The clothes received have no resemblance to the clothes ordered.....terrible quality and poorly made! Website gives confidence in a returns procedure but it doesn't result in a good experience. Expen... See more
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Review summary
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Reviews shaping this summary
If I could give zero stars I would. The items look NOTHING as advertised. Different fabric, different style, different buttons…. Complete mis- selling at its finest. Any positive reviews here mus... See more
Company replied
They made me write a 5-star review so I’d (finally) get a partial refund for a product that didn’t fit. Avoid this brand like the plague, returns costs you £30+ the entire thing is not worth th... See more
Company replied
I ordered Christmas presents from this company in early December. They hadn’t arrived by the expected date and I spent ages emailing trying to get a straight answer. They didn’t arrive in time for Chr... See more
2.6
Poor
516 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 18% of negative reviews
Typically replies within 24 hours
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A dreadful company
A dreadful company, item bought was of poor quality, asked if I could send it back, but was told it would cost between £20-£30 as it went back to Asia! They offered a full refund voucher, and said I could keep the top, when I later looked at reviews and saw the problem they were having I asked for a full money refund, they came back with offer of 30% but I pointed out that others had received 50%, they agreed to this, but only if I gave them a 5 star review on this site, I had to do this in order to get my 50% refund, I call this blackmail. I will never order from them again!
22 October 2025
Unprompted review
Conned
Bought two items and wanted to return one only to find it was £26.00 to return to an Asian address, Ivy Luna offered a 10% refund and after lots emails agreed on a 50% refund! Don’t waste your money
6 November 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Rooney,
We’re truly sorry to hear about your experience — that’s never the feeling we want to leave you with. We completely understand your frustration, and we appreciate you taking the time to share this with us.
To make things right, we’ve just sent you an email with a personal compensation offer. Please feel free to reply there so we can support you further and ensure everything is resolved to your satisfaction.
Kind regards,
Team Ivy Luna
Cardigan
I have bought a couple of items from this company and have been very pleased. Bought a lovely cardigan recently. Lovely material and colour but unfortunately it was too small The company have been excellent and is offering me an exchange.
12 November 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Henderson,
Thank you so much for your kind review! We’re glad we could assist with your exchange — your satisfaction means a lot to our team.
Kind regards,
Team Ivy Luna
Truly horrific
Truly horrific, avoid at all costs. The dress advertised looked so nice but nothing like the rag I received. The returns process is a nightmare. I am still waiting for my refund after 8 weeks and just get Jennifer telling me they are looking into it! Not holding out any hope. Total scam
11 November 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Midgley,
Thank you for sharing your experience — we’re truly sorry to hear how disappointed you’ve felt. Your trust means so much to us, and we never want anyone to feel this way when shopping with Ivy Luna.
We’ve just reached out to you directly with an update regarding your refund. Please rest assured that everything is being taken care of — you will receive your full refund, and there is no need to worry. We appreciate your patience and are committed to making this right for you.
If there's anything further we can assist with, we’re here for you every step of the way.
Kind regards,
Team Ivy Luna
A lovely company to deal with
A lovely company to deal with, no issue with product except it didn’t fit and kindly refunding
10 November 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Halliday,
Thank you so much for your kind words — we truly appreciate it. We’re delighted to hear you had a pleasant experience with us, and we’re glad the refund process was smooth, even though the fit wasn’t quite right this time. Your satisfaction means everything to us, and we’d love to welcome you back anytime.
Kind regards,
Team Ivy Luna
Amazing!!
I received my Olivia half zip jumper, I was so pleased, the quality is impeccable, sizing is good and arrived on time. I also contacted customer service with a query and issue was resolved in under 24 hours. I have now ordered my second jumper and I will definitely continue to ordered from ivy luna. Great Value.
11 November 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Tanner,
Thank you for sharing such wonderful feedback — it truly means a lot to us. We’re delighted that you’re loving your Olivia half-zip jumper and that the quality, fit, and delivery all met your expectations. It’s also lovely to hear our support team could assist you quickly. Knowing you chose to order again is the greatest compliment we could receive.
We can’t wait to serve you again and hope your new jumper brings just as much joy!
Kind regards,
Team Ivy Luna
Excellent customer service
Excellent customer service. Very Good communication with the customer and willing to sort the problem.
10 November 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Kielkowicz,
Thank you so much for taking the time to share your experience. We’re truly grateful for your kind words.
Your satisfaction is always our priority — we’re here whenever you need us.
