I have work with website of our business for more than 25 años with different hosting suppliers an no one... really, NO ONE has the quality of service than IONOS. The best experience than I have in... See more
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They do not respect your rights accorrding to ICANN. They tend to bundle services and tell you it is not possible to only remain with single products. They told me it was not possible to remove hostin... See more
Company replied
I had an ID (771636019) for ZEIGENTEK, This one was close to expire. I tried several times to look for an answer until today with very friendly solution from Juan Manuel. Just tranfering the old Id to... See more
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I have been an Ionos user for about a year. From a technical point of view, the platform is really excellent, all services work well and are secure. Tech support and customer service are wonderful.
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Company details
- Web Hosting Company
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
- Website Designer
About IONOS | ionos.mx
Written by the company
Sobre IONOS
IONOS es la plataforma cloud ideal para lograr el éxito digital. Tu aliado de confianza para crear una infraestructura cloud y de hosting segura y sostenible con asesoría experta y soluciones digitales que crecen con tus necesidades.
Soluciones de hosting
Desde dominios y herramientas web hasta soluciones de e-commerce, WordPress y servidores dedicados: Con más de 25 años de experiencia y el compromiso de ofrecer a nuestros clientes la mejor relación calidad-precio, hacemos de nuestra plataforma digital, la base de tus proyectos web.
Soluciones cloud
ONOS es sinónimo de eficiencia, escalabilidad y alta disponibilidad en el cloud. Tanto las empresas como el sector público se benefician de nuestro portafolio con soluciones IaaS, compute, almacenamiento, copias de seguridad y PaaS de alto rendimiento.
Con el rendimiento máximo, precios atractivos, los más altos estándares de seguridad y nuestro soporte profesional ejemplar; te ofrecemos todo lo que necesitas para la transformación digital de tu negocio.
¿Por qué IONOS?
IONOS, el proveedor de confianza por excelencia, con más de 22 millones de dominios activos y más de 8 millones de clientes. Con más de 25 años desarrollando y explorando soluciones innovadoras, confiables y de alta calidad en nuestros centros de datos con redundancia geográfica ubicados en Alemania, Europa y EE.UU. Y por si fuera poco, hacemos hincapié en la protección de datos y el cuidado del medio ambiente.
La asesoría personal y profesional es una parte fundamental de nuestra identidad corporativa. Por eso puedes confiar plenamente en que tanto nosotros así como tu asesor personal, estaremos siempre a tu lado.
Contact info
4.3
Excellent
572 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Sneaky auto-renewal and no refunds!
Stay away!
IONOS automatically activated renewal on my domain without my permission, charged me an outrageous high price, and sent ZERO reminders beforehand. I never authorized this, and now they refuse to issue a refund despite proof I didn’t receive any notifications. Terrible customer service—steer clear!
6 May 2026
Unprompted review
Reply from IONOS | ionos.mx
Hi Dan,
We are sorry to hear you are not happy with the service, we have sent you an email via Trustpilot so we can have more details and look into your case.
Regards,
Monica | IONOS
Reply from IONOS | ionos.mx
Hello,
We are sorry to hear that our communication strategy has been a source of frustration for you. Our intention is to inform you about tools that could enhance your projects' performance, but we understand that this can be perceived as intrusive. We appreciate your feedback and will take it into account to improve the user experience.
Regards,
Monica | IONOS
Attention
Attention, perfect and gave me the options that can be made to modify the server. with viable options
10 April 2026
Reply from IONOS | ionos.mx
Hello,
We are delighted to hear that you found our assistance perfect and that the technical solutions provided for your server were clear and viable. It is our priority to offer precise configurations that help you manage your infrastructure efficiently.
Thank you for your positive feedback.
Regards,
Monica | IONOS
Terrible service
Terrible service, I've been a customer for 10 years and the service isn't even considered basic, given their history of poor work and lack of empathy towards customers. They also seem unaware that servers are for other people's production environments, not just websites. Very bad.
I don't see the point in trying to communicate; you should talk to your departments and improve. For my part, I'm going to take precautions to ensure this doesn't happen again. I'm still very upset. I was supposed to start a project with a client last Monday and I lost money because of this problem. I insist, this isn't about a machine that just needs the operating system as you advertise it; it's about people and systems.
5 April 2026
Reply from IONOS | ionos.mx
Hello,
We sincerely regret that your experience after 10 years has led to this perspective. We fully understand that our infrastructure supports critical production environments, and we take the stability of your operations very seriously.
We are currently reviewing the specifics of your case and will contact you.
Regards,
Monica | IONOS
___
Hello,
We attempted to reach you earlier but weren't able to connect. We will try calling again today, so please keep an eye out for our call.
Regards,
Monica | IONOS
___
Hello,
We understand your frustration. We simply wanted to confirm that, following a review of your case, we have checked your invoices and credit notes.
While we would have liked the opportunity to discuss the situation and provide a full explanation, we take your feedback regarding our internal coordination and the impact on your project very seriously. We are committed to using this experience to improve our systems and the human support behind them.
Regards,
Mónica | IONOS
I was fascinated by how easily and…
I was fascinated by how easily and quickly I found the domain and we're going to create my website
26 March 2026
Reply from IONOS | ionos.mx
Hello,
Thank you for your feedback. We are glad to hear that finding your domain was such a quick and easy process. It is exciting to know you are starting your website project with us, and we look forward to helping you make it a success.
Regards,
Monica | IONOS
I have work with website of our…
I have work with website of our business for more than 25 años with different hosting suppliers an no one... really, NO ONE has the quality of service than IONOS.
