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Ivertec Fibre Broadband Reviews 1,099

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TrustScore 4.5 out of 5

4.7

Internet Service Provider
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and efficiency of the staff. Many people appreciate the exceptional customer service, noting prompt responses and the personalized approach. The technology provided is also well-regarded, with consumers experiencing improved speeds and reliable connections. However, some customers also noted that while the installation process was generally smooth, a few experienced initial issues with their booster systems or found that the new fiber broadband did not significantly improve upon their previous service.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the prompt, efficient, and helpful staff.... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the staff for being... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support experience.... See more

Technology

People report positive experiences with technology. Customers praise the engineers for their fantastic,... See more

Response time

Consumers find response times to be positive. Many reviewers praise the prompt help from the call center,... See more

Based on these reviews

Rated 5 out of 5 stars

Fantastic customer service . Had an issue with our booster system when we had our fibre installed . Ivertec really went above and beyond to try and fix the issue which they did. I've never got this le... See more

Rated 5 out of 5 stars

switched from SKY Fibre to Ivertec’s Fibre 500 package and couldn’t be happier. So many black spots throughout the house with SKY and Ivertec’s coverage has allowed the whole house to enjoy fast speed... See more

Rated 5 out of 5 stars

It was a very pleasant experience from start to finish and our broadband is working perfectly. Would highly recommend. The process was simple, where I emailed the company and they sent out an engineer... See more

Rated 5 out of 5 stars

All staff I interacted with were very helpful. the process was pretty straightforward. the only small hiccup was on installation but that was to do with the set up previously installed in the house. I... See more

Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Phone and Internet Service
  4. Telecommunications Service Provider

Written by the company

Ivertec are a professional, customer-focused organization, with over 12 years’ experience in the broadband industry. We’re committed to helping you choose the best broadband service available while providing a local, tech-friendly support service. Ivertec specialize in providing rural broadband to Co. Kerry and North Cork. If you are living in an area that is waiting for Fibre, Ivertec can provide your home with high-speed wireless broadband. A lot of homes in Kerry and North Cork now have access to Fibre Optic broadband which is brought to your home from the roadside. Ivertec also provide this service as well as being the primary reseller of the newly delivered National Broadband Plan which is currently being rolled out by National Broadband Ireland.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Customer Care

On the rare occasion that my broadband was down, I contacted Ivertec and was told immediately the cause and how long it would take to rectify.

13 August 2024
Rated 5 out of 5 stars

Alan

Alan
Was absolutely fantastic. He explained everything and was very understanding about my lack of knowledge.
Really knows his products and how to address installation of the Internet.

13 September 2024
Rated 5 out of 5 stars

Very good service

Very good customer service, a good team from start to finish. Very impressed by the fast installing service team.

14 June 2024

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