iWofly Reviews 165

My ticket has been cancel but the money already deduct from my account bank. Can anyone help me what to do ?

Iwofly is a bad 👎 company they just cancelled my ticket without any reason. The plan is there but I can't go because of them I don't have ticket. Don't book with this theif company.

My flight of Air India get cancelled by government due to Covid restrictions. Airline started refunding the money but iWofly refuses to refund money. I have also booked 3 other tickets for same flight from Yatra ticket service and they have already refunded the money.
iWofly is a full scam.
Never never ever fall for it

Is there a 0 rating? My flight for April 2020 got cancelled as early as March due to govt travel restrictions. I processed the refund immediately and was told that it usually takes 3 months. I followed up every week until today and still NO RESOLUTION. I followed up with the airline myself and they said that it is up to the travel agent to take action. It has been 10 MONTHS and i have not received the travel fund they promised!!!

This is a further follow up to an earlier review I made of iWofly / Debodia International.

It has been over 6 months since they made an error on my flight booking. Their customer service team admitted their mistake and even stated they would refund my costs. Since then and as per other reviewers they have given me the runaround with no updates unless I chase them. Ive even contacted the airline directly who have said the agent has not been in touch regarding my booking.
Nothing but a useless bunch of scammers, I'm going to follow up with IATA to at least report the awful service they provide (although not sure they are even registered with IATA). Likewise with the Kayak looking engine where I found their offer
Please do not give them your hard earned cash!

I have a thread with them of over 50 e-mails with NO RESOLUTION until now. They GASLIGHT you and LIE. They provide conflicting information, they will take back what they previously told you. Even if your airline allows refunds, they won't allow the same. They will LIE, CHEAT, AND STEAL your hard earned money. This is the WORST business I have ever had the displeasure of encountering. STAY AWAY!!!

Airline website clearly states cash refund without penalties is an option

1. Refund your ticket without penalties.
If your flight is not affected by cancellations or travel ban (from July 1, 2020 onwards), you can make voluntary changes to your flight following the new No-Worry Flight Fare Brand. This applies for tickets issued until September 15, 2020.

2 Refund 24 hours before the original flight to avoid no show fee.

After over 15 back and forth of emails, this is their latest response.

Service service @ iwofly. com
Attachments
Fri, Jul 17, 1:19 PM (2 days ago)
to me, iWofly

Dear passenger,

This order is issued by the travel agency, so everything is subject to the airline policy received by the travel agency.
It is now shown that Philippine Airlines can only refund the voucher. If you do not accept it, please contact Philippine Airlines first.
If the airline company confirms that you can get a full refund, please send relevant documents.

Best regards,
Lauren
Travel Consultant
Email: service @ iwofly. com

Beijing | Chengdu | Hong Kong | Madrid

SCAM!!! NEVER BOOK WITH THIS AGENCY AGAIN! SINCE THEY ARE A SCAM I WILL NEVER SETTLE FOR A VOUCHER WITH THEM.

I used Iwofly via Kayak.com to buy my ticket from Bangkok to Paris in March. Because of Covid-19 Kuwait Airways suspended all operation and promised refunds to those who had tickets. I reached out for Iwofly as an agent and was shocked that customer support was unaware of situation and that they communicated in a very poor English. However, after few back and forth emails they confirmed that refund request have sent. I emailed to chase this after a month and when two passed finally they confirmed that refund was successful. After 2 weeks since that confirmation I've got my money back to my account today. So this agent is not a scam, they are just Hong Kong small business with messy customer support. Be patient and carry on chasing them with polite emails and once they get refund from the airline they most likely to refund you.

I am facing same problem as other with IWofly. I bought a ticket from KUL to KTM, flight on 21/3/20. Flight was cancelled as I arrived at airport. Called the customer service number in Hongkong but was diverted to voicemail. Sending email and after few days they replied the flight was ON, just that I don't get to the plane. What An Idiot Company ! I forwarded the notice from airline's website mentioned flight was cancelled due to Covid. Later they telling the same story where airline still not refund to them and all the stupid reason. Keep chasing, then they said I didn't gave instructions for the refund, again stupid reasons. After that I purposely sent an email for the refund request again but no more replied after I've follow up for the refund since mid of last month. AUTHORIZED DEPARTMENT PLEASE TAKE NECESSARY ACTION AGAINST THIS KIND OF CHEATING COMPANY.

I wish there is an option for rating 0 star.

I purchased two airline tickets from iwofly, and later I made a request for full refund due to COVID-19, the flight was cancelled by the airlines as well later.

After more than 60 days, I did not receive the refund. They said they have not yet received the refund from the airlines. I contacted the airlines, and they provided evidence that full refund was completed a couple of weeks ago.

I forwarded iWofly the evidence and requested them to deposit the full amount as soon as possible, but they still maintain that they have not yet received the refund from the airlines. There is no progress so far. Cassie Cheng is one the travel consultants I dealt with.

