Floatbuds Reviews 3

I had a very disappointing experience with FloatBuds.
I ordered a suit for my son which took over 3 weeks to arrive and the sizing was completely incorrect and it did not fit him at all he is nearly 4 and i ordered size 5-6 but it was still too tight . In UK clothing he wears 4-5.
When I contacted customer service to arrange a return, I found the process extremely frustrating. Instead of providing a straightforward return solution, I was repeatedly offered a 20% discount to keep an item that was unusable due to the sizing issue.
After going back and forth for some time, I was eventually given a return address which cost approximately £15 to return the suit to China & the address provided appeared to be invalid and the parcel could not be sent.

This involved additional time and costs that I should not have incurred. As a customer, I expected a simple return process for an incorrectly sized item, but instead I felt I was being discouraged from returning it.
Based on my experience, I would not purchase from this company again.

Shambles.
Item took 7 weeks to arrive after stating it would be a maximum of 10 days.
Asked to cancel it after it got to 2 weeks as I knew it wouldn’t arrive in time for my holiday and I ordered from Amazon instead.
I was told I needed to pay for the return which was international and expensive. After I quoted my consumer rights I was ignored!
Please don’t be fooled!!!

Buyer beware. This is for the Floatbuds floatsuit. This is clearly an international store. It took 2.5 weeks to get to me despite paying $3 for "priority" shipping. On the website, it really should state clearly shipping timing expectations depending on where you're shipping to. Also, the website makes it seem like you can return, but that is a joke too. When I asked to return, they told me because shipping costs is so expensive to return, they'll just offer me 20% back instead. Had I known this was shipping from so far away and would be so expensive to return, so you basically can't, I would've never ordered it. You're better off ordering from Amazon or another store that is closer with better return policies. Also, I tried to review their product on the actual website, but it sent me to some third party review website called Judge.me where I'm sure no one will ever see it. So these are not independent reviews. What a joke. Don't recommend!!