Don‘t order!!!!
No confirmation, no items, no answer to mails, but money hast been charged
14 January 2026
Unprompted review
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Company details
Written by the company
Italia Regina is based on the principle of providing everyone with the experience of a piece of Italy: when someone visits our incredible country, they have certainly indulged in the food, monuments, the climate, and the beauty of the landscape. Italy over the centuries has cultivated the art of wellbeing and food & wine have a central role in the life and wellness of Italians: in Italy food is art, it is quality, it is health, it is the happiness of a moment spent together! The simple reasoning behind our company is exporting good living and eating experiences all over the world, allowing people who do not live in Italy to feel like they are in our country, by using our virtual online shop from the convenience of their own home. You will find in our shop one of the widest assortments of truly Italian products, which we have tested for you one by one and will be delivered home in most cases in 24-48 hours (depend on your residence): we value ourselves on providing our clients with the highest quality of products possible.
Contact info
90 Chancery Lane - Holborn, WC2A 1EU, London, United Kingdom
- info@italiaregina.it
- italiaregina.it
2.2
Poor
9 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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No communication and no delivery
I have not received any confirmation email or response to my emailing the company for confirmation of the order, even though I have been charged.
12 December 2025
Unprompted review
STAY AWAY
STAY AWAY. Placed an order on July 17. Website says items will ship within 2-3 business days. It’s been 3 weeks. I’ve written to the company daily now for a week with no response. There is no way to cancel my order on the website. I fear I am out of my money with nothing to show for it.
17 July 2025
Unprompted review
Love the product, but never received it
I simply love the balsamic glaze, but tried 2 times to aquire it through the official website, paid for it, but as of today, never have received it. My original bottle was acquired state side, but have not been able to get it here at this time. So sad I couldn't get it, but I'll have to try another brand.
10 February 2023
The package still hasn’t arrive .
10 February 2023
I never received any items!!
I never received the product when order online. The claim was that UPS lost it. After weeks of waiting, and not getting a confirmation about the package being delivered or that is was “lost”, I had to email them to get information. They claimed to “check and investigate”, but I never heard back. I sent another email for an update and did not receive a response. Two weeks later I got an email wanting to give a review of the products I didn’t receive. I left a one star because that was the lowest offering. I left a comment about my experience and only then was I notified about getting it refunded. Needless to say, I was refunded. I came back to change my review because I was emailed about the first negative review and they wanted me to tell “the truth” about my experience and that I did in fact get the refund. If it was not for me pestering them about the refund I would have lost money. They also lost product, time, and money by using UPS to mail out their packages and that results in no accountability being taken once the package is sent. Although I can imagine Itailia Regina probably does have great products, which is why I chose to purchase their “quality foods”, I am disappointed in the time and emotional stress this experience brought. I was really looking forward to having a good, long-term customer relationship with them. Sad to say, I don’t get to experience their fine cheeses and Oils. But thank you for your service and refunding the money. Have a Wonderful Sunday.
10 February 2023
Reply from Italia regina
Dear client we are sorry, we opened an investigation with UPS to understand where was your pack and it seemed they were solving. We received no email from you, anyway we refunded your order
Exceptional customer care
The products are a fair price, ordering is easy and delivery is quick and efficient. The staff and customer care aspects are truly exceptional. I have recommended the company to many friends who love all things Italian
8 September 2022
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