Kind regards,
Team Ivy Luna
DISHONEST & MISLEADING
Dishonest advertising. Their website says they are in London. The garments took six weeks to arrive; they were huge, not what I ordered, and they looked nothing like what they advertised. The material is flimsy, and none of the garments had tags. When I said I wanted to return the items for a refund, they asked me to send them to China via international recorded delivery, costing almost £30
I WOULD STRONGLY SUGGEST AVOIDING THIS COMPANY.
23 October 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. White,
Thank you for sharing your feedback — we truly appreciate you bringing this to our attention. We’re genuinely sorry to hear about your experience and understand how disappointing this must have felt. Please rest assured that this isn’t the level of service we aim to provide.
We have already reached out to you via email with a solution, and we hope it brings clarity and comfort. Our goal is always to make things right and ensure you feel supported throughout the process. If you have any further questions or need additional assistance, we’re here to help with care.
Kind regards,
Team Ivy Luna
I have received my order which is too big - have not received a returns lable.…
I have received my order which is too big and I want to replace it with a smaller size. I have made two requests for a returns label but as yet have not received anything. Can someone please hury this up!
10 November 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Kendall,
Thank you for letting us know, and we’re truly sorry for the delay — we completely understand that you’d like to exchange your item as soon as possible.
To ensure you receive the correct return instructions right away, kindly email us at info@ivyluna.uk, and our team will assist you promptly with the exchange process. We’ll make sure everything is handled smoothly so you can enjoy the perfect fit.
We appreciate your patience and are here to help every step of the way.
Kind regards,
Team Ivy Luna
ivy Luna fabulous shop.
After purchasing a lovely coat from ivy luna sadly the coat didn’t suit me so I emailed customer service and to be honest they where brilliant and so quick to reply 🤩 as the store is so far away and would of cost a lot to return the item,Ivy luna asked if I would like to keep the coat and receive a gift card for the full amount of the coat to spend in store , I was extremely pleased with this offer and accepted and got myself some lovely items from their shop . Thank you so much ivy luna ❤️ I would definitely recommend buying from ivy luna you’ve nothing to lose . From a very happy customer.
9 November 2025
Unprompted review
Reply from Ivy Luna
Dear Ms Wright,
What a joy it was to read your heartfelt review! Thank you so much for taking the time to share your experience with us. We’re truly delighted that our team could assist you and ensure everything went smoothly with your order. Your kind words mean the world, and it warms our hearts to know you found pieces you love in the end.
Your trust and recommendation are incredibly appreciated. We are so grateful to have you as part of our Ivy Luna family, and we look forward to welcoming you back again soon.
Kind regards,
Team Ivy Luna
Horrific!!!
I can’t even give them zero stars, which is what I want to. The items turned up, looked nothing like the photos. In fact one dress could have set fire to itself without a flame being in any proximity! I sent everything back, after a very long debacle- “oh we’ll give you 30% off, when I rejected that, it was 50% off” No, I don’t want your awful clothes. Let me return them. Having spent £30 to send the appalling specimens of clothes back to China, they are now asking for everything, which I have already provided. PLEASE PLEASE DO NOT order anything!! I am over £100 down and regretting ordering items of clothes that I wouldn’t even blow my nose on - they were that disgusting!!!
9 October 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Adams,
Thank you for reaching out and sharing your concerns. We are truly sorry to hear you feel disappointed — your experience matters deeply to us, and we always want you to feel confident and happy with your purchase from Ivy Luna.
We would like to reassure you that we have already reached out to you via email with a solution to assist you further. It seems we have not yet received a reply, so whenever you are ready, please kindly respond to our message so we can complete the support process for you. Our goal is to resolve this for you as smoothly and quickly as possible.
We appreciate your patience and hope to hear from you soon, so we can ensure everything is taken care of to your satisfaction.
Kind regards,
Team Ivy Luna
I'm happy with the dress
I'm happy with the dress, I love the style of this dress.
I wanted this type of dress and I love it.
I'm still thinking to order also another colour.
7 November 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Vintila,
Thank you so much for your lovely words — we’re delighted to hear you’re happy with your dress and love the style. It makes us so happy to know it’s exactly what you were looking for! We’d be thrilled to help you again if you decide to add another colour to your wardrobe.
Kind regards,
Team Ivy Luna
Happy customer
I ordered a coat ..it was too small and they offered me a credit note for the full amount to buy it again without needing to return the small one. Very pleased..
