In The Book Reviews 

Great experience and products! Bought a present for my husband - personalized Formula 1 related book…oh wow! It looks amazing!

Book is way nicer than I thought it would be. Can't wait to give it to my son-in-law on Christmas. He's a big Buffalo Bills fan & he will love it.

I didn’t expect the book 2 b as big as it is or as thick but I love it!! I’ve been a Redskins fan my whole life & the articles from the early days was very interesting & informative! I’ve already recommended the book 2 my friends 2 get!

Horrible experience .Very dishonest business. I contacted the seller within 1 hour after i placed an order, about a misspelled last name on one of the books. I asked whether they could make a simple correction or cancel the order and repurchase it right away, but the seller refused to help with my order or provide direct contacts to work it out .They produced it anyway without correction and shipped it out. It is unprofessional to ignore a buyer's messages, refuse to help and sent order to production, knowing well that the order needed correction before production and the customer would not be able to use it. I had to open a claim with my credit card company. I hope they will take care of it. Beware!!!

quick response & quick with delivery in good condition.

I recently wrote a review saying I hadnt got my book. I hope it worked that I deleted it because I received it and I'm so happy with it. Can't wait to give it as a gift. Thank you so much.

I purchased a gift on 11/27/22, and it was shipped within a few days. I was given a tracking number to an unnamed delivery service. I cannot track the delivery nor has my package arrived. Emailed customer service with no reply. Unfortunately I will have to dispute the charge to get this fixed.
12/22/22: The book arrived in time for Christmas, and it is nicely done. My husband loved it!
Be aware that the package comes from overseas and that is why it is so difficult to track.

Could not ask for more! Such a special gift and was sent quickly! I am delighted with the product! He is going to flip when he opens it!

Very easy to use site to place an order. Also easy to custom design the book with a personalization

The book that we ordered was fabulous but felt it was a bit pricey

The books are colorful and mentions the kids names alot...

Very dissatisfied with the quality for the price. We had to pay postage on top of cost. It wasn’t a simple process to return the book and we also had to pay return postage and it took a long time to get the refund.

The book is an amazing gift for a history buff. My son is a middle school history teacher and he was extremely pleased to have the book and a source for having our young students see the headlines that occurred almost 80 years ago. It was an early Christmas gift because we were not going to be together on Christmas Day.

Excellent service good communication lovely book bought for a present really pleased

Confirmation of order details made very easy and follow up delivery process to Australia was excellent. Will certainly look at purchasing additional products in the future

I placed two orders so I don't know which order this feedback is being provided on. I had great difficulty placing my initial order so while reviewing my order I was closely inspecting the personalized parts of my order and did not review the book that was ordered. Unfortunately, despite my order being placed for one book another book was selected and customized in error. I contacted customer service and got assistance from “L”. Since my order was placed over a weekend and I am in another country the order was already processed by the time I received follow up correspondence with “L”. My only option for correcting the order was to place a separate order for which “L” assisted with offsetting a portion of the cost for my second order.

When my order was received, the problematic book was not fully customized as it should have been so I reached out to customer service again and “L” followed up and issued a partial refund back to my credit card. In the meantime, I still needed to wait for my replacement book from my second order. I also had to pay for shipping with my second order since there was no way I could get my orders consolidated.

I do need to admit that I was extremely disappointed that I could not get my order corrected and had to place a second separate order. It took me nearly an hour to customize and re-customize the same book several times as the website kept getting stuck and the book it was getting stuck on was the same book that was erroneously prepared. I was devastated that the error happened and was crushed that I needed to place a separate new order and pay for shipping a second time. It was not my fault that I was having difficulty placing my order on the website since it kept freezing up on me.

I will also admit that “L” recognized the error and stated that a refund would be issued for the erroneously processed book since it was not correctly prepared. I still need to check my credit card statement to see if all of the refund credits “L” advised she would prepare for me. If they are not there I will follow directly.

I have just received the second order and see that I have a typo on the customized portion of the replacement book but that is my error and no one else. As such, I take full responsibility for that error and will deal with it directly.

Since I ran into several issues and encountered shipping delays with my second order due to the postal strike with the Royal Mail, my second order was held up and I was not able to send the books in a timely manner to the two boys that were to receive them. I don't know if they will receive them in time but I do hope they like it as much as we want them to. I just wanted to make a few suggestions for future consideration. I understand that orders being placed at this time of the year require timely and expedited processing. Since it was a weekend, customer service is potentially not available to assist with requests until Monday so maybe having someone check messages over the weekend might potentially help and maybe save some heart ache with addressing order issues. Also, if I had not been checking my order status, I might not have been aware of the mail strike. In the future, if it could be possible to notify customers that are waiting for orders of the strike it would be helpful to order recipients. Just a suggestion to help be proactive.

Ordered a personalized book "In the Book" 11/18/22. Still waiting to get it...hopefully by Christmas

After ordering 2 books and receiving emails stating their delivery would be between Dec 6-8, It's the 12th and still have not received them. Tried calling them but they aren't taking calls. Have emailed them and no reply. Maybe a scam operation? Will wait a few more days then dispute my payment to them. Very disappointed and they affected my Christmas gift giving.