Ivy Luna Reviews 

I'm glad I didn't read the reviews before I purchased. I ordered the Cecilia Italian maxi dress and it's just as beautiful as in the photo. It's big but you can tell that from the photo but comes with the most adorable belt to tie in to your own waist size. I can't wait to wear it.

Shocking quality, not as advertised. Took forever to arrive. Shocking return policy to. I doubt I’ll be getting my money back.

Although the website appears to be English, the products are actually shipped from China and are of very poor quality. Customer service responds only after a long delay. Initially, they inform you that the delivery will be late due to a high number of orders, but this is not true. In reality, they are waiting to receive the shipment from China before forwarding it to the specified city and address.
I am very disappointed. The products may look good in the photos, but in reality, they are misleading. Customers are deceived into paying high prices for items that are actually of extremely poor quality and not the right size unfortunately

AVOID AT ALL COSTS! Minus stars if i could

Ordered this supposed beautiful corseted underwired dress for races what arrived was shocking , see through material no underwire no boned support inferior quality totally shocked by what arrived thank god i paid through paypal and my credit card to get my money back
As they offer refund but you loose the first £30!!! They are based in Asia not london as the website states took 18 days for the Dress to arrive website states between five and eight days the website is a complete and utter scam and they come in a SHEIN bag not in as you can imagine a hope and nice designer bag the quality was disgusting and I tried to contact them and as yet I’ve had no response back. I would avoid this website at all costs. I wish I had done my homework and not been peer pressured into buying the dress from my daughter lessons learnt on my part.

If you look at the website it looks like a UK based company but it's not so my bad for not checking before I ordered. The order itself took over three weeks to arrive and was so insanely different to the pictures online I had to check my order. It's such a shame because some of the designs are really gorgeous but the quality is just woeful.

If you order something and it fits then great
If you want to return something then different story!!!
Expensive return- they keep saying not arrived yet even after months and tracking it. Absolute SCAM, they offer you a discount code then change their mind to another “offer” they also ask you to put a 5 star review on before they give you it, then they change their ming AGAIN
SHOULD NOT BE GETTING AWAY WITH THIS
AVOID LIKE THE PLAGUE!!!!!

ZERO stars is what i want to give to a company who CLAIM to have a store in the Uk but do not. They are based in china selling inadequate cheap items that 5 look nothing like the pictures. I wish I had researched before I parted with over £130 - so far i have only had a partial refund and my £30 return postage cost has resulted in parcel stuck in customs due to me not complying with their request and to put the value of the parcel at 5 euros, to be fair that is an accurate valuation if you think about the quality. As I put the true value Ivy Luna are now refusing to pay customs fees so no doubt my parcel will sit there and I am even more out of pocket, Shocking non UK compliant company. I honestly dont believe any of the 5 star reviews love to see real people giving these reviews and see them in reality. This has so far been a 4 month farce!

Falsely advertised company. When I saw this within 30 minutes of ordering I tried to cancel. No luck there!
Returned substandard goods to the value of £134 in October after following their return process at a cost of nearly £32. Since 19th November the parcel has sat awaiting customs clearance. They will only offer me 50% of the total price. I’m continually tracking this return and been in regular contact by email to the company but just get the same old story not their fault and will still only offer 50%. I’ve tried everything contacted citizens advice who put me in contact with company who deals with foreign returns but they advised contact my credit card issuer which I duly did. Their reply was couldn’t help because as yet the goods haven’t been returned to the seller, They advised to contact Royal Mail to find out what the delay is. Still awaiting reply. I have today decided to accept their offer of 50% in the interim period but I know I’ll never get the balance. Shoddy goods probably only cost a few pounds to make so it’s a win win for Ivy Luna.
Watch this space

I do not usually leave negative reviews, but this has genuinely been the worst online shopping experience I have ever had.

I returned three dresses in August and paid £29.05 out of my own money to send the parcel back to the returns address provided (in China). Six months later, the parcel has been returned to me with no refund and no resolution.

I followed their return process exactly as instructed and have proof of postage. I have been left out of pocket for both the items and the international return cost.

The lack of accountability, customer service and responsibility is shocking. Customers should not be expected to absorb international postage costs and then wait half a year only for the parcel to be returned with no explanation.

I would strongly advise anyone considering purchasing from this company to think carefully, particularly if there is any chance you may need to return an item.

Extremely disappointing experience.

I had an issue with my order however it was dealt with promptly and hassle free.

this company advertise based in the UK - mother and daughter - clothing i looked out turns out from temu, no issue with temu - disgusted this company sells at excessive prices and maintain not from temu, return costs approx £30 - return to China. very polite in there emails but offer nothing other than part return or 100% voucher. scam and avoid at all costs

This company does not refund properly as they are based in China. They are in contempt of the UK rules on their return and refund rights. I am out of pocket £130 even though I did everything they asked me on return and the parcel came back to me. A 50% refund is a disgrace and the return cost me £75. Absolutely thoroughly bad company and the quality is pitiful.

