I purchased door furniture kits for my new internal doors at a very good price from IronmongeryNow. Delivery was prompt and I was very pleased with the goods. Never having fitted privacy door hand... See more
Company replied
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Review summary
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Ordered Eco Slates and unfortunately the courier DHL, never bothered to deliver them. Contact Ironmongery now and they tried their best to get DHL moving. Unfortunately DHL did nothing. We dealt with... See more
Company replied
There was an initial problem when an incorrect Items was sent, right item, wrong size.In fact about half the size I had ordered. the s/s chopping board was of little use to us. I contacted the c... See more
Company replied
Great customer service and very easy to order from Ironmongery. Prompt delivery of good quality items that were used for project on a limited time deadline. Megan at Ironmongery Now also answered all... See more
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Company details
Written by the company
Ironmongery Now is your one-stop-shop for hardware, DIY, and ironmongery needs, door handles & knobs, kitchens and more. Operating for over 20 years to become one of the leading suppliers of ironmongery and hardware. We offer a diverse range of products that are delivered straight to your door. Shop now for quality products.
Contact info
Unit 18, Bramshall Industrial Estate, Stone Road Bramshall, ST14 8TD, Uttoxeter , United Kingdom
- 01889 598630
- sales@ironmongerynow.co.uk
- ironmongerynow.co.uk
4.4
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication
Great communication. I messed up and had to change my order. The refund was complete quickly and I received my item in the within the set time. Many thanks
1 April 2025
Reply from Ironmongery Now
Hi There,
Thank you so much for your wonderful review. I'm so pleased to hear that our team communicated with you well and got your order sorted for you quickly.
Kind regards,
The Ironmongery Now Team
Reply from Ironmongery Now
Hi There,
I am sorry to hear that your order has not yet arrived with you.
I can see that our Ecommerce Executive has been replying to your emails to let you know that she was investigating this for you.
We can only apologise for the delay from our courier in delivering your order.
Kind regards,
The Ironmongery Now Team
Update - I can now see that your order has been delivered by our chosen courier today.
Reply from Ironmongery Now
Hi There,
Thank you for your wonderful review! We are so pleased you are happy with your product.
Kind regards,
The Ironmongery Now Team
Recommended company
Ordered 3 door handles to match existing ones.
These were a good price and were delivered on the scheduled date.
Would not hesitate to purchase again.
8 March 2025
Reply from Ironmongery Now
Hi There,
Thank you for your wonderful feedback! We are so pleased that you had such a great experience that you would be happy to purchase from us again!
Kind regards,
The Ironmongery Now Team
Good service with prompt delivery
4 March 2025
Reply from Ironmongery Now
Hi There,
Thank you for your great feedback. We are so happy you found the service great and delivery was quick!
Kind regards,
The Ironmongery Now Team
great price efficient service
27 February 2025
Reply from Ironmongery Now
Hi There,
Thank you for your lovely feedback! We are pleased you found our service efficient and the price great!
Kind regards,
The Ironmongery Now Team
Replacement copper finish kitchen handles
We were delighted to be able to source replacement kitchen handles from this company after our suppliers, namely Howdens advised they no longer stock them. This, only 4yrs since the kitchen was fitted new. They arrived well packaged and finished to a fine standard. Thank you.
22 February 2025
Reply from Ironmongery Now
Hi There,
Thank you for such wonderful feedback! We are so pleased that you are happy with your new kitchen handles!
Kind regards,
The Ironmongery Now Team
Reply from Ironmongery Now
Hi There,
Thank you for your wonderful feedback, we are so pleased to hear you would recommend us and our product!
Kind regards,
The Ironmongery Now Team
Good product advice info on delivery…
Good product advice info on delivery could have been better
7 February 2025
Reply from Ironmongery Now
Hi There,
Thank you for your review of our product and we are so glad you are happy with it. We are sorry to hear you could have received better information in regards to delivery. We will pass on the feedback to the relevant department.
Kind regards,
The Ironmongery Now Team
Happy with stainless steel Chopping…
Happy with stainless steel Chopping Board and the size. Good customer service. Although informed by company of posting,DHL only tell you on the actual day and time it arrives even when you check early so it is luck if you happen to be home!
3 February 2025
Reply from Ironmongery Now
Hi There,
Thank you for your lovely review. I'm pleased to hear our customer service has been good during your customer journey with us.
Kind regards,
The Ironmongery Now Team
My purchase was first clad lovely…
My purchase was first clad lovely weighty curtain tie back hooks item was not in stock but I was kept informed of their journey
Which is impressed me would definitely use this company again and would recommend
100%
16 January 2025
Reply from Ironmongery Now
Hi There,
Thanks so much for your lovely review. I'm pleased to hear you are happy with our customer service keeping you updated in regards to the stock of your order.
Kind regards,
The Ironmongery Now Team
Reply from Ironmongery Now
Hi There,
Thank you for your wonderful feedback. We are pleased to hear that your order was exactly what you needed and arrived quickly.
Kind regards,
The Ironmongery Now Team
Great product
Great product. Nice and safely packaged and delivered. Very good sturdy quality and nicely cut to size. Fits perfectly. I would recommend.
31 December 2024
Reply from Ironmongery Now
Hi There,
Thank you so much for your positive feedback! We are so pleased to hear that your order has arrived as described and you are happy with it!
Kind regards,
The Ironmongery Now Team
My order never arrived and
My order never arrived and
Phone doesn’t work
1 January 2025
Unprompted review
Reply from Ironmongery Now
Hi there, I'm sorry to hear that your order hasn't arrived. Please could you kindly drop us an email to sales@ironmongerynow.co.uk and we can look into this for you?
Reply from Ironmongery Now
Thank you so much for your positive feedback!
Kind regards,
The Ironmongery Now Team
Unsatisfactory service…
Tried to cancel the order 10 mins after placing, but they sent them anyway.
26 December 2024
Reply from Ironmongery Now
Hi there, thanks for your feedback. Unfortunately as your order was placed on a bank holiday, your cancellation message was not picked up by our customer service team - apologies for this. Please feel free to return to us for a refund if unwanted.
Easy website to navigate
Easy website to navigate, easy to order, delivered as stated
25 November 2024
Reply from Ironmongery Now
Hi There, Thanks so much for the positive feedback!
Kind regards,
The Ironmongery Now Team
Reply from Ironmongery Now
Hi There,
Thanks so much for your positive feedback!
Kind regards,
The Ironmongery Now Team
Reply from Ironmongery Now
Hi There,
Thanks so much for your positive feedback! So glad to hear you would recommend this product and our company.
Kind regards,
The Ironmongery Now Team
Reply from Ironmongery Now
Hi There,
Thanks so much for your positive feedback! Glad to hear the product was as expected and you received great service.
Kind regards,
The Ironmongery Now Team
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