invisiblebraces4u Reviews 

773
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 732 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and patient, providing clear explanations and making them feel comfortable throughout their journey. The service is frequently described as smooth, professional, and efficient, with many appreciating the easy and quick booking process. People highlight the exceptional customer service, noting that their questions are thoroughly answered and their needs are heard, contributing to a positive overall user experience. However, some customers also noted significant issues with communication, reporting a lack of responsiveness, having to chase for updates, and receiving inconsistent information or contradictory advice regarding their treatment plans. These concerns often extended to problems with scheduling and aftercare, where people experienced difficulties booking appointments or felt there was a lack of support once treatment was completed.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Service

Customers consistently note positive experiences with service, particularly during initial consultations,... See more

User experience

Customers had positive experiences with user experience, finding the process smooth, straightforward, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, friendliness,... See more

Booking process

People report positive experiences with the booking process, finding it easy and straightforward. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went for my first Invisalign appointment and had an amazing experience at ib4u Dalston. Everything was explained to me so clearly by Mahfuz who really took the time to make sure I was confident and... See more

Rated 5 out of 5 stars

So far the experience has been great. I had an initial consultation with Harley, who was super helpful and friendly, explaining everything in detail and booked my next consultation in promptly.

Rated 5 out of 5 stars

The consultation was great because it cut to the key points and questions - perfect for fitting in on a working day. Was great for Harley taking the time and making sure the pricing plan and inclusion... See more

Rated 5 out of 5 stars

Went into my consultation at IB4U Bow feeling anxious and skeptical but walked out of there absolutely gleaming with excitement!! The service was so smooth and professional. Every member of staff w... See more


Company details

  1. Cosmetic Dentist

Written by the company

At invisiblebraces4u, we guarantee the best, most affordable Invisalign prices in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

773 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(773)

736 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great free consultation

Josh gave me an amazing consultation, went through different types of treatments and got me booked in at the nearest clinic available. I had no questions unanswered and feel confident enough to proceed with the next step to start my treatment!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

10/10

I had a great experience from start to finish. Josh, my Treatment Co-ordinator, was so helpful, knowledgeable, and made me feel completely at ease throughout the consultation. Everything was explained clearly and I felt really confident moving forward with my Invisalign journey. Can’t wait!

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! I attended for my scans within 1 week of asking for more information. Unfortunately I was not followed up after a week but as soon as I sent a message Keira whitehead rang me straight away and lead me through the process! Including answering all my questions very fast and providing extremely informative answers, thank you so much for making this process simple and exciting!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a consultation today with Harley Woolfe

I had a consultation today with Harley Woolfe and was very satisfied with the experience. I’ve now booked an appointment, and I found the consultation to be very informative, with all my questions answered to a high standard. My teeth have been something I’ve struggled with since I was born, and they’ve been a big insecurity for me. This opportunity means a lot, and I’m hopeful it will help me build my confidence.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I came in for an Invisalign review…

I came in for an Invisalign review today feeling quite unsure about whether I wanted to go ahead with refinements, but Amar and his assistant completely put me at ease. Their expertise and honesty really stood out, they took the time to explain how refinements could help me achieve my dream smile, without any pressure.

Amar’s assistant was incredibly gentle and thorough while completing the scans, which made the whole experience so comfortable
She also shared her own personal story with teeth straightening and this helped me to make a decision with my own treatment. It’s clear they work brilliantly together as a team, creating such a welcoming and professional environment.

I’m genuinely looking forward to coming back for my fitting appointment just to see them both again! I honestly couldn’t recommend a better duo, thank you for such an amazing experience. See you both soon!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Consultation

Had a lovely chat with the Co-ordinator Josh Gower. He took me through the different options available and the financing options. Was very convincing so I had to book my appointment then and there!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Harvey

Thank you Harvey! Had a great experience on my online consultation. Very warm and friendly and broke down everything for me. Can’t wait for my appointment!

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Stay Away - Liars and Hidden Costs

Stay Away. They are extremely talented at crushing you with hidden costs. To the point I’d say they are even liars. I paid for the lite package which they said would take anywhere between 14-16 weeks. They showed me pictures for what my teeth should look like once treatment was completed and then Have the option to pay for “refinement aligners” which are optional but you don’t need to go ahead.

When I got my retainers I was given a 14 week program. But when I signed up to the Invisalign app, put in my details, it said I should be on a 16 week program. So now after week 14 is done, my teeth look nothing like the pictures I was shown, I went into the clinic in Acton and made my complaint and raised my concern, the dentist didn’t know what to say, referred me to a “supervisor” who I will meet sometime in the future and just said most likely app made a mistake. I Was told I need to pay £99 for the refinement aligners, isn’t it funny that the app already told me I would need additional aligners because i was on a 16 week program and they only gave me 14 but it was the Invisalign app that made the mistake not them.

So having no choice I paid and I did an additional scan for my refinement aligners and was told to wait 2 weeks. 1 week later I got a callback saying the scans were wrong and I need to do the scans again, was promised an appointment in 48 hours, but now I need to wait 10 days for the scan because there’s no slots available so I was lied to again. Then I will have to wait another 2 weeks for them to come.

Once this mess is done, I will need to pay another £400-600 for retainers depending on which ones I go for because it’s not included in the package.

I was brought in on paying £1995, paid AGAIN for my week 15 and 16 aligners which they never gave me, Will pay for retainers again, so will end up paying anywhere between £2600-£2700 in total. But I came in on £1995.

I also paid for a 14-16 week program, and this treatment will take at least 20-22 weeks now because of their delays and mistakes.

Paid £800 extra, for a delayed treatment full of lies, hidden costs, mistreatment.

Save yourself the headache. Go for a more reputable company that won’t waste your time, lie to you, charge you extra, make you pay twice for aligners you already paid for, and a treatment plan that takes 4-6 weeks longer than they say.

Bloody waste of time and my money. Better to have your teeth the way they are than to go through them. I regret that I’m giving my hard earned money to such people who punish you like this for giving them your trust.

Stay away.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Invisible braces 4 u

Invisible braces 4 u, offered a free online consultation, with this I was greet by a welcoming lady who explained I would have my consultation with Harley. During the consultation I was able to discuss what I wanted to achieve, Harley was knowledgeable about what could be offered, understanding my needs. Following this Harley provided me with the option of what Invisible braces 4 u clinic was best for me, choosing the Leeds clinic. Inbetween my online consultation and face to face at the clinic Invisible Braces 4 U provided me with updates, through various platform (calls, texts, emails) and I was able to contact them if I had any queries. I would definitely recommend!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Invisalign

Great experience from start to finish with Iryna and Jess on my Invisalign journey. They were both very attentive to detail and ensuring the end result is exactly as expected. Would highly recommend them 🙂

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing and secure staff

Every step of the way I was reassured and had friendly staff who made me feel comfortable at the appointment. I think it’s so important to have that whether it’s reception or dental nurse themselves and I’m now looking more forward to getting the Invisalign’s because of it.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Give it a go!!

At first I was a little worried about moving ahead with invisible braces, however from the first initial consultation over the phone, I had so much reassurance about the whole process and the support I would receive. I then attended my in person appointment and was met with such kindness by the team and they were open to answering all my questions. I would say give it a go!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

A Confident Start to My Smile Journey

I’ve just finished my virtual consultation with treatment coordinator Harley, who was both friendly and professional. They made sure I fully understood what Invisible Braces has to offer and explained which options would best help me achieve the smile I’m looking for. A very positive experience overall.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Harley was very helpful and informative, easy to ask questions, and made me confident in the service!
Booking and the appointment was quick and easy

23 April 2026
Unprompted review

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