Items supposed to be delivered by DP Express yesterday (Friday 8/May). As of 2:00pm today (Saturday 9/May) I have neither received anything or heard from anyone as to why not delivered!! I sent... See more
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Review summary
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Reviews shaping this summary
Very quick delivery - bought a few differing designs & once decided upon type, order the amount needed for 3 bootroom cupboards, which we'd re-painted & wanted to change the existing handles on. The... See more
Company replied
I ordered internal door handles. They had a good selection and easy ordering process. Delivery was quick and handles seem to be qood quality. I had an issue with attaching the handles. I phoned and... See more
Company replied
Emailed company to verify some measurements, very quick reply confirming I was ordering the right mechanism. Only worry was that once ordered I was emailed to say it wouldn’t be available from suppli... See more
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Company details
Written by the company
We are Ironmongery Plus Ltd, a trusted UK supplier of architectural ironmongery, door hardware, and building supplies for trade professionals and homeowners. Our range includes high‑quality door handles, hinges, locks, latches, window fittings, and security hardware, supporting residential, commercial, and industrial projects. We focus on reliable products, competitive pricing, and excellent customer service. Through our website, customers can easily find fire‑rated door hardware, stainless‑steel door furniture, cabinet fittings, screws, fixings, and a wide selection of specialist ironmongery. Every product is chosen for durability, performance, and compliance with modern building standards. Our mission is to provide a smooth, dependable buying experience for builders, joiners, property developers, and DIY customers. Whether you’re working on a large construction project or a small home improvement job, we aim to be your trusted source for quality hardware, expert guidance, and great value. We appreciate every customer who chooses Ironmongery Plus Ltd and work hard to deliver a service you can rely on.
Contact info
Unit 20, Inchwood Park , EH48 2FY, Bathgate, United Kingdom
- 0131 605 0141
- Info@ironmongeryplus.co.uk
- ironmongeryplus.co.uk
4.9
Excellent
475 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I had an outstanding experience with…Exceptional Customer Service and Expert Advice Every Time
I had an outstanding experience with IronmongeryPlus. I called them several times with questions about door handles, hinges, and latches, and every single time their team was patient, knowledgeable, and genuinely helpful. Not once did they sound frustrated or rushed, which made a big difference when trying to make the right decisions for my project.
Their customer service is excellent ,they took the time to explain options clearly and made sure I felt confident in my choices and I wouldn’t hesitate to recommend them to anyone looking for quality products backed by great support.
16 April 2026
Unprompted review
Reply from Ironmongery Plus Ltd
Hi Temi, thank you for taking the time to leave us such a detailed review. Your feedback is very valuable to us.
We recognise that buying the correct ironmongery can be complicated sometimes. Our team has decades of architectural ironmongery knowledge, and we are always pleased to help when asked!
We are also genuinely driven to provide the best customer service that we possibly can, and we are pleased to hear that we are delivering on that!
We look forward to seeing you again!
Best regards, Ironmongery Plus
The item was exactly as described
The item was exactly as described. Very good quality product at a fair price. Delivered quickly and well packaged.
9 April 2026
Reply from Ironmongery Plus Ltd
Hi John, thank you for your review.
We are delighted that you had a good buying experience with us!
We look forward to seeing you again soon.
Best regards, Ironmongery Plus
Professional
Professional, prompt and competitive pricing. Altogether a truly great offering.
7 April 2026
Reply from Ironmongery Plus Ltd
Hi Gordon, thank you for your business, and for taking the time to leave us a review!
We look forward to seeing you again.
Best regards, Ironmongery Plus
We ordered door handles in brass which…
We ordered door handles in brass which came in good time and condition. More than happy to use this company again.
6 April 2026
Reply from Ironmongery Plus Ltd
Hi, thank you for your review. We are delighted that you had a good buying experience with us.
Thank you for your confidence in us, and for your business.
We look forward to seeing you again.
Best regards, Ironmongery Plus
I work in construction
I work in construction, I’ve used this company few times over the years and have always had a very good experience. They are professional with excellent customer service and have always delivered on time. I have recommended them to other tradesmen and will continue to so
Mike C
6 April 2026
Reply from Ironmongery Plus Ltd
Hi Mike , thank you very much for taking the time to write us a review, it is much appreciated! We are pleased that you are happy with our service, and that you continue to buy from us.
Also thank you for your recommendations to other tradesmen.
Best regards, Ironmongery Plus
Great company
Great experience shipped on time, small grumble about the delivery company but not the ironmongery company, if you are waiting to finish a job for a customer you want reliable delivery not ‘sorry we cannot now deliver today’
28 March 2026
Reply from Ironmongery Plus Ltd
Hi Steve, I am disappointed to hear that. I will investigate immediately, and get back to you as soon as I can. Did you contact anyone in our business about this?
Best regards,
Jim Edgar - Director Ironmongery Plus.
Hi Steve, I spoke with our warehouse team, and I can confirm the following:
Your order was placed with us on Saturday 28th March, processed by our warehouse team on Monday 30th March and dispatched on Tuesday 31st March.
