I've used Introcar a number of times for parts when I was restoring my Shadow II. Since retiring I now ordered a couple of parts online. Ordered Sunday, delivered Tuesday. Great service, fair prices a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Petrol filler flap modified retaining spring. Expensive but i suppose made in such small numbers you ain't going to get any scale for cost reductions. Anyway, part is perfect ,did the job and is qui... See more
Matt Duncan is spectacular. It's a rare thing to speak to someone who not only sells you parts, but knows what they do, where they go, and actually tells you what you need to do to get them working. I... See more
I am absolutely amazed that it took only 4 days for delivery from your address in the UK to my address here in regional NSW, Australia (I’m 600kms inland). This is far better than Aus. Post which can... See more
Company details
Written by the company
Founded in 1989, IntroCar has evolved from a Rolls-Royce & Bentley dismantler to the world's foremost supplier of parts for all Rolls-Royce and Bentley models manufactured from 1945 to the present day. In recent years, we have embarked upon an ambitious program of product manufacture and sourcing, with the result that we now carry the largest range of new components outside Bentley Motors Limited.
Contact info
The Pavilions, Units C & D, 2 East Road, Wimbledon, London, SW19 1UW, London, United Kingdom
- +44 (0)20 8546 2027
- info@introcar.com
- introcar.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer support and service
From first contact Philip at IntroCar could not have been more professional and helpful. His advice was great and Checking of the detailed requirement was thorough. An excellent service with great consideration for the customer. Their returns attitude and procedure were equally straightforward and positive. Thank you for great service; if(when) I need another spare part, I shall definitely consult IntroCar.
23 May 2025
Unprompted review
Correct parts delivered promptly
Correct parts delivered promptly for my 1948 Mk6 Bentley
13 May 2025
On The 3rd of May I ordered an oil send…
On The 3rd of May I ordered an oil send for 59 Rolls Royce, it was scheduled to arrive on the 15/5/25. That being the case I planed to undertake a 2000 Kilometer trip on the 16/5/25. The oil sender has not arrived, the DHL tracking web site no longer gives an arrival time.
Have I been scammed? We will have to do the trip with no oil pressure reading. Thanks Russ
16 May 2025
Unprompted review
Dispatch was quick and DHL keeps you in…
Dispatch was quick and DHL keeps you in the loop. Pricing was best for the item I wanted.
6 May 2025
Delivered as ordered very quickly well…
Delivered as ordered very quickly well packed. courteous service . well done. deserves 5 *
28 April 2025
Next Day Delivery
A new brake Master Cylinder for a 1950 Bentley Mk VI was ordered at 16:05 - delivered as promised next day - London to Yorkshire. Top marks.
29 April 2025
always found this at the absolute…
always found this at the absolute top-of-the-tree among parts suppliers-ive mended cars for not far off 60 years and could write a book about my relations with parts suppliers-very many thanks!
john scanlon-bentley owner for 50+years-small general
garage owner for nearly as long[meadvale garage redhill]
22 April 2025
EXCELLENT TRANSACTION
I received the item exactly as advertised when I was told I was going to receive it.
17 April 2025
A company you can trust
Good expert advice.
Competitive pricing, reasonable carriage costs,next day delivery.Very reassuring.
I would recommend Introcar as a company you can trust.
9 April 2025
Super Service
IntroCar goes beyond its parts stock to track down a part that is requested even searching for a second hard part if new parts are no longer available or if exorbitantly expensive.
17 April 2025
great service thank you
11 April 2025
Excellent service
15 April 2025
Nice and helpful contact
Nice and helpful contact, godd prices and quick delivery. Thank you, great service
14 April 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.