Free Fusion LTD Reviews 

496
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround times and efficient device repairs that leave gadgets functioning perfectly. Clients also value the clear communication received through regular email updates provided throughout the entire repair process. Reviewers often note the great overall value provided through reasonable pricing structures without any unexpected hidden fees. However, some customers also noted occasional concerns regarding staff communication, dismissive attitudes, or higher repair costs. A few reviewers additionally experienced difficulties with initial device diagnoses or received unhelpful support when seeking assistance.

What people talk about most

Service

Consumers find service to be exceptionally positive, frequently praising the fast turnaround times and great... See more

Product

Customers consistently note positive experiences with product, highlighting that their devices work perfectly... See more

Price

Users describe satisfaction with price, highlighting very good rates with no hidden fees and costs that are... See more

Staff

Clients share positive opinions on staff, frequently highlighting the professional and friendly attitude of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Free fusion came back to me straight away to explain what the problem was with my iPad and gave me options. They kept me updated regularly whilst waiting for spare parts to arrive and even phoned me t... See more

Rated 5 out of 5 stars

I had an incredible experience getting both my screen and battery replaced by this team. I brought my phone in with a shattered display and a dying battery, and they managed to handle the whole fix... See more

Company replied

Rated 5 out of 5 stars

I took my phone to two other repair shops near my work and they couldn't offer much help with my i-phone that kept switching itself off every few minutes. I tried Free Fusion as they were local to hom... See more

Rated 5 out of 5 stars

Clear description of repair options and pricing, coupled with very positive customer reviews led me to choosing Free Fusion for the screen replacement on my iPhone 16 Pro Max. Also impressive was the... See more

Company replied


Company details

  1. Cell Phone Store
  2. Computer Store

Written by the company

At Free Fusion Ltd, we offer both online and local mobile repair services for a range of electronic brands. Our area of expertise is Apple products, including iPhones, iPods, and iPads, but we also provide repair services for Samsung, Oppo and other brands. For customers across the UK, we have a convenient send-in service for online orders. Our team is always available to assist you through email or phone, and we offer recorded delivery for added peace of mind. For our local customers, we have a physical shop where we provide fast, friendly, and dependable repair services. Our shop is open from 9 am to 5 pm on weekdays and from 10 am to 2 pm on Saturdays. Most repairs can be completed within an hour.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

496 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(496)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely Recommend

Great Service. Rear glass repair of iPhone 16. Many local shops said they couldn’t do it. Free Fusion did a brilliant repair for a really good price and had the phone back to me quickly. Will use again as and when needed

26 August 2025
Rated 5 out of 5 stars

Team worked hard to try and fix my IPhone problem

Just collected a water-damaged phone which they worked on for several days to investigate water damage. The team worked very hard to repair this old device, although it’s still not working properly, and I found Angela very helpful about future iphone purchase, and she couldn’t have explained things more clearly.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent,sent my sons phone to be…

Excellent,sent my sons phone to be repaired/the back was smashed,sent it on Thursday,received it back good as new on Saturday.thank you very much guys.very much appreciate the good job you have done.i am a first time customer and will be back.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Top service

Have repaired a couple of items for us now. Give you a quote. No hidden costs. Friendly. Work done to a high standard and promptly. My son uses his iPad to communicate so they knew how important to have it back quicky. Also recommend covers. Highly recommend.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Great and professional service

Great and professional service, they were updating us all the time to make sure we are aware of the progress of our repairs😊
Thank you very much again as this wasn’t the first time with Free Fusion LTD❤️

23 May 2025
Unprompted review
Rated 5 out of 5 stars

The AA for phone repairs but without the yellow van!

I have used Free Fusion whenever I have had a problem with my phone. They have always been very knowledgeable and professional, demonstrating fantastic customer service at a decent price. Free Fusion could be described as the AA for phones—minus the yellow van, but just as heroic! When your device breaks down and starts acting like it’s had a meltdown, they are the emergency service to call!! 5***** service and highly recommended.

13 May 2025
Unprompted review

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