutely love this thing. ⠀

Much love to #IZOTOPE for sending me one. Would highly recommend Spire Studio. ⠀

it’s gonna be key writing and composing my next album 🤎⠀


La interfaz de audio móvil "Spire" de iZotope es una solución todo en uno para todos los que quieren crear grabaciones profesionales sobre la marcha, en el jardín, en el sofá, entre amigos - o dondequiera que la creatividad te atraiga. ⠀

Fenomenal cuando trabajas con otros #musicos o productores, ya que puedes compartir tus ideas en cualquier momento a través de la app, ya sea como correo electrónico, vía rrss, etc , como una exportación de audio o como un proyecto completo.⠀









10 February 2020
Unprompted review
Rated 5 out of 5 stars

Amazing support

I had a problem with Catalina, and the support division just cut straight through it. I'm an experienced developer for the Mac platform and so I expected that it wasn't possible to fix my problem, but they just went straight to it and fixed it. In just under a day I had my plugins up and running again.

I also use their mastering tools extensively on everything I do musically, and they're outstanding.

7 January 2020
Unprompted review

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