Ivylane Melbourne Reviews 

13
TrustScore 2 out of 5

2.2

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2.2

Poor

TrustScore 2 out of 5

13 reviews

5-star
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3-star
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1-star

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2.2

All reviews

(13)

1 review in the last 12 months

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Rated 1 out of 5 stars

Terrible experience with this company

ordered 28 Sept, yet still not even shipped by 12 Oct. yet company tells me on 3 Oct it has been shipped but on 12 Oct still says on tracking link 'processing'. Now not getting an answer at all.
Do not recommend dealing with this company. Will i ever get these shoes? probably not :(

Edit: I eventually got the shoes. They are not leather, they are synthetic and are very poor quality. I am still never buying from this company again.

28 September 2024
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Reply from Ivylane Melbourne

Hello Trudi, we are surprised and disappointed that you have given us a 1 Star Review as we have communicated with you regularly about the shipping of your shoes and also offered you a refund. We look forward to hearing from you directly so that we can resolve your concerns.

Rated 1 out of 5 stars

Waiting

I'm still waiting for my order, which they say is delayed due to overwhelming response to orders.

25 September 2024

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