ionbottles.com Reviews 695

I absolutely love my new bottle and use it everyday! Your customer service was excellent especially with your follow through. Have more energy, less brain fog and overall feel so much better. My customer service contact was Sherwin who was outstanding!

Replaced my broken bottle, no questions asked

Customer service was great!!! They solved my issue quickly and were professional. I would recommend choosing them as your vendor.

My bottle broke within four months after purchase. I reached out since it was under warranty, and they tried to charge me $17 for shipping to replace the bottle. I pointed out that current shipping rates were $6, but they insisted I would need to pay $17 to replace the bottle, which is likely more than the manufacturing cost of the product.

I have bought several bottles from them and any time that I ran into an issue customer service was quick and resolved my issue above and beyond my expectations. Great product and A+ customer service!

So my first bottle did not work correctly and they ship me a new one. The shipment took a while and I was upset about that but now that I’ve had my water bottle for a while. I love it. I feel less aches and pains. I’ve now had it for a couple months. I use it several times every day and it’s still working well so I Would now give this water bottle a five star rating. Thank you for a great product!

Consumer information
I would appreciate more information about how long the H2 infusion lasts. (cap on/cap off?). With H2 being so volatile, consumers need to know what is the time frame for consumption, for maximum or effective benefit. I have not found this information readily available.

Customer service rep, Sherwin, stepped up and went above and beyond after a misunderstanding on my part! I am happy to see a company stand behind their policies.

Do not buy this. It’s overpriced and does not work. I was already using a hydrogen water bottle that worked fine, I thought I would try a more expensive one to see the difference. This company sent me a faulty product, if you put cold bottled water in the bottle, in managed to turn in warm! Complained to customer service and they have done nothing but fob me off and accuse me of lying.
ORDER #46330

I received an ion bottle for Mother’s Day! I absolutely loved it! However my husband dropped the charging lid and broke it. I contacted the company to see if I could replace the lid. Even though it wasn’t covered in the warranty they are sending a complete replacement! I am so happy! It’s a great product and they are a great company!
I highly recommend this product .
Marsha

Great customer service. I had a small issue with my delivery and it was resolved in no time.

I had an issue with my bottle, Franz resolved the issue within 2 days… Great communication…. 🙏🏻👊🏽

I still think people have to be careful in the health space. I got sick with indigestion and almost a detox feeling when I drank the water. My concern also is how does mold not grow in the lid? Always remember just because companies and influencers promote products they don't always work for everyone.

I’ve had my triton sport bottle for less than 3 weeks.. and it’s leaking like a broken dam. I have not misused it, have not exposed it to any harsh conditions, and allow nobody else to use it. Yesterday, July 7 2024 it worked great.. today July 8 2024 it starts pouring water out as soon as it’s flipped upside down ! I paid good money for this product, and for it to only last 2-3 weeks is unacceptable !

This company was very communicative, and their support was excellent. I called them with an issue that I had. And they sent me out a new bottle nearly right away. I'm very happy with the service I received!

The service was good and professional. The message I send to customer service is answered quickly and factually within about 24 hours. I like this company.

Their website was clunky and easy to use. All the necessary information was easily found. Trusted store.

This has been the fastest and best customer service i have received in a long time. I had an issue and IonBottles went above and beyond to resolve my issue. This has created huge confidence in this brand for me.

f. horrible company. zero customer support. They jerk you around so that you must put in a credit card dispute. I purchased 2 bottles, and one was put together wrong. I sent them pics, and just asked for a replacement, but no. They are useless, their customer support # just hangs up, so they suck royally.!!!!!!