Our courier DX tried to deliver to you on 2nd April, but there was no-one at the address, so they left a card asking you to contact them to arrange re-delivery.
They did not hear from you, so have scheduled re-delivery for today. One of my fellow directors called you twice this morning to let you know this but there was no reply.
Trustpilot does not allow us to attach images to this response, however I have attached photographic evidence via email to you showing the attempt to deliver, and the DX tracking information.
If there is no-one at the address today to receive the package, it will be returned to us, and we will issue a full refund to you.
When we get it wrong , we put our hands up and accept responsibility, however in this instance our processes have not been at fault.
We feel that a 2 star review, in these circumstances, is not merited, and we would respectfully ask you to re-consider.
Best regards
Jim Edgar - Director Ironmongery Plus
Very good people to deal with
Very good people to deal with - delivery was quick and communication clear and effective! Highly reccommended.
2 April 2026
Reply from Ironmongery Plus Ltd
Hi George,
Thank you for taking the time to review us! Glad to hear we are easy to talk to!
Best regards, Ironmongery Plus
Parts arrived as indicated
Parts arrived as indicated. Fitted the windows great.
Great service.
24 March 2026
Reply from Ironmongery Plus Ltd
Hi Adam, thanks for the review, it is appreciated!
We are glad that you had a good buying experience with us, and we look forward to seeing you again.
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Svetlana, thank you for taking the time to leave us a review. Providing responsive customer service is very important to us, and it is good to know that we are delivering on that. The team will be pleased!
Thanks for your business!
Best regards, Ironmongery Plus
Quick easy and safe purchase
Quick easy , and safe purchase.
And delivered within two days . Great
24 March 2026
Reply from Ironmongery Plus Ltd
Hi Jeff, thank you for the review. We are pleased that you had a good buying experience with us, and we hope that you may give us the opportunity to supply your next ironmongery requirement.
Best regards, Ironmongery Plus
Nice looking brass handles
We bought brass door handles. Quality of handle looks good, but it is noticeable that they don't feel the size of an old handle. I know everything is subject to shrinkflation, and I may not have been willing to pay for something 'heavier' but I have noticed the difference. They are brand new so cannot comment on whether they remain looking good after a few years of use. I hope they age rather than end up just looking tired! The screws were not of good enough quality to fit the handles to a solid oak door as they kept breaking so we had to get new sets of screws. It was easy to order and delivery was seemless, as you'd expect. Therefore not needed to contact customer service so can't review that.
23 February 2026
Reply from Ironmongery Plus Ltd
Hi Jane, thank you for taking the time to post a review. It is much appreciated.
We will pass your product comments onto the manufacturer.
In respect of the screws, our technical team suggest that for solid hardwood doors, it can sometimes help with fitting if pilot holes are drilled.
We are pleased to hear that ordering and delivery was seamless.
Thank you for placing your business with us!
Best regards, Ironmongery Plus.
Reply from Ironmongery Plus Ltd
Hi Mykola, thank you for your vote of confidence.!
Best regards, Ironmongery Plus
Immediate availability and next day…
Immediate availability and next day delivery!
Product as described
17 March 2026
Reply from Ironmongery Plus Ltd
We are so pleased that you had a good buying experience with us!
Thanks for taking the time to review us.
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Deborah,
Thank you for the review. It is appreciated.
We do like to think that we offer quality at competitive prices.
Best regards, Ironmongery Plus
Always my go to ironmongery shop with…
Always my go to ironmongery shop with quality products and great prices
15 March 2026
Reply from Ironmongery Plus Ltd
Hi Gary, thankyou for the review! We like to think that we offer highly competitive prices. We look forward to seeing you again soon.
Best regards, Ironmongery Plus
Very pleased with the handle for our…
Very pleased with the handle for our front door, seems better quality than the original but the same to look at accept screw holes alittle different but not a problem to fit.All good including the price 👍
18 March 2026
Reply from Ironmongery Plus Ltd
Hi Josh, glad to hear that the door handle worked well for you!
It is worth noting that the vast majority of the products on our website have technical drawings, with dimensions associated with them.
We hope that you may give us the opportunity to provide the ironmongery for your next project.
Best regards, Ironmongery Plus
Best regards
Great service and super fast delivery
Great service and super fast delivery. Will definitely use again. Thank you.
19 March 2026
Reply from Ironmongery Plus Ltd
Hi Becky, thanks for the review.
We are pleased that you had a good buying experience with us!
Best regards, Ironmongery Plus
Good regular communication
Good regular communication. Easy to order. Nicely packaged and a quality product.
13 March 2026
Reply from Ironmongery Plus Ltd
Hi Paul, thank you for your business. We like to keep in touch!
Best regards, Ironmongery Plus
Very satisfied with the service
Very satisfied with the service. The team is professional, communication is clear. I will definitely use their services again.
6 March 2026
Reply from Ironmongery Plus Ltd
Hi Mindaugas, thank you for taking the time to leave us a review. It is much appreciated!
We look forward to seeing you again!
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Micaela,
Thank you for your vote of confidence!
We appreciate it!
Best regards, Ironmongery Plus
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