In the Garage Reviews 205

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are extremely happy with the product, often describing it as well-made, high-quality, and exceeding expectations. The products are praised for their durability, effectiveness in protecting vehicles, and ease of installation, with some noting they hold up well through various weather conditions. Reviewers consistently highlight the exceptional customer service, noting the team's helpfulness, responsiveness, and willingness to resolve issues promptly. Additionally, many appreciate the fast delivery and efficient service, making the overall purchasing experience very positive. However, some customers also noted issues with communication regarding delivery and occasional slow shipping times. A few other people also felt that the product was not suitable for damp or winter climates, experiencing condensation and moisture buildup, and suggested clearer information about product limitations.

What people talk about most

Product

Consumers find the product to be positive, with many reviewers praising its quality, durability, and... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as well-made, durable,... See more

Customer service

Users describe positive interactions with customer service, consistently praising it as excellent, perfect,... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the fast delivery... See more

Service

Reviewers highlight positive aspects of service, with many finding it hard to imagine better service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reporting back after using the garage for 8 months. It survived a brutal New England winter on Nantucket Island, off the coast of Massachusetts. No snow accumulation despite two major storms and zero... See more

Company replied

Rated 5 out of 5 stars

I bought Ultimate Outdoor Car Shield 18' to store an E30 M3, took one size larger as I wanted some space to move around the car. Fantastic customer care, helpful and reactive. Fast delivery, super e... See more

Company replied

Rated 5 out of 5 stars

Excellent quality product at a better price than competitors! I can highly recommend this product if you are looking for a safe way to store your valuable car or boat or other items. A great transact... See more

Company replied

Rated 5 out of 5 stars

Pricing was extra competitive. Communication was excellent. A few of the minor components failed within two years and Filippo did not hesitate in sending replacement fans and power supply. His produ... See more


Company details

  1. Car Accessories Store

Written by the company

Our products set up in minutes and guarantee nothing touches your car. Continuous filtered airflow reduces condensation keeping your vehicle dryer, safe and clean


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

FdI bought two 9,5m garage

I bought two 9,5m garage with a missunderstanding from my way,BUT after I had contact everything been solved in the best way again!!
I am a sat😊isfayd customer now!!

13 November 2021
In the Garage logo

Reply from In the Garage

Thanks for taking the time to review us. We are sorry we did not meet your expectations. There must have been a systems issue but in any case, we would honour your 15% discount code. For delivery, the estimated times are correct as it takes time to ship your 170kg product. We need to organise a special shipment from Italy to Sweden.

Rated 5 out of 5 stars

Brilliant product

I bought the outdoor car shield and I am very impressed. Easy to setup, protects the car from the elements and keeps it bone dry. Not as loud as I thought it was going to be. Very pleased.

5 November 2021
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Reply from In the Garage

Thanks for taking the time to review us Mike. Happy that your are satirised with your Outdoor Car Shield.

Rated 5 out of 5 stars

Good product

Good product.
I had a small issue which Filippo sorted out immediately.

4 October 2021
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Reply from In the Garage

Glad you are happy with the product!

Rated 5 out of 5 stars

Great service and product

Outdoor Car Shield . A prompt response to my initial email, helpful information, super fast delivery and an excellent product.

We have bought this to store a Classic Mini as we only have a single garage and another classic car is in there, it is simpler to set up and appears to be working perfectly.

The fans are a quite a bit noisier than I was expecting, so just be aware on where you site it.

A great solution to store your pride and joy and the service is so much better than their main competitor (don’t bother with them).

Thank you.

29 September 2021
Unprompted review
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Reply from In the Garage

Thanks Carl - glad your Mini is well protected!

Rated 4 out of 5 stars

Really pleased overall with the product…

Really pleased overall with the product and service I received. Only down side was the charcoal filter covers are poorly glued together, so that installing them was making them come apart….other than that, great!
A free replacement would be much appreciated! 👍

2 August 2021
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Reply from In the Garage

Hi Tim, we are pleased you like the product. We can send you a free replacement filter if you like.

Rated 3 out of 5 stars

Fantastic idea you should of come up…

Fantastic idea you should of come up with the bottom tube which is on the floor a square section 100 to125mm h 300 to350mm W you could’ve had it lower so all cars can open their doors also you could advertise different widths so you have got more room to open the car doors also so that you can work on your car
If you want to make one I could be your guinea pig but it would have to be a straight swap for the one that I’ve already bought

Best regards Steve

2 July 2021
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Reply from In the Garage

Hi Steve, thanks for your review and the idea. We will keep it in mind as we develop the product further

Rated 5 out of 5 stars

Outdoor car shield - superb customer service

Purchased an outdoor car shield. So far the car shield is working as I’d hoped, not had it long. Really simple to setup. The thing that has impressed me the most has been the customer service. Superb, from initial enquiry, through help deciding on the size, help with anything else additional things that might be needed due to location and on to delivery. Friendly, helpful, not pushy and interested. Brilliant.

