Item that was in stock
Ordered an item that was in stock on the website. Ordered, paid. The order is canceled half an hour later because it is not in stock. Ordering via the website is a drama with this company anyway.
29 June 2023
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
INTERSPORT is dé speciaalzaak voor iedereen. Met meer dan 50 sportwinkels in Nederland en als onderdeel van een wereldwijd netwerk met meer dan 5.500 winkels in maar liefst 44 landen, is er altijd wel een INTERSPORT bij jou in de buurt te vinden! Met deze wereldwijde aanwezigheid bevindt INTERSPORT zich in het kloppende hart van sport en wil graag dé vertrouwde partner zijn voor sportliefhebbers en een positieve bijdrage leveren aan de sportgemeenschap. Dit doen wij door het aanmoedigen en ondersteunen van gezonde en sportieve levensstijlen. De missie van INTERSPORT luidt dan ook: het inspireren en ondersteunen van klanten in hun sportieve ambities en activiteiten door hoogwaardige producten, expertadvies en een uitstekende service te bieden.
Contact info
Netherlands
- intersport.nl
2.0
Poor
176 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy return policy
Ordered the wrong size, easy to return and order the right size. Fast delivery. Nothing to complain about!
13 October 2022
Unprompted review
Terrible experience with the webshop
Terrible experience with the webshop, they made me go 3 times at the post office with a free return that in the end i had to pay myself. they just care to sell a product, after the customer service is disgusting and unintrested to make you have a good experience.
21 January 2022
Unprompted review
Order was delivered in time
I ordered a new pair of fitness shoes last thursday and they were delivered on saturday without any complications. Nothing to complain about the delivery.
1 August 2021
Unprompted review
Terrible online shop
Terrible online shop. Too many products and too little information on the product (size, materials, fitting etc). would not be a problem if they had a good back logistic. Multiple items order are sent by multiple locations so sending back is a nightmare of matching rigth code to right product. Also need to fill up a ridiculous form with 30+ number Item number, product name and ofcourse reason why send back. Doubt I will ever use it again.
2 July 2021
Unprompted review
Worst experience ever!!!
Worst experience ever!!!
I've ordered 2 products and I paid with a gift card and ideal.
I was expecting to receive the package and I was informed that only I'll receive one as the other is sold out. Why are they offering products they don't have available??
After I've used the gift card I've thrown it to away
Intersport advised they will make a refund.
They did the refund on the giftcard apparently.
Ive tried to explain them I don't have the giftcard as I've used it and they don't provide any solution. They just don't care. Horrible customer service (email/phone).
After contact them on the Instagram finally they have provided the details from the gift card. It took long to get a solution.
21 January 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.