iWofly Reviews 165

TrustScore 3.5 out of 5

3.4

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Rated 3 out of 5 stars

Hi, I tried to contact the customer service via email, since I need to amend the passenger's information, but I received no reply. I also tried calling the international numbers provided, but in vain.... See more

Rated 5 out of 5 stars

I have completely messed up my booking, my fault. But Sky-tours support team has been helpful beyond anything I have expected with fast replies and by correcting everything in the system so we can hav... See more

Company replied

Rated 5 out of 5 stars

I almost got a heartattack, because I saw all these negative reviews AFTER I paid for my tickets. BUT since my tickets are actually issued in like 15 mins, I feel I have to write this review down cus... See more

Company replied

Rated 4 out of 5 stars

Reviews all mentioned that its a scam. Despite their lack of promptness, dont worry too much. Spend more time worrying about your holiday itinerary. To put your worries at ease, you may want to go to... See more

Company details

  1. Travel Agency

Written by the company

HELLO! We are iWofly, an online flight booking site for travel enthusiasts, value seekers and destination hunters! With a team full of professional, playful and passionate practitioners, we are constantly perfecting our technologies and methods to make your online booking experience easier and faster. No matter your next destination is under the Arctic Sky or above the Tasman Sea, we are thrilled to be the portal to your extraordinary journeys! ✈️


Contact info

3.4

Average

TrustScore 3.5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 20% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Cheapest Rates, Good Booking Experience !

Booked two different flights earlier today, Delhi to Jammu and Bhopal to Delhi. Liked the portals booking interface which is not at all cluttered and is very simple & fast. In the first instance received email for both the bookings separately with status as 'Ticketing'. But within 15 minutes received another two emails with status 'Confirmed' and PNR & Ticket numbers. I verified it with respective airlines websites and ticket provided are legitimate. Though I could not find the bookings with provided PNR number, but the provided Ticket numbers worked.

12 March 2020
Unprompted review
Rated 1 out of 5 stars

Many question marks on this booking experiencd

Unfortunately we also booked via iwofly and the price while booking seemed reasonable. Our flight was from Kota Kinabalu (Malaysia) to Singapore and was supposed to cost 70usd for 2 persons one-way. After booking we had been charged with almost 90usd, no idea why. As the other comments already pointed out, there is no confirmation or ticket which you receive. So we just checked in on the homepage of the airline. During the whole ticket process we had no chance to add any luggage, neither to figure out if there is any luggage included. As iwofly gives ticketclasses different names (we had the light option which is not existing in the airline we took) we wasn't able to find it out.
At the airport we had to pay extra 80usd for 10kg of luggage! We have been travelling with many agencies already but we never experienced such a thing! We hope there is an explanation for this and would appreciate a answer from the company.

11 March 2020
Unprompted review
iWofly logo

Reply from iWofly

Hi there, I am sorry to hear that you had such an issue and a bad experience with us. We would like to investigate on your case, and therefore, could you please kindly provide your booking number (WF number) to me so that I can take a closer look of your booking? Thanks in advance!

Rated 1 out of 5 stars

What is even happening?

What is even happening?
I booked and made a payment for a Delhi to Bangalore flight. There's no confirmation, nothing. My card got charged and their customer care is not replying.
My flight is supposed to be scheduled in a few days and I will undoubtedly take them to court for deficiency of service if my ticket does not come through.
Stay away from booking with them.

1 March 2020
Unprompted review
Rated 1 out of 5 stars

Waiting for confirmation of my flight…

Waiting for confirmation of my flight that Will be in 5 days ...NOTHING ...How dare they treat clients like this

24 February 2020
Unprompted review
iWofly logo

Reply from iWofly

Hi Bella,

Thank you for your feedback, and it is an unfortunate that you haven't received any confirmation. Normally, you would have your confirmation with the order number in 48 hours, thus it is indeed a strange case. Just now, I have double checked our system, but unfortunately there is no record on your booking under your name and email address provided via our online chat. I have forwarded your case to our after sales team and marked it urgent, one of our customer representatives should reach you shortly. They may need more information from you in order to find your order. In addition, if you have been charged, please kindly take a screenshot or download the transaction as a proof.

