invisiblebraces4u Reviews 

772
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 732 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and patient, providing clear explanations and making them feel comfortable throughout their journey. The service is frequently described as smooth, professional, and efficient, with many appreciating the easy and quick booking process. People highlight the exceptional customer service, noting that their questions are thoroughly answered and their needs are heard, contributing to a positive overall user experience. However, some customers also noted significant issues with communication, reporting a lack of responsiveness, having to chase for updates, and receiving inconsistent information or contradictory advice regarding their treatment plans. These concerns often extended to problems with scheduling and aftercare, where people experienced difficulties booking appointments or felt there was a lack of support once treatment was completed.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Service

Customers consistently note positive experiences with service, particularly during initial consultations,... See more

User experience

Customers had positive experiences with user experience, finding the process smooth, straightforward, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, friendliness,... See more

Booking process

People report positive experiences with the booking process, finding it easy and straightforward. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went for my first Invisalign appointment and had an amazing experience at ib4u Dalston. Everything was explained to me so clearly by Mahfuz who really took the time to make sure I was confident and... See more

Rated 5 out of 5 stars

So far the experience has been great. I had an initial consultation with Harley, who was super helpful and friendly, explaining everything in detail and booked my next consultation in promptly.

Rated 5 out of 5 stars

The consultation was great because it cut to the key points and questions - perfect for fitting in on a working day. Was great for Harley taking the time and making sure the pricing plan and inclusion... See more

Rated 5 out of 5 stars

Went into my consultation at IB4U Bow feeling anxious and skeptical but walked out of there absolutely gleaming with excitement!! The service was so smooth and professional. Every member of staff w... See more


Company details

  1. Cosmetic Dentist

Written by the company

At invisiblebraces4u, we guarantee the best, most affordable Invisalign prices in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

772 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(772)

734 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 experience!!

First I would like to give a big thank you to Dr Aliyah. Who helped me start my journey. She was so warm yet professional and made me feel comfortable especially as I was so paranoid from past experiences. Also, thank you Dr Ramen, he was great as well. They both were so informative and took their time with letting me know everything I needed to know and more.

If you are thinking about starting your journey. Start with invisiblebraces4u!

Everything went smooth and easy!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Off to a great start.......

Started my "Invisalign" journey with the clinic in Bow today.
From my first contact with Josh on Friday the booking process was easy and informative. I found myself in their lovely clinic in Bow on Sunday morning.
My coordinator Amelia is lovely and very helpful.
All the staff were great, the X-rays and scans taken quickly and easily. The dentist who reviewed my case was honest about what I could expect and they show you your finished smile will look like
I had braces about 50 years ago and this is so much easier.
I've been wanting to do this for ages and I'm so excited to give this to myself as a 60th birthday present from me to me.
Trusting the process with the support of invisiblebraces4U.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Had a virtual consultation with…

Had a virtual consultation with Atlanta, we thoroughly discussed the treatment plans, and the process I’d be going through, she was super informative and friendly, and has me very excited to start my treatment!

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Virtual consultation

Had a really good call with Atlanta who talked me through all options available, answered all the questions I had for her in confidence and has booked me in for an in person consultation with great ease! Really good experience from the very beginning

16 May 2026
Unprompted review
Rated 5 out of 5 stars

I had such a great experience with this…

I had such a great experience with this Invisalign company from start to finish. The whole team was welcoming, professional and made me feel comfortable throughout the appointment. Atlanta was especially amazing she was friendly, knowledgeable and took the time to explain everything clearly. She made me feel at ease and answered all of my questions with patience and care. The service felt very personal and professional, and I left feeling confident and excited to start my Invisalign journey. I would definitely recommend this company to anyone considering treatment.

16 May 2026
Unprompted review
Rated 1 out of 5 stars

I’m very disappointed with the customer…

I’m very disappointed with the customer service at Invisiblebraces4U Islington.

Before payment, the communication was much more proactive, but once I had paid for the braces, it became very difficult to get timely responses. I was asked to order additional braces, which I have now been waiting around four weeks for, and there still seems to be no clear update on where they are or when I will receive them.

Communication via WhatsApp has been particularly poor, with messages often going unanswered for days. When I asked how to raise a complaint, I was simply given an email address rather than any meaningful support or attempt to resolve the issue.

They are not the cheapest provider, and even if they were, the level of aftercare and customer service would still be disappointing. They appear to be very good at promoting themselves on social media, but my experience of their customer care has been well below par.

Based on my experience, I would recommend researching other Invisalign or clear aligner providers before choosing Invisiblebraces4U Islington.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Good experience so far. Team are really responsive and moved my appointment last minute. Had a great chat with Harley as well where he answered all my questions and made me feel super comfortable!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

I had my initial consultation with Atlanta.

I had my initial consultation with Atlanta today at Invisiblebraces4u. I was very anxious not knowing what to expect. I was put at ease instantly! The detailed explanation and great communication was beyond satisfactory. Atlanta provided me with everything I needed to know. I look forward to now going ahead with my treatment. Thank you Atlanta.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Free consultation today

I had a free consultation today with treatment coordinator Josh Gowers, this was very clear and all my questions answered around prices, extra costs (retainers only), expectations etc. I have now booked my next consultation with the dentist and I am excited to attend this appointment to see what package is most appropriate for me. I was also informed that this consultation is fully refundable which was positive to hear.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Dr Soumaya Top Dentist in the UK

I’m super excited to attend my appointment to be able to see a before and after pictures of what having invisighn can do is a really good tool to have, I wouldn’t want to spend money and time but have the outcome be not what I want…… Also Dr Soumaya is a lovely person, speaking with her, has made me more confident and determined to get invisilighn……can’t wait to see the end result 😊

5 May 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Very professional & friendly service

Very professional & friendly service . I have hunted around and the best price , quality & service I had was here . Gizem was very detailed and helpful with any questions that arise and potential future questions that mat arise further on .

3 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience during my…

I had a great experience during my Invisalign consultation. Atlanta explained the entire process clearly and made everything easy to understand. She was also super helpful in finding an appointment time that worked perfectly with my schedule. Throughout the consultation, she made sure to check in and ask if I had any questions, which I really appreciated. Overall, a very smooth and positive experience

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Great free consultation

Josh gave me an amazing consultation, went through different types of treatments and got me booked in at the nearest clinic available. I had no questions unanswered and feel confident enough to proceed with the next step to start my treatment!

3 May 2026
Unprompted review

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