I've used Introcar a number of times for parts when I was restoring my Shadow II. Since retiring I now ordered a couple of parts online. Ordered Sunday, delivered Tuesday. Great service, fair prices a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Petrol filler flap modified retaining spring. Expensive but i suppose made in such small numbers you ain't going to get any scale for cost reductions. Anyway, part is perfect ,did the job and is qui... See more
Matt Duncan is spectacular. It's a rare thing to speak to someone who not only sells you parts, but knows what they do, where they go, and actually tells you what you need to do to get them working. I... See more
I am absolutely amazed that it took only 4 days for delivery from your address in the UK to my address here in regional NSW, Australia (I’m 600kms inland). This is far better than Aus. Post which can... See more
Company details
Written by the company
Founded in 1989, IntroCar has evolved from a Rolls-Royce & Bentley dismantler to the world's foremost supplier of parts for all Rolls-Royce and Bentley models manufactured from 1945 to the present day. In recent years, we have embarked upon an ambitious program of product manufacture and sourcing, with the result that we now carry the largest range of new components outside Bentley Motors Limited.
Contact info
The Pavilions, Units C & D, 2 East Road, Wimbledon, London, SW19 1UW, London, United Kingdom
- +44 (0)20 8546 2027
- info@introcar.com
- introcar.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to follow site
Easy to follow site
Good price and promptly delivered
All in all a good experience
3 October 2025
Excellent phone support
Excellent phone support. Part delivered quickly and arrived in good order.
30 September 2025
Excellent service, professional staff
Introcar has excellent staff that communicate with the purchaser very well. I'm an overseas customer who has purchased Bentley parts on numerous occasions without any issues.
23 September 2025
Introcar at its best!!
Phil at Introcar was absolutely on his case! Good product knowledge, a nice customer manner, and SO quick. I spoke to him around 10am the part was in my house in SWFrance the following day at midday! Superb service, and so fast!! Well done guys KDB.
22 September 2025
Very fast shipping
Very fast shipping, easy ordering and a starightforward service make it a first class experience. Customs clearance was very fast and without any problems.
18 September 2025
Rolls Royce spares
Quick delivery, knowledgeable staff even managed to get a bit of discount
19 September 2025
Best service and such efficent staff
Best service and such efficent staff , very knowledgeable. Fast deliverly.
16 September 2025
Had what i neede in stock
Had what i neede in stock. Water pump for 1947 Bentley MK VI. Ordered Monday, arrived in South Africa at my door on Thursday. Terrific service, Thank You.
16 September 2025
I have only just bought my dream car
I have only just bought my dream car, a Rolls Royce Silver Shadow 2,im going to have as a running resto, i bought parts from intro car and am so impressed, had parts almost next day , first class service, im going to stay with intro car for all my parts, plus all help is on utube fantastic .
10 September 2025
Incredible customer service !
Incredible customer service !! Dealt with a problem very efficiently with great courtesy, and excellent follow up. Very Happy. Michael took charge and is to be commended. Thanks.
9 September 2025
Good local fast service
Good local fast service. I've purchased items from you before and love the ethos behind the Company in keeping our marques on the road.
8 September 2025
excellent arrived in Sydney quickly
5 September 2025
Great range of parts
Great range of parts, good prices, awesome customer service. Absolutely no complaints from me. A++++
1 September 2025
My go to Rolls/Bentley people
Matt Duncan is spectacular. It's a rare thing to speak to someone who not only sells you parts, but knows what they do, where they go, and actually tells you what you need to do to get them working. If he doesn't have the parts, he'll make sure he gets them next day delivery, so definitely makes working on these cars much easier
26 August 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.