I was never successful to call their customer support phone, once connected I got the announcement the line is busy, please call back later, and they do not always reply to your email, their online chat is not one-on-one.

In addition to posting your review here, you can make your complaints to both Hongkong and Chinese Government agencies. The following are the links to make complaints:

A. Hong Kong Consumer Council
Debodia International Limited/獅貝國際有限公司 is the company name they registered in Hong Kong:

consumer.org.hk

phone: 2929 2222 (Hong Kong)

B. Their Head Quarter is in Beijing China and the company name is 北京悦途航空服务有限公司

You can make a complaint in the following ways:
1. Phone call: Government agency in Beijing, China 7x24
phone: 86-10-12345, (most effective way)
This line is pretty good in handling issues like this, they will record your complaint and get back to you within 7 business days. Chinese government requires all airlines and booking agent make full ticket refund because of COVID-19 Pandemic.

2. Online

12315.cn

This is a registered company engaging in fraudulent businesses, and eating customers' money, therefore companies like this needs to be reported and taken down.They have operations in Beijing, Chengdu, Hongkong and Madrid.

To summarize, avoid iWofly at all cost, spread the words, post your reviews in social media and tripadvisor and make complaints to Chinese government authorities in Beijing and Hong Kong.

My flight from KUL to KATH (1 APRIL 2020) has been canceled due to covid-19 lock down.

As I check from airline website, they stated:
**NOTE: Agent can process refund through GDS.**

And what iwofly replay me is:

Dear Passenger,
I am checking with the airline company about your situation. Please come back tomorrow for the result. Thank you.

Best regards,

Cassie.Cheng
Travel Consultant

Just wanted to say, what kind of excuses is this? Aren't you an agent? We pay for your service, you should solve this for us.

IWOFLY IS A TRUE & LEGIT SCAMMER COMPANY!!
PLEASE AVOID AT ALL COST.

IWOFLY IS SCAMMER!!

Iwofly is garbage. Wont return money for cancelled covid 19 flights. Losers!!!!!

I BOOKED FLIGHT TICKET FROM IWOFLY FROM IST-DME RETURN TRIP NON REFUNDABLE WITH ATLAS GLOBAL. AS YOU AWARE THAT THIS AIRLINES WAS BANKRUPT AND IWOFLY AS TRAVEL AGENT MUST REFUND ALL MY MONEY IN ACCORDANCE TO REGULATION. ITS BEEN OVER 4 MONTHS AND I HAVENT RECEIVED MY MONEY. THEY ALWAYS REPLIED MY EMAIL THAT YOUR REFUND WILL BE RECEIVED WITHIN 15 WORKING DAYS AND THE FACT THAT IVE BEEN WAITING FOR MORE THAN 4 MONTHS.

THIS IS REALLY DISSAPOINTED I WOULD NEVER BOOK AGAIN WITH IWOFLY AND I WILL ESCALATE THIS MATTER TO HIGHER LEVEL.

BEWARE! THIS PROVIDER IS A SCAMMER. I have asked multiple times to reschedule my flight (because they said I can't cancel). They said they rescheduled it but NEVER GAVE ME AN E-TICKET. After MORE threads/complaints, they said THEY DID NOT HAVE A RECORD of rescheduling and proceeds to tell me they CANNOT give me a ticket because the flight has passed.

IWOFLY STOLE MY MONEY. PROVIDED ZERO ASSISTANCE. NEVER USE THEM.

I'm waiting for my refund from past two months and it has nothing to do with Covid 19 situation. My flight was rescheduled and iWofly asked me to go with the refund, yet I didn't receive any refund till date. Worst experience. I'm willing to escalate this further.

My flight from Dubai to Beirut on 20th march was cancelled by MEA.
i bought this ticket by iwofly.com and immediately sended them e-mail with refund request.
but i hadn't received any answer. i sended it again - and the same.
i sended it today again and they answered me that I MISSED MY FLIGHT and now they can't to refund it.
i wrote them a lot of emails about situation that i HAVEN'T MISSED it, that it was CANCELLED by middle east airlines, but they still go on to fcuk my brains...
(they just offered me to refund the fee which is just 30% of full cost).
so... what should i do in this situation?

My sister booked a Manila to Osaka flight with them but wont give us a refund in lieu of the banning of air, water and land entry to and from Manila and the corona virus state in Japan. They dont have a proper policy for refund on corona virus affected countries. It is clear that flights are not allow to and from Manila but still they wont refund my sister's money.

Poor customer service. Won’t even respond email or chat. Cheap price comes with cheap customer service. We will never book again and waste money with iwofly!

very bad customer service
Online chat in the Time not is ONLINE
Mail come back can not deliver

IWOFLY IS THE WORST booking agency ever! Impolite customer service, NON-REFUNDABLE AND NON-CHANGABLE SCHEDULE POLICY! Dont waste your money.