invisiblebraces4u Reviews 

772
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 732 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and patient, providing clear explanations and making them feel comfortable throughout their journey. The service is frequently described as smooth, professional, and efficient, with many appreciating the easy and quick booking process. People highlight the exceptional customer service, noting that their questions are thoroughly answered and their needs are heard, contributing to a positive overall user experience. However, some customers also noted significant issues with communication, reporting a lack of responsiveness, having to chase for updates, and receiving inconsistent information or contradictory advice regarding their treatment plans. These concerns often extended to problems with scheduling and aftercare, where people experienced difficulties booking appointments or felt there was a lack of support once treatment was completed.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Service

Customers consistently note positive experiences with service, particularly during initial consultations,... See more

User experience

Customers had positive experiences with user experience, finding the process smooth, straightforward, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, friendliness,... See more

Booking process

People report positive experiences with the booking process, finding it easy and straightforward. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went for my first Invisalign appointment and had an amazing experience at ib4u Dalston. Everything was explained to me so clearly by Mahfuz who really took the time to make sure I was confident and... See more

Rated 5 out of 5 stars

So far the experience has been great. I had an initial consultation with Harley, who was super helpful and friendly, explaining everything in detail and booked my next consultation in promptly.

Rated 5 out of 5 stars

The consultation was great because it cut to the key points and questions - perfect for fitting in on a working day. Was great for Harley taking the time and making sure the pricing plan and inclusion... See more

Rated 5 out of 5 stars

Went into my consultation at IB4U Bow feeling anxious and skeptical but walked out of there absolutely gleaming with excitement!! The service was so smooth and professional. Every member of staff w... See more


Company details

  1. Cosmetic Dentist

Written by the company

At invisiblebraces4u, we guarantee the best, most affordable Invisalign prices in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

772 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(772)

735 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I came in feeling slightly nervous

I came in feeling slightly nervous, but the welcoming atmosphere and friendly staff immediately put me at ease. I was given plenty of time to explain everything I wasn’t happy with about my smile, as well as what I hoped to achieve with Invisalign. Gizem was absolutely fantastic!! She listened carefully, asked questions to fully understand my concerns and made it easy for me to explain exactly what I wanted to change. She explained the whole process clearly and made sure I understood every step and what I could realistically expect.

4 July 2026
Unprompted review
Rated 3 out of 5 stars

Would Prefer To Know Before A Big Spend (£££)

Not transparent about the likelihood of invisible braces working long term. In the mornings after wearing the retainer overnight my teeth are almost always straight, but by midday each day they have shifted badly again. This is over a year after completing treatment with you. Otherwise, initial staff were nice when starting treatment - although it was not helpful to see a different dentist each time afterwards. Thank you!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Positive Consultation Experience

Consultation was thorough, took me through everything I needed to know and got me booked in right away!
Connection wasn't great and lost a few times on the call, but always had a call back straight away :)

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! I told you a week in advance I didn’t want my consultation but you wouldn’t refund my deposit unless I attended, even though I’ve been told by another dentist Invisalign won’t work for me. All you want is peoples money. Disgusting! DO NOT USE THIS COMPANY.
I never received a refund. And was not told prior to paying the deposit that I had to attend. I was just told if I decide not to go ahead I would get a refund which was a lie.
In a time where people are struggling to make ends meet this is disgusting!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

I just had a FaceTime consultation

I just had a FaceTime consultation with Josh, and it was such a great experience. He was incredibly friendly, professional, and took the time to answer all of my questions thoroughly, which made me feel really comfortable and informed. He also helped me find the closest clinic to me making the whole process so much easier. I really appreciated his patience, knowledge, and support throughout the consultation. I would definitely recommend speaking with Josh if you’re looking for helpful and genuine guidance.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Another excellent experience at the…

Another excellent experience at the clinic. The dentist was professional, friendly, and took the time to explain everything clearly. Although I haven’t started my Invisalign treatment yet, I left feeling confident and well informed. The whole team was welcoming and made me feel at ease. Excellent customer service—I would highly recommend this clinic.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

I am about to start my Invisalign…

I am about to start my Invisalign journey with Invisiblebraces4u and so far the process has been great. Every step has been made very clear and answered any of my questions. The woman in my initial appointment was helpful and friendly. I am excited to get my retainers and start the process!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Great experience from the start and throughout. Would highly reccomend!

16 June 2026
Unprompted review

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