I've used Introcar a number of times for parts when I was restoring my Shadow II. Since retiring I now ordered a couple of parts online. Ordered Sunday, delivered Tuesday. Great service, fair prices a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Petrol filler flap modified retaining spring. Expensive but i suppose made in such small numbers you ain't going to get any scale for cost reductions. Anyway, part is perfect ,did the job and is qui... See more
Matt Duncan is spectacular. It's a rare thing to speak to someone who not only sells you parts, but knows what they do, where they go, and actually tells you what you need to do to get them working. I... See more
I am absolutely amazed that it took only 4 days for delivery from your address in the UK to my address here in regional NSW, Australia (I’m 600kms inland). This is far better than Aus. Post which can... See more
Company details
Written by the company
Founded in 1989, IntroCar has evolved from a Rolls-Royce & Bentley dismantler to the world's foremost supplier of parts for all Rolls-Royce and Bentley models manufactured from 1945 to the present day. In recent years, we have embarked upon an ambitious program of product manufacture and sourcing, with the result that we now carry the largest range of new components outside Bentley Motors Limited.
Contact info
The Pavilions, Units C & D, 2 East Road, Wimbledon, London, SW19 1UW, London, United Kingdom
- +44 (0)20 8546 2027
- info@introcar.com
- introcar.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Swift email responses
Swift email responses, items in stock, dispatched immediately, and delivered next day. What's not to like!
30 July 2025
Was so good to speak to someone about…
Was so good to speak to someone about my order they made sure I had right part and really fast delivery. Prices are good too
28 July 2025
Whenever I speak with IntroCar I come…
Whenever I speak with IntroCar I come away impressed. Knowledgeable, efficient and helpful folks.
28 July 2025
Very efficient recommended a much…
Very efficient recommended a much cheaper option which was most welcome
23 July 2025
Quick efficient service but high prices
17 July 2025
Reply from IntroCar
Dear Mr. Thornby,
Thank you for your continued custom and for taking the time to leave a review. We’re pleased to know that our service and communication have met your expectations, and we’ve appreciated the opportunity to speak further with you offline regarding your feedback.
We understand that pricing, particularly on more commonly replaced service items, can be a point of concern. While our pricing reflects factors such as manufacturing costs, warranty coverage, and long-term product support, we’re always happy to review items on a case-by-case basis. We also offer enthusiast discounts where applicable and of course price match when equivalent parts are available elsewhere.
As always, we welcome constructive feedback and appreciate your ongoing engagement with us.
Warm regards,
Phil
A first-class experience
A first-class experience. Your manager, Phil, has an excellent knowledge of Bentley cars, and was most helpful on the phone. He had the required part ready for me to collect - and then went on to source another part that I needed! I shall return!
16 July 2025
Right part, on stock, quickly delivered
Friendly staff, the right part, in stock, and quickly delivered. What more could I ask for ?
16 July 2025
These are lovely people to deal with.
These are lovely people to deal with and I’ve never had issues with anything supplied. Delivery is quick and reasonable. The online catalogue is not always clear so a phone call is often needed to confirm the availability of parts. It’s no great hardship but if you rely on the online service you might be unnecessarily disappointed.
11 July 2025
Reply from IntroCar
Thank you so much for the kind review and the useful feedback. We're actually working on an update right now which will fix all the availability options to include a little more clever visibility on what can be built (kits) as well as what we can order in from 3rd parties. You can expect that to be in place by the end of the month. The availability options will be the same but a lead time will also be shown. Hope that helps! Thank you again :)
Annika
Getting the right stuff
Great communication over suitability of parts and substitutes. Pity about DHL having issues delivering to Canada, but the royal mail came through for us
27 June 2025
Great staff communication extremely…
Great staff communication extremely helpful.
Fast delivery.
27 June 2025
I purchase parts since 20 years from…
I purchase parts since 20 years from this Company. They are friendly helpfull and the parts are correct and in good Qualität...its is alll the time a pleasure to Deal with this Company....
25 June 2025
The Gold Standard
Always amazed at the level of service and how quickly parts are dispatched to USA. Could.not be more pleased!
25 June 2025
The people on the phone are great
24 June 2025
super fast shipping
23 June 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.