Invitation Homes Reviews 9,120

Upon move in, the house was not clean and a request wasn’t made to clean it upon move like they said they would, then I notice other things wrong after move in. Once a request for these items to be repaired, they made sure they took it out of the security deposit. They charged us for dirty carpet (was already stained and dirty) hardware that was already in home upon move in, landscaping in the middle of winter when everything is dead, drywall and paint after being told that if we left paint and spackle we wouldn’t be charged. They will find everything they can’t to keep money from you and they will always price gouge you in your rent! They are a shady company to rent from. I would absolutely give 0 stars if I could.

I wish I could give zero stars, absolutely unprofessional and lazy staff. It seems like the owner must be stupid to keep these useless people to run this company

Moved into our new home and struggled with them to replace the "Gas Regulator" on our oven. Their staff told us to "Increase the heat to 500 degrees for 30 minutes" with the hopes of resetting the system. Turns out, the gas leaked all the more! I had to evacuate the house until it aired out. If they are not careful, they could cause some serious problems and potential fatalities with an error like that.

Avoid if you can.

My review is in regards to Alex a maintenance technician. Alex is always cordial and accommodating. He gets the jobs done with us and will always be a preferred tech.☺️

Invitation Homes is still terrible. They made is live in a home infested with black mold for 1.5 uears before they fixed it. Maintenance kept rescheduling appointments. The main office allowed them to reschedule for the holidays even though I wanted the mold gone for the holidays.
I told them there was no leak in the roof because the homes in this neighborhood are poorly assembled. We had a remediation with the builder already. Beazer, is the builder in this particular case. We live in Florida. Dupree Lakes subdivision. The house was falling apart when we moved in. I took extensive photos from the day we moved in. I have all the Maintenance requests that I made the entire time we have been living here. They dont care about their tenants. The mold in our house was killing us and they didn't care. I sent photos to the CEO and members of the board. I begged them to help us. Nothing. We got a phone call last week from a property manager asking if I wanted maintenance to come out and visit again. This is in response to me asking for 10 months rent to be returned to us since they made us live in a house full of mold for 18 months. I thought 10 months of rent was a fair request as compensation. She called to tell me she will have maintenance call me. I may have to get an attorney since we are still under a lease with them. Rent from anyone else.

Wish there was a 0 A nightmare company they want you to be on time to pay but have to wait to get repairs done and they don’t pay for it to be done correctly they just do a lot of patching and then want to drag their feet *I would not recommend them at all and no one can help they pass the buck a lot corporate does not even respond. Save yourself the stress Homes in HOA beware they target these homes for fees. It should be illegal to charge for all the items we moved into this home and it had a leak I asked why they were rushing us in if the leak wasn’t fixed prior to us moving in, then there was a tree cut down by previous tenants and HOA sent violations to us wait there was no trees or grass when we moved in . Lease over the construction department comes to do walk out the lady Stephanie says oh the PCV cover for outside had no cover well obviously there was never one in the beginning but she said we had to replace guys came out for electrical work at 6:30 pm it’s dark and you can’t see anything. House was cleaned better as we exited then we came. I would highly suggest not renting from them at all Glad we are out. Update as of today 1/13/26 these people sent the move out notice giving us our deposit and as expected they are taking $713 of our money due to bogus claims this should be against the law Invitation homes trying to charge us with adding a dish satellite we never had, drywall claims that were already an issue with the unfinished basement ceiling. Run and I mean run a bunch of crooks

We have lived in our Invitation Homes property for nearly two years and truly love our home. Unfortunately, our experience with Invitation Homes’ handling of an HOA issue has been extremely stressful and disappointing.

We have received multiple HOA violations for a brown patch in our grass. We have been fully compliant and immediately hired a professional lawn company to treat the lawn. The lawn company advised that the issue may not fully resolve, but we still took every possible step to address the concern.
Despite our efforts, communication from Invitation Homes has been nearly nonexistent. I have reached out multiple times to the person who is supposedly managing the HOA violation and have received no response. I have also called Invitation Homes repeatedly and received conflicting information.

Some representatives say they do not know who handles HOA violations, while others claim no messages were sent, even after I was told a message would be forwarded.