6 November 2025
Unprompted review
Reply from Ivy Luna
Dear Danielle,
Thank you so much for sharing your lovely feedback. We’re delighted to hear you were pleased with the support you received, and that we could help you find the right size without any inconvenience. Your satisfaction means so much to us, and we’re thrilled to have you as a happy customer.
Kind regards,
Team Ivy Luna
Issue sorted out straight away
Issue sorted out straight away, communication very good.
6 November 2025
Unprompted review
Reply from Ivy Luna
Thank you so much for your kind words. We’re delighted to know your issue was resolved quickly and that you found our communication helpful!
Kind regards,
Team Ivy Luna
AVOID
AVOID! Complete scam, as per other reviews. I hope you read these reviews before purchasing. They use a UK url website, have the words UK in their email address and show images of a luxury shop with London buses in the images on their website so as to make you think they are a UK company and the shop in the image doesn't exist. They send cheap items that look nothing like the luxury images on their website and then ask you to pay £30 to return them. They will offer you a 30% refund, as the items cost next to nothing to produce and they are still making a huge profit on them. Their response to my review is laughable, their next move is to offer you 50% as a final offer - they are still keeping half of your money for an item that is worth a few pounds and fit for the clothing recycling bank only. Their business model is to take 50% of your money for items of clothing that are nothing like the images online, and then slowly try and convince you they are doing you a favour by giving you half your money back. Do not believe any of the 5 star reviews on this site, if you look closer you will see that people have been forced to write them before getting any of their part refund back. I have raised a claim on my credit card to recover the money. You will be wasting your money ordering from this company.
5 November 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Pearson,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your concerns — we never want anyone to feel disappointed or uncertain when shopping with us. Your satisfaction matters deeply to us, and we always aim to provide clear service and support.
We have already reached out to you via email with a solution and are here to assist further. When convenient, please kindly reply so we can complete the process and make sure everything is resolved for you.
We appreciate your patience and hope to restore your confidence in us.
Kind regards,
Team Ivy Luna
Lovely baby pink jumper with funky…
Lovely baby pink jumper with funky sleeves. Really cosy for winter. Thank you!
5 November 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Reid,
Thank you so much for your sweet review. We’re delighted to hear you’re loving your baby pink jumper — the cosy feel and fun sleeves make it such a charming winter piece. We truly appreciate you choosing us and hope it keeps you warm and stylish all season.
Kind regards,
Team Ivy Luna
Excellent quality
The delivery was quick and efficient.the quality of the garment was excellent but unfortunately it was too large for me
When I contacted the company and they send me the information and how to get my refind.
I could highly recommend them for their commitment to high quality and service.
5 November 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Reilly,
Thank you so much for taking the time to share your experience. We’re delighted to hear that your order arrived promptly and that you were pleased with the quality of the garment, even though the fit wasn’t quite right. We’re glad our team could assist you quickly with your return information — your comfort and satisfaction are always our priority.
We truly appreciate your recommendation and hope to welcome you back again soon.
Kind regards,
Team Ivy Luna
Firstly advertised as a dress on…
Firstly advertised as a dress on receipt it was a skirt and top very cheap material nothing like picture on website which says ivyluna.uk it’s in china not uk asked for details to return was told I could have 100%credit note checked website absolute garbage not I would buy so refused then offered 30% refund again I refused but was getting fed up with emails back and forth and said I would accept 50% they agreed if I would give them a five star review I didn’t then I was emailed again and told if I didn’t give 5 star review I would not receive my refund terrible experience bullied into giving 5 star review I did and received 50% in bank few days later
Do not purchase from this company absolutely awful
28 October 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Deigan,
Thank you for sharing your experience. We are truly sorry to hear about the frustration you’ve described — your satisfaction is very important to us, and we never want any customer to feel pressured or disappointed.
We would like to reassure you that we have already been in contact with you by email and have provided a solution to assist you further. If there’s anything still unresolved, please kindly reply to our message so we can make sure everything is properly taken care of for you.
We appreciate your patience and are here to help.
Kind regards,
Team Ivy Luna
Excellent customer service
I ordered 2 dresses and unfortunately they didn’t fit. I received excellent customer service from Jennifer with the refund process. Thank you for your prompt service Jennifer.
3 November 2025
Unprompted review
Quality was terrible
Quality was terrible, thin cheap material. Sizing was enormous and then they want £30 to return! Avoid at all costs
5 November 2025
Unprompted review
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