27 June 2021
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Reply from In the Garage

Hi John, Glad you like the Outdoor Car Shield and our service. Happy to help!

Rated 5 out of 5 stars

We’re so helpful when emailed about…

We’re so helpful when emailed about delivery and got back to me straight away delighted with purchase

15 June 2021
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Reply from In the Garage

Thanks for your review Lisa. We are glad you like your Car Shield!

Rated 5 out of 5 stars

super quick delivery to the uk when the…

super quick delivery to the uk when the local people couldn't supply the similar product - you know which one I mean.

I shall be ordering another one soon

25 May 2021
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Reply from In the Garage

Hi Trevor, thanks very much for your review and your trust.

Rated 5 out of 5 stars

If you want an outdoor bubble for your…

If you want an outdoor bubble for your classic car, this is simply the best. Customer service, product quality and overall experience cannot be bettered. Brilliant

7 April 2021
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Reply from In the Garage

We are glad you are happy with your Outdoor Car Shield. It was a pleasure dealing with you!

Rated 5 out of 5 stars

A pretty robust bit of kit

A pretty robust bit of kit. My car (Porsche Boxster 986) fits nicely in the Outdoor Car Shield (16’ version) with a bit of room to spare. The newly issued UK transformer (without needing an adapter) and longer (3m) Low Voltage (12v) cable makes life a lot easier to install and a much safer solution in the long term. Easy to erect, took about 30 minutes on my own. Do install a layer of foam underneath, as recommended, the base material does not like abrasion directly with tarmac, when I was positioning the car. I didn’t have any foam initially, but have installed a 2mm thick layer under the base, which should do the trick. I will be interested to see what this does to my electricity bills, with two 12v fans running 24/7, but in that absence of more garage space, it’s a small price to pay.

9 February 2021
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Reply from In the Garage

Dear Simon, thanks for the review. We are glad you like your Outdoor Car Shield. Energy consumption is quite low actually. About 1-2 Euro/GBP a month

Rated 5 out of 5 stars

Considering it came from another…

Considering it came from another country the delivery time was very good. The only issue was the generic instructions. Item specific with more detailed photographs would’ve been nice. First night I erected it we had a good fall of snow and it held up well. If it does what it promises and keeps my classic car free from condensation and damp then I’ll be a very happy man.

24 January 2021
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Reply from In the Garage

Thanks Rod for taking the time to write a review and we are glad you are happy with your Outdoor Car Shield. We are working on revised instructions. Thanks for your feedback.

Rated 5 out of 5 stars

Very happy with the customer service

Very happy with the customer service. Filippo was most helpful in taking care of my order. Will definitely go back to them in the future.

12 January 2021
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Reply from In the Garage

Hi Shiv, thanks for taking the time to write a review. It was a pleasure dealing with you and your father. Best regards, Filippo

Rated 5 out of 5 stars

Exceptional communication from my first…

Exceptional communication from my first tentative enquiry, updating me regarding delivery and emailing me regarding possible Import Tax.
I have no hesitation in saying “use these people with total trust”.
Thank you.

6 January 2021
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Reply from In the Garage

Thanks David for your kind review. Enjoy your Car Shield!

Rated 5 out of 5 stars

Excellent and efficient service

Excellent service. Delivered on time and well packaged. Highly recommended if you are looking to use this company for car storage.

6 July 2020
Unprompted review
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Reply from In the Garage

Thanks David. We hope you enjoy your Car Shield.

Rated 5 out of 5 stars

The Car Shield arrived on time and was…

The Car Shield arrived on time and was as described.
It looks like very good quality, also the zippers that I believe are very important
The fan is quite powerful and inflates the structure just in few minutes.
Instructions are included but i just had a little look at, easy to set up!

4 June 2020
Unprompted review
Rated 5 out of 5 stars

Fast friendly service

Fast friendly service. Very easy setup, exactly what I wanted. Moving from a Car capsule to this option is a no-brainer. The ease of just undoing one rear door over completely removing the cover is worth the extra.

1 June 2020
Unprompted review
In the Garage logo

Reply from In the Garage

Hi Jerry. Thanks for your kind review and we are glad you like your Ultimate Car Shield.

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