The best experience than I have in 25 years!!!
5 March 2026
Unprompted review
Reply from IONOS | ionos.mx
Hello,
Thank you very much for sharing your experience. We’re truly glad to hear that after more than 25 years working with different hosting providers, you consider your experience with us the best one.
Your feedback means a lot to our team and motivates us to keep delivering high-quality service.
Kind regards,
Monica | IONOS
Reply from IONOS | ionos.mx
Hello,
Thank you for your feedback. We’re glad to hear that you’re happy with the service, the speed, and the dashboard experience.
If you ever need any assistance, we’re here to help.
Kind regards,
Monica | IONOS
Good service and easy to setup
5 January 2026
Reply from IONOS | ionos.mx
Hi,
Thank you for your feedback. We are glad to hear that you are satisfied with our service and found the setup process easy.
Regards,
Monica | IONOS
Ionos gives one of the best services…
Ionos gives one of the best services and prices to start a project.
22 December 2025
Reply from IONOS | ionos.mx
Hi,
Thank you for your feedback. We are glad to hear that you consider IONOS a strong option in terms of service quality and pricing when starting a project.
Regards,
Monica | IONOS
Reply from IONOS | ionos.mx
HI,
Thank you Eduardo!
Regards,
Monica | IONOS
I Recommend IONOS for all your…
I Recommend IONOS for all your projects...
7 November 2025
Unprompted review
Reply from IONOS | ionos.mx
Hi,
Thank you for your recommendation!!
Regards,
Monica, IONOS
everytime that I use ionos I have a…
everytime that I use ionos I have a surprise can't be glad with those inconvenients, I got 2 domains but I payed for 3 domains and get charged for 3 domains is a mess your system for charging us
5 November 2025
Reply from IONOS | ionos.mx
Hi Lilia,
We’re very sorry for the confusion and inconvenience you’ve experienced. After reviewing your account, we’d like to clarify that the two domains you registered yesterday have not yet been billed.
Regarding the third domain, it appears that it was not successfully registered. The amount you’re seeing is likely a temporary reservation hold made during the registration process — this is not an actual charge and will automatically be released by your bank.
For a smoother experience in the future, we recommend selecting the option indicating that you’re already an IONOS customer when registering new products. This allows you to manage all your domains and services under a single customer ID, making access easier for you.
If you have any further questions, please don’t hesitate to contact our support team.
Regards,
Monica, IONOS
FACIL DE USAR
19 October 2025
Reply from IONOS | ionos.mx
Hola Jorge,
Nos alegra saber que te ha resultado fácil de usar. Queremos que la experiencia con nuestros servicios sea siempre sencilla y cómoda.
Un saludo,
Mónica, IONOS
They do not respect your rights…
They do not respect your rights accorrding to ICANN. They tend to bundle services and tell you it is not possible to only remain with single products. They told me it was not possible to remove hosting without loosing my domain. After insisting on a call center. No I have only my domain with them and hosting on other provider.
18 March 2025
Reply from IONOS | ionos.mx
Hi Alejandro,
We understand your concern and would like to clarify the situation. The cancellation of a full package always includes all the services contained within it, including the domain. If you currently only have a domain registered with us, it is because you have a Domain package. The details of the tariff and the features included in this package were explained by our support team. We hope this clarifies the matter.
Regards,
Monica, IONOS
the register form is terrible
the register form is terrible, the main menu to looking for the register isn't friendly enougth
8 September 2025
Reply from IONOS | ionos.mx
Hi JM,
We’re not entirely sure what you mean. If you’re referring to the main website and need support, please contact us at 0800 123 8394. If you’d like to share suggestions for improving the website, we’d be happy to hear your ideas.
Thanks,
Monica, IONOS
it is a great experience until now with…
it is a great experience until now with ionos i hope this continue on one year that I will finish evaluation! to maybe sell hosting by them
29 July 2025
Unprompted review
Reply from IONOS | ionos.mx
Hello,
Thank you so much for your kind words!
We're really glad to hear that your experience with IONOS has been great so far. We're committed to maintaining that level of quality and support throughout your journey with us.
Regards,
Monica, IONOS
They force me to buy from the Mexican…
They force me to buy from the Mexican website, the same domain name was double the price , plus I need the main portal in english and is only available in spanish ....the experience was pretty frustrating
17 July 2025
Reply from IONOS | ionos.mx
Hello No,
If you are a resident of Mexico, your contract should be made through ionos.mx (IONOS Mexico). However, you also have the option to contract through ionos.com (IONOS USA and worldwide). We have reviewed your customer record and do not see that you have contacted our support team, so we cannot determine why you had to contract through .mx instead of .com.
Regarding the language of the control panel, you can change it by clicking on the user icon in the upper right corner and selecting the "Cambiar idioma" option found at the bottom of the dropdown menu.
Best regards,
Jorge, IONOS
Excelent support with real people
Excelent support with real people, you can call them or email them and they reply fast.
4 July 2025
Unprompted review
Reply from IONOS | ionos.mx
Hi Ariana,
We're thrilled to hear that you're so satisfied with our fast and efficient support. Remember, we're here whenever you need us.
Best regards,
Jorge, IONOS
Reply from IONOS | ionos.mx
Hello Bernardo,
It's great to know that your experience was seamless. We look forward to assisting you again.
Best,
Jorge, IONOS
Easy to register a domain.
7 June 2025
Reply from IONOS | ionos.mx
Hi Fernando,
We are glad you consider it easy and that you are happy with the service.
Regards,
Monica, IONOS
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