Intelligent Home Online Reviews 21

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Our block purchased an Intercom System for the 12 flats in the block in central London from a director in the company Intelligent Home Online Ltd. This new system was installed in June 2024. It is... See more

Company replied

Rated 5 out of 5 stars

Having trawled the internet in order to find a 5-way touch screen video entry system, I was looking at Hong-Kong from ebay for 4-way, or UK based companies in the thousands, or just not the quality I... See more

Rated 5 out of 5 stars

I needed to buy an entry system but knew nothing about them and found the various websites confusing. However, Intelligent Home Online were excellent. They were patient and explained exactly what I... See more

Rated 2 out of 5 stars

I wanted a video door entry system and in my dealings with Intelligent Home they were helpful with advice and responded promptly to my emails. HOWEVER I paid by Paypal and it was not until I had p... See more

Company replied

Company details

  1. Electronics Store
  2. Security Equipment Store

Written by the company

We specialize in door entry - for homes, apartment buildings and businesses. We have the widest range of quality door entry on the web. We have a door entry system for every situation and application


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21 reviews

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Rated 5 out of 5 stars

Home Intelligence Intercom System

Our block purchased an Intercom System for the 12 flats in the block in central London from a director in the company Intelligent Home Online Ltd. This new system was installed in June 2024. It is working well. I would recommend.

14 March 2025
Unprompted review
Intelligent Home Online logo

Reply from Intelligent Home Online

We have provided you with hours of customer support. We did not supply your lock and installing it on your site is entirely your responsibility. According to installer, homeless people keep forcing your front door open time and time again...

Rated 5 out of 5 stars

This is an outstanding company

This is an outstanding company. I cannot recommmend highly enough. They don’t just sell you great kit, where they excel is helping you if you need a bit of assistance, even if it is some time since you made a purchase. I installed a system about 6 years ago and have added to it over time and whenever I’ve needed a bit of help, the support you get is unparalleled.

18 March 2023
Unprompted review
Intelligent Home Online logo

Reply from Intelligent Home Online

Thank you for your kind words, Sir. Happy to help any time.

Rated 5 out of 5 stars

I purchased a 6 station Vosper system…

I purchased a 6 station Vosper system to replace a 3 year old Enterview system that is now obsolete and spares unavailable (£2000 down the drain). The process and communication when ordering was first class and the product simple to install and of a very good quality and price. The residents now using this system are thoroughly impressed and hence i will certainly use this company again and would not hesitate recommending them.

4 December 2018
Unprompted review
Rated 5 out of 5 stars

‘’ We have been dealing with…

‘’ We have been dealing with intelligent home online for a number of years from small scale projects through to large scale multi-entrance more complex jobs, not only from a supplier point of view but for technical support around the clock the service we received was second to none id highly recommend the team @ intelligent home for all your door entry, cctv, needs”

14 March 2018
Unprompted review
Rated 5 out of 5 stars

Affordable quality

Having trawled the internet in order to find a 5-way touch screen video entry system, I was looking at Hong-Kong from ebay for 4-way, or UK based companies in the thousands, or just not the quality I was after. IHO Ltd, offered a very reasonable priced system, that also looks brilliant. Delivery was very fast and before buying I called to get some tech info. They passed me immediately over to the expert who resolved my query. I would not hesitate for an instant to buy from them again.

28 January 2015
Unprompted review
Rated 5 out of 5 stars

6 star

Great service and delivery after sale's service the best yet as we had a problem and the tech department was more than helpful.

6 May 2014
Unprompted review
Rated 5 out of 5 stars

very helpful ... very pleased

I needed to buy an entry system but knew nothing about them and found the various websites confusing. However, Intelligent Home Online were excellent. They were patient and explained exactly what I needed until I was sure that I was buying the right system for my building. The price seemed very reasonable and ordering was quick and easy and the system was delivered the next day. It has not been installed yet but I have looked at the different components and they all seem to be well made and the monitors are very smart.

17 March 2014
Unprompted review
Rated 5 out of 5 stars

Excellent products and service, including after sales.

I purchased a system for use on my house in Italy, the system worked very well until it was struck by lightning. The unit was returned to Intelligent home for repair, the unit was returned quickly at no charge. I would recommend this company.

24 February 2014
Unprompted review
Rated 5 out of 5 stars

Very Helpfull

A very trusting company to deal with, an absolute pleasure.

Peter McGill
PTM Security Solutions Ltd
Paisley

17 February 2014
Unprompted review
Rated 5 out of 5 stars

BE CLEVER, USE INTELLIGENT HOME ONLINE

HAVING SEARCHED THE WEB FOR "VIDEO DOOR ENTRY SYSTEMS" THE ONE