This company is now called SCOTISH WIDOWS Share dealings. Help via chat is great. since name change there seems to be communication issues when requesting ISA transfers. before name change did not h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been with iWeb for many years, not sure how long. I originally moved to them based on cost, as I have very demands, no complicated transactions and no advice. I've always found them straight fo... See more
Company replied
I've used iWeb for years and everything has worked well. I am currently not very active in dealing and it's great that there are no regular account payments. I recently had a query on a transfer in f... See more
Company replied
I opened a Stocks & Shares ISA account with iWeb recently. It works well and the £5 dealing charge per transaction is reasonable. Chat service is very good and were able to answer all my queries regar... See more
Company replied
Company details
Written by the company
IWeb provides a simple way to trade shares online. We pride ourselves on providing a no-nonsense, easy to use platform with a low-cost, straightforward charges. IWeb is part of Lloyds Banking Group.
Contact info
United Kingdom
- iweb-sharedealing.co.uk
4.3
Excellent
746 reviews
Replied to 83% of negative reviews
Typically replies within 48 hours
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Very responsive chat.
Very responsive chat.
Great dealing rates and charges.
Good service.
2 June 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Andrew, we really appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
Great customer service as usual……
Great customer service as usual… straightforward and clear.
Emily-Rose responded quickly and politely to my question :)
30 May 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a great review Jon, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
Grammar Error. Shoddy proof reading.
Guys,
Who does your proof reading?
On your mobile app homepage it says
"No account fee and just £5 online trading commission. Less fees, more investing."
Major grammar error there. Doesn't reflect well on such a large organisation
Update, I have just recieved a reply which mentions the rigorous approval process all content on the website goes through...and yet the grammar error remains. I would be happy to communicate directly with your 'copy' team if any help is needed.
24 May 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review John, we appreciate your feedback.
We understand the importance of clear and accurate written communication. Every piece of wording on our website undergoes a thorough review and approval process to ensure it meets our high standards for readability and accessibility.
If you have any questions or would like to discuss this wording further, please don't hesitate to contact us via our Contact Us Form (https://www.iweb-sharedealing.co.uk/help-and-guidance/contact-us-form.html), WebChat or via Telephone.
Kind Regards,
Liz H
Asked when my funds would be arriving…
Asked when my funds would be arriving following a tender offer and got an answer in seconds
23 May 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Andrew, we appreciate the positive feedback and I'm pleased to hear that you got a speedy reponse to your query about a tender offer.
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
good quick online chat help
Imad very helpful on webchat with query about timelines for trade sale cash to become available in my account.
22 May 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Martin, I’m pleased to hear that Imad was able to assist with your query, I’ll be sure to pass them your great feedback!
Please feel free to contact us if you have any further queries
Kind Regards,
Steven
Transfer from Jarvis
Wonderful easy transfer for existing broker (jarvis)
Great website and customer service up to now!
19 May 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Mr Stevenson, we appreciate your feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
One of the best.
I've been with iWeb for many years and have always experienced faultless service. The online chat helpdesk, although only available during office hours, is always prompt and efficient. The charge structure is very competitive and the only negative is that they don't pay interest on cash held in account.
12 May 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for taking the time to leave such a positive review. We really appreciate it.
Please don't hesitate to contact us in the future with any other questions.
Kind Regards
Rachel
Tradeplan options have become limited…
Tradeplan options have become limited with stop loss no longer available. Not sure if this is due to a change in law or regulations but ill be looking elsewhere to see if theres a better service
8 May 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you so much for your review Mark, we appreciate the feedback.
I’ve doubled checked with our dealing team and they’ve assured me that we do still offer Stop-Loss TradePlans.
If you’ve experienced any issues with a particular stock and setting up a Stop-Loss, please don’t hesitate to get in touch with us, and our contact centre can look into it further.
Kind Regards,
Steven
Nicely explained the situation.
8 May 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Colin, we really appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
It was reponded to and actioned very quickly
Quick response and understanding that I needed them to vote on resolutions.
5 May 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Ian, we really appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
Like the web site
Like the web site. It's nice and fast. 10 minutes is too short to do research, answer the phone and then input a trade. 30 minutes would be more reasonable.
26 April 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Tim, we appreciate your feedback.
Please feel free to contact us if you have any further queries’
Kind Regards,
Steven
No mobile app
No mobile app
Poor experience of investing in finding info and news.
No good reason to be a customer with them.
Stayed for few years but moved to a different provider for my ISA's
25 April 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Sateesh, we appreciate your feedback.
I’m sorry to hear that you are dissatisfied with our research centre, and there being a lack of an App. We hope to have an app released in the second half of the year.
Kind Regards,
Steven
Let down by no facility to download transaction data
The service works adequately but unlike other platforms it has now facility to download account trading data so it can be analysed in more detail. They do at least have a contact phone number.
24 April 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review, Andrew. I'm sorry to read that you're unable to access all the information you require online but I'm glad we provide this easily over the phone for you.
I've passed this feedback on to our propositions team to consider as part of any future developments.
Please don't hesitate to contact us in the future with any other questions.
Kind Regards
Charlotte R
Problem accessing new account
Problem accessing new account. Contacted chat function on website. Problem resolved quickly. Great service.
24 April 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving such a positive review, Richard. We really appreciate it. I'm glad we were able to help.
Please don't hesitate to contact us in the future with any other questions.
Kind Regards
Charlotte R
An anachronism?
Despite feedback to my last criticism of iWEB, the repayment of funds remains too slow - still taking days. My alternate accounts, IG Index & Trading 212, offer fast payments out - usually same day if not immediate - no commission on trading (iWEB £5 per trade!) AND excellent interest rates on cash balances held in accounts (circa 4.5% currently). iWEB is starting to feel more and more like an expensive anachronism.
24 April 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review John. I'm sorry to read you're not happy with the timescales to withdraw money from your account.
As previously mentioned, we do offer a CHAPs service which means you can receive your money on the settlement date - you just need to contact us to arrange this.
I'll take your feedback on board though, along with your feedback on our charges and position on interest and we'll consider this as part of anh future developments.
Kind Regards
Charlotte R
Excellent service from online chat
Excellent service from online chat. I find the whole Iweb service very good
23 April 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Miles, we really appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
bereavement query
HAd a bereavement query - onlnie help quick and responsive - with a real human who easily understood what was needed thank you
22 April 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Martin, we appreciate the positive feedback.
I am glad that we were able to help quickly with your query at this difficult time.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
Quick and useful answer to question.
15 April 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Laurence, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Simon T
I dont find that the buying/selling…
I dont find that the buying/selling orders are completed as fast as I would like.
14 April 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Jonathan, we appreciate the feedback.
We always aim to execute trades as quickly as possible for you, sometimes market volatility can have an impact on this process. Also, for the trade to complete it needs to settle it in the market and the time taken to do that depends on the asset type.
If you have any more feedback or any queries please don't hesitate to contact us.
Kind Regards,
Simon T
Customer Service
There has been some delay to my ISA transfer, but I've had very prompt and helpful customer service to deal with it, which is ultimately far more important for me. My experience with iWeb so far has been a positive one.
10 April 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Oliver, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
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