They took my money knowing my hardware
They took my money knowing my hardware, then told me to "Go search Google" – Avoid PBXme / IsraelNumber
Be careful if you are looking for virtual numbers or cloud PBX services from PBXme (pbxme.com) or IsraelNumber, both operated globally by I.T.C. IP Technologies Ltd.
Here is how their "premium service" actually works:
Before spending a single dollar, I sent them a clear, upfront email: I want to port my number to your service, and I will be using a Grandstream HT802 ATA device. Please let me know how to proceed.
They happily let me sign up and top up my account with money. After all, their website proudly promises: "Check your connectivity and SIP compatibility before purchasing, and get real engineering support from our Israeli support team — not a pre-written script."
I paid. Immediately after, I reached out to get the configuration settings for my Grandstream device (which is literally the industry standard for VoIP). This is where it gets hilarious: it turns out the "sales team," "technical support," and the "company owner" are all the exact same person. And the official response from this entire "engineering department" was:
"We are not familiar with your specific end-unit, please use online installation guides for the installation..."Unbelievable.
They took my money knowing exactly what hardware I had, and post-purchase, they suddenly "aren't familiar" with the most common device on the market and told me to go search Google.
Since the service was completely unusable, I requested a cancellation and a full refund just 3 days after purchase, with 0% usage and 0 minutes used. The balance is completely untouched. But the owner simply refused to refund the money, in total violation of Israeli Consumer Protection Law (14-day remote transaction cancellation policy).
Summary: They take your money based on hardware you specified, send you to Google because they don't actually know how to support it, and then steal your money when you ask to cancel. Absolutely disgraceful. Avoid at all costs.