Again, we are very sorry for this inconvenience. Please let me know if you have any further questions or feedbacks. If your issue is solved eventually, please kindly consider to review our service again. Your opinion is very important to us!

Best wishes,
David

Rated 1 out of 5 stars

have booked flight ticket from cheap…

have booked flight ticket from cheap flights via iwofly from Delhi to Mumbai
I have made the payment of 2478 . So once the payment is received by them the status of my booking was under ticketing
Now the status is showing cancelled and customer care is not replying to any message
Kindly speak to Iwofly company and refund me my money back

21 February 2020
Unprompted review
Rated 4 out of 5 stars

IWOFLY charge your credit card multiple…

After getting response from the company they fixed the issue so I change my previous rating to a good one!!

Thank you

18 February 2020
Unprompted review
iWofly logo

Reply from iWofly

Hi Jonas,

I am sad to hear that you've been charged more than once and appreciated your feedback. We have reviewed your case and found the reason why you were charged multiple times. According to our previous conversations via email, you have booked the same flight twice, therefore, our system charged you twice automatically. However, in a later review, our system identified your booking contains only one flight under one name but may mistakenly booked twice, therefore, a confirmation request has been sent to our ticketing team, but due to the enormous amount of orders we are dealing with during this coronavirus period, we are regret that your case hasn't been reviewed. Just now, I have consulted with our ticketing team, and you are indeed been charged twice by mistake. Our apology! In few hours, you will receive an email indicating your refund, please keep an eye on your mailbox.

Again, sorry for the inconvenience! If you are satisfied with this solution, please kindly consider to re-review our website as we are actually not a scam. Wish you a nice day!

Best regards,
Agatha

Rated 1 out of 5 stars

Worst experience ever with this…

Worst experience ever with this company. I booked a flight for a month after date and realized in 3 hours of booking that the baggage allowance is really less. I requested to cancel my ticket, the online email/chat service is total useless and inefficient, they respond to you after one/two day. one of their customer service representator told me that i'm eligible to cancel my flight as I requested for cancellation in between 24 hour but I will get $10 charge, first every flight company have 24 hour cancellation policy in which if you cancel they don't charge it specially for a flight that is advanced booked. anyway i told him that i'm okay to pay $10 but cancel my flight, next day I get a response that i'm not eligible for cancellation. as the cancellation charge higher than the ticket price., which is nonsense. What kind of service you wish to provide to your customers?

7 February 2020
Unprompted review
Rated 1 out of 5 stars

Loose Your $$$ and Have To Buy Another Ticket. No Support.

Purchased plane ticket. CC was charged but NO TICKET.

It kept processing. It has been 5 hours now.

There support chat says they are online but nobody answers. I need to get a ticket to catch another flight if tommorrow they say sorry no more tickets then what do I do.

If it does go through and I buy one somewhere else because I have no choice then what?? Im screwed again.

3 February 2020
Unprompted review
Rated 5 out of 5 stars

Cheapest price

Cheapest price! Safe booking!

24 January 2020
Unprompted review
iWofly logo

Reply from iWofly

Hi Daniel,

Thanks a lot for your positive review! We are so pleased that you enjoyed the booking. Wish you a pleasant trip! Don't forget to share your travel experience by #iwofly on Instagram!

Best wishes,
Agatha

Rated 5 out of 5 stars

excellent service

Good price, excellent service

27 December 2019
Unprompted review
iWofly logo

Reply from iWofly

Hi Ziegler,

Thank you very much for a good review on our air products and services. We hope to see you again here at iWofly!

Greetings from iWofly,
Lily

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