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Tiles Universe Reviews 144

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TrustScore 4.5 out of 5

4.6

Tile Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent service, highlighting the efficiency of their delivery process and the high quality of the products received. Many people found the pricing to be very competitive, often noting that they paid significantly less than elsewhere. The wide selection of tiles and the promptness of sample deliveries also contributed to a positive customer experience. However, some customers also noted issues with damaged tiles upon delivery, and a few experienced delays or received incorrect orders. A small number of reviewers reported significant problems with delivery or collection.

What people talk about most

Delivery service

Customers generally express satisfaction with the delivery service, often highlighting prompt and efficient... See more

Product

People report positive experiences with the product. Many customers praise the excellent quality and stunning... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and speedy... See more

Quality

Consumers find quality to be positive. Many reviewers praise the excellent quality of the tiles, describing... See more

Price

Reviewers mention positive feedback about price. Customers consistently report that the prices are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered tiles online and found the process straightforward, with a clear delivery date provided. Although communication was a little slow, it was effective, and phone support was very helpful. The t... See more

Rated 5 out of 5 stars

Paid almost half price of what I paid with a local dealer. Amazing collection of tiles and option for fast delivery. I collected from London, so even better. Save yourself some £££ and order from... See more

Rated 5 out of 5 stars

Great service from order to delivery. Prompt & efficient. Tiles arent being fitted for a month or two but am sure they will look fab. Delivery driver was very good took care with the pallet and... See more

Rated 5 out of 5 stars

Easy website. Piece of cake to order. Huge variety and very competitive prices. What more could I have needed, apart from this company doing the actual work. Thoroughly recommend

Company details

  1. Tile Store

Written by the company

Tiles Universe is an online tile store featuring hundreds of premium and luxury tile products. The user-friendly platform has become the number one destination for both residential and commercial customers in need of tiles and tile accessories. While shipping tiles nationally, Tiles Universe is one of the largest tile stockists in London, having provided tiles across the city for many years. Whether you are looking for floor, wall, bathroom or outdoor tiles, Tiles Universe is the website for you.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

144 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent company

Excellent company, absolutely no hassle. Tiles ordered, delivered on time and they are excellent quality. I have ordered twice from this company and have pleased both times. Thank you.

16 March 2026
Rated 5 out of 5 stars

Excellent-quality tiles offered at an exceptional price

I ordered tiles online and found the process straightforward, with a clear delivery date provided. Although communication was a little slow, it was effective, and phone support was very helpful. The tiles arrived on time, securely packaged. As I had ordered extra, the return and refund process was seamless. Overall, an excellent experience. I would gladly use them again and highly recommend their service.

20 November 2025
Rated 5 out of 5 stars

Marmol Blanco Marble Gloss Porcelain Tiles

This is the second time I ordered off Tiles Universe, they have a nice selection of tiles at great prices. I ordered on 10 November and the tiles was deliverd 3 days later. Yet again it has been a flawless experience from start to finish. I would buy from them again and would recommend them to others.

13 November 2025

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