DO NOT PURCHASE FROM THIS COMPANY.

The quality of clothing is terrible, and it is impossible to return without spending £30 sending the item back to Asia. They initially offered me 100% gift card, but the products are so poor I would never wish to have anything from them, then they offered me 30% refund, then they offered me 50% refund, which I reluctantly accepted, then they came back having changed their minds as the ongoing communication had then taken it over 30 days (my initial request for a refund was made well within the 30 days but they request photos before you can even get details on how to return the item) and now they are offering 80% gift card and think that is a generous offer.
I am taking this up with Trading Standards as I have since read so many reviews saying so many people have experienced this same problem.
If others are reading this and would like to support escalating my complaint about this company, my business is Paisley Properties (you can find contact details online) and I would be very open to hearing your experience in the hope we can compile enough evidence to stop this happening to so many innocent buyers, whom like me, think they are buying from a UK company.

Still fighting for my full refund after returning sub standard and extremely poor quality clothes to the value of £130 !! This has been ongoing since October and I stupidly assumed they were uk based but no they are in China and returns are at your expense to China. My parcel stuck in customs as they refuse to pay any taxes . Royal
Mail told me not to falsify the value of my goods , ivy luna asked me to say the value was less than £5!!! Nw as they won’t pay taxes my parcel still sat at customs. Royal Mail can’t do anything , paid them £33 . Ivy Luna won’t do anything so out of the £130 order I got £50 back but I had to pay £33 postage to return, 😡😡😡😡😡😡😡😡😡😡😡 AVOID AVOID AVOID
THEY SAY THEY HSVE A UK BASE, lie!!
Trading standards are now involved. They deserve No stars , I’ve reported to Facebook too

I ordered 3 dresses from this company. They took weeks to arrive and are poor quality and a different colour to the online picture. I have now sent 4 emails to try to get a refund. I have had to send photographs of the 3 items and have been told I have to send them back to China. I have waited for them to respond with a full refund within the 30 days time period but they have only offered delaying tactics. This is a terrible company, AVOID at all costs. They are a scam company selling shoddy items.

Please avoid this company at all costs. Items arrived after a lengthy period and were the wrong sizes and material really cheap. I wanted to rerun and was told I had to photograph the items. After a lot of discussion with customer service was offered a 30% refund as they informed it would be £30+ to return. I agreed very begrudgingly to accept 50% in form of a voucher as they do not do cash refunds. The voucher arrived and didn’t even work this conversation went on for weeks and finally they sent another code. But due to the pricing of the products I couldn’t use the full voucher amount. In the end I losing around £60. Absolutely disgusting.

I’d have given no stars if I could.

I ordered 6 dresses. They arrived smelling damp, 3 weeks late and were not at all like the quality shown on website photos.

The skirts were nowhere near as full, the shirt dresses had a white inside backing you could see if you wore buttons undone, which looked awful. The website photo showed them to be the same as the outside.

Returning was an expensive ordeal. Their policy says it will cost you around that £20 to return items to China. I asked if they would waive this as the dresses were faulty and not wearable. Sent photos. They refused and - over 6 emails - tried to persuade me to take a gift card rather than a refund (presumably for more smelly and low quality goods).

And it didn’t cost me £20 to return. It cost me £100.

I got an email advert last night showing “Ivy and Luna” - the mother daughter team behind the brand. Lovely blond ladies who don’t look like they would ever wear smelly clothes or clothes that look rubbish. I responded to the email explaining all the above again. And got back a reply thanking me for telling them and saying they’d look at their returns policy. No mention of getting my money back. So I’m still £100 down.

Just awful. Avoid!

DO NOT TRUST. Deliberately misleading on their website.
Definitely DO NOT recommend this company.
It is very deceiving. Says ivyluna.uk - but item was shipped from Belgium.

Returns very misleading. Says items can be returned with full refund - just pay postage. Ok . But then get to the bottom abd it says ‘items must be shipped to Asia!! Costing up to £30.00!

It gives the impression that it is a UK company, but IT IS NOT!
They should not be allowed to trade like this.

Very poor, absolutely scam. Dress not the quality it should be and refuse a full refund when item is not as described.

Do not buy anything from this seller the clothing is very poor.Received a faulty item would not give me a full refund which you are entitled to buy law in the first 30 days.Kept offering me different alternatives like 25% back keep item.50% back keep item.100% gift card which if you do not claim in the first 30 days you get nothing.Told if I want a full refund to send item back to China which costs 20 pounds half price of dress..In the end this matter is going through with my bank as this is the only way I can try and get a full refund.
Very very poor seller would advise greatly not to buy anything off them waste of money….