We then received a letter stating we have seven days and may be required to vacate our home. Receiving a notice like this over a minor lawn issue, after being fully compliant, is alarming, confusing, and extremely concerning. The lack of clear communication and accountability has made this situation unnecessarily stressful.
We love our home and do not want to move. However, Invitation Homes’ inability to properly manage HOA communication or advocate for their tenants has left us feeling unsupported and anxious. Renters deserve transparency, follow through, and basic communication, especially when their housing is being threatened.

Bo is wonderful

This company is the worst. They are terrible when it comes to customer service. I called with amenities access issues and it took over 3 months for them to get me access. The whole summer went by and my kids could not enjoy the pool, then sent me a bill for replacement of key fob that was never furnished to me from the beginning. They charge you a lot of hidden fees, why am I paying an air filter fee every month and actually receive an air filter every 3 months. They charge you rental insurance fee even though you have your own rental insurance. How does that make any sense? If they are insuring the outside of the home why am I being charged for that? I was displaced during the government shutdown, called and asked them to please change the due date of my rent from the 1st to the 10th for three months because I would receive my payment around that day and was told NO. I received 3 eviction notices for the three months my rent was not paid by the 3rd as well as a $115 late fee each month. I called to try and get the late fees removed due to my situation and was advised that I would get a call from someone then next day. Needless to say that never happened. I would not recommend renting from this management company AT ALL. They are not sensitive to emergencies or real life situations. All they care about is money. Mind you I have never paid late or missed a payment on my 2 year lease......You will save renting from anyone else.

Bad customer service

I Had No Heat For An Entire Winter And All Invitation Homes Did Was To Send 10 to 12 People To Give Them Estimates For Repair. They Did Not Want To Replace The Unit. The Unit Was To Small For A Home That Size. I Loss time From Work And Income, But They Wanted Me To Pay The Rent With No Heat. I Was Talked About Like A Dog By The Employees Who Thought I Had Disconnected The Call, But I Had Not And Heard Every Word. The Employees Are Nasty And Unprofessional. They Do Not Answer Phone Calls Or Emails In A Timely Matter, Somes Never Responding Or Returning Calls And Or Emails. I Now Have Active Cases With *The Federal Trade Commission, *The Attorney Generals Office And Filing With The *Better Business Bureau.
They Don't Repair Anything And Place All Repair Needs On The Tenants. Do Not Lease From This Management Company. Every Review That You Read And News Reported Is Relatively True. My Experience Was Terrible And I Have Recordings, Emails And Witness Statements To Cover My Claims. DO NOT ENTER A LEASE WITH THIS COMPANY. THIS IS MY WARNING TO YOU. THERE IS MORE, BUTTHERE IS NOT ENOUGH TIME OR SPACE. I CAN TRULY WRITE A BOOK ABOUT MY EXPERIENCE.

My experience with Invitation Homes over the past two months has been deeply disappointing and unnecessarily stressful. Despite providing a valid, court‑issued protective order — enforceable through February 2026 — the company repeatedly delayed processing my lawful early lease termination under Texas Property Code § 92.016.

From the beginning, I communicated openly and in good faith. I explained that my mother‑in‑law was in hospice with stage‑four cancer and that my husband and I were preparing to move in with his parents to provide daily care. I asked whether any financial accommodation or payment plan was available during this extremely difficult time and was told that no assistance of any kind could be offered.

When my personal safety was later compromised — including threatening phone calls, property disturbances, and sightings of the individual named in my protective order — I immediately submitted the legal documentation required to terminate the lease. I also provided more than 30 days’ written notice, even though the statute does not require it.

Throughout this process, Invitation Homes continued to delay, miscommunicate, and mishandle my case. My mother‑in‑law passed away on Christmas morning, and even with full knowledge of this loss, the company maintained a rigid and unsympathetic approach.

Most concerning, the company attempted to assign full lease responsibility to my husband, despite the protective order explicitly extending to “family members.” This position contradicts both the language and intent of Texas Property Code § 92.016, which prohibits landlords from retaliating against or imposing additional obligations on a protected tenant.

