Intermedia Reviews 1,091

I used anymeeting by intermedia for like 5 years, paid every month. All the sudden I couldnt login and password recovery had been "disabled by their admin". I called support, they wanted to remotely access my system to fix my account being locked, then after that guy hung up on me when he put me on hold, the next support guy said that there was no billing problem but he was going to send me to billing to reset my password because he couldnt find my account. I complained on their social media and they banned me.

We had to change the platform for our weekly meetings, wont be changing it back.

If they are outsourcing their support and social presence, they need to change providers.

I had a wonderful experience with my support call. He took the time to explain what he was doing and made sure everything was working properly before signing off.

Great job and great support

The representative - Hitesh Kumar was VERY helpful. He was patient and knew alternative methods of getting to the same solution. Case # 6566240

The intermedia onboarding team went the extra mile, were very supportive, and knowledgeable. Great job!!

Meetings are so easy with Any Meeting! We can log on from an email and share screens when co-workers need help! highly recommend!

The knowledge the support individual has was great. They knew how to resolve the issue without escalation to level two like most other companies do.

Truly the best when it comes to audio/visual quality and customer service.

Intermedia does what they say they will do. Very professional and fast!

This VOIP phone service is exceptional for a small business.... probably for any size business. The support is far beyond the others... that includes Ring Central and especially Vonage (they are terrible).

Intermedia is the best hosted and SIP provider hands down.

Superb support in attempting to resolve connectivity issues which were eventually found to be due to an ISP equipment failure.

Great Technical Service by Prince of Intermedia Tech Support! It turns out that the problem was not one of the Intermedia software we lease from them but a Microsoft OS problem that was impacting on my ability to use my computer. Prince from Tech Support solved the problem in minutes! Its impossible to get Microsoft on the phone for tech support, yet Intermedia responds within a minute or two, 24/7 365 days a year with prompt support! Who else does that?

Everything worked great but I would like to suggest to make the registration page a bit more customizable to be able to include pics and bios of the presenters.

The agent I spoke to was courteous, knowledgeable and efficient.

You have a great product but some representatives of yours are not as knowledgeable as others for technical support.

I had a problem adding my exchange emails to my new iphone. I phoned Intermedia and spoke to Svetlana who was very kind and patient with me. She then referred me to Insha from the email specialist team. Insha also followed up with a call today to check that everything was working. Both staff should be commended for their exceptional customer service skills.