Only after nearly two months — and repeated follow‑ups — did Invitation Homes confirm approval for an early termination without penalty for only me. They stated that since my husband's name is not "listed" on the protective order that they would be transferring "all" financial liability to him, basically by way of me. Even then, I had to request basic transparency, such as the name and contact information of the Portfolio Director who authorized the decision.

No tenant dealing with safety concerns, family medical crises, or legally protected rights should have to fight this hard for compliance with state law.

My hope is that Invitation Homes will review how cases involving protective orders and vulnerable tenants are handled so that no one else has to endure this level of stress, delay, or disregard.

It took them 6 weeks to replace our refrigerator. We had to buy a refrigerator and keep it in the garage out of our own pocket. No urgency. Now, our plumbing is backing up raw sewage into our bathtub and shower. Customer service hung up on us. BE WARNED. PAY YOUR RENT IN ESCROW AT THE COURTHOUSE!

This company takes forever to fix problems. We had a septic leak which flooded the basement. It took them over three months to repair everything. Plus they make you put in several work orders for the same incident.

I am not the type of person who leaves bad reviews. I usually prefer to resolve things privately and give people the benefit of the doubt. However, my prolonged experience with Invitation Homes has compelled me to share this warning.

My tenancy has been tainted by two major failures:

1. Neglected Safety & Repairs
For 46 days, I dealt with a severe roof leak that impacted the habitability of my home. The water intrusion wasn't just a mess, it was a safety issue. Water pooled in my kitchen light fixture and shorted out the power outlet. Despite their own maintenance worker confirming this was a hazard, it took 15 days for them to address the electrical danger.

2. Ongoing Noise Violations
On top of the maintenance chaos, I have dealt with persistent noise violations that breach the standard Covenant of Quiet Enjoyment. Management has consistently failed to address these disturbances effectively, leaving me without the peace and quiet I pay for two years.

The Management Response
What is most concerning is the attitude from the team (specifically Gilberto Camacho and Yessenia Hernandez). They characterized the electrical safety hazard as a "mere inconvenience" and said they don't see it as an issue because they said so. They have been dismissive of the noise complaints. After living in a construction zone with toxic fumes, dust, and constant noise for over six weeks, the compensation they offered was negligible.

I expected a professional management company to prioritize tenant safety and quality of life. Instead, I had to fight just to get dangerous electrical issues resolved. I cannot recommend renting here.

I have been trying to view a property and hard to reach someone about a specific time to view! Like pulling teeth. And good thing I saw the reviews! I am no longer interested seems like ill have problems. Thank you

Excellent walk-through with Greggory. He was patient, thorough in his explanations, and answered all our questions. A very positive and professional experience.

My partner and I leased a property without disclosure of known irrigation or water intrusion issues. Shortly after move-in, the home flooded, causing significant water damage. Due to a lack of response from management, we were forced to extract standing water ourselves. During wallboard removal, the individual performing the work stated that the damage pattern indicated this issue had occurred previously and that mold was present.
We are now dealing with ongoing moisture issues and black mold. For more than two weeks, we have contacted Invitation Homes daily, often multiple times per day, through all available channels. We have repeatedly been assured that work orders were created and marked as urgent; however, no work orders have been approved, no repairs have begun, and no remediation plan has been provided. There is no local property manager or identifiable point of contact with authority to resolve this matter. The Tampa office has been non responsive. We are shocked as paying tenants to be treated with such disrespect. They simply don't care. No one from the company has been in touch or has come by to see the damage, etc. I would never advise anybody do business with a company that would treat its tenants this way. We are in disbelief and devastated by our current situation and how we are being treated.

This has been the worst experience and the worst business I’ve ever dealt with, I’ve been without power now for a week, last time it was for three weeks as they sent out multiple electricians for the cheapest price to fix the problems, not only do I rent. I also have two young children, and we are on a well so that means there’s no running water no restrooms and this is absolutely the worst brand business that there could be.

e company, they charge you for everything. You start with one price and then they charge you a fortune. They gave me a dirty house, and on top of that, they change the payment methods. You call and they say someone will call you back, but that never happens, and then they charge you for paying late when it's their fault for not having good communication. This happened to me in Port Charlotte, Florida. Be very careful when renting with this company.. I was with them for a year; my contract ended on December 7th of this year, 2025, and they haven't returned my deposit, and they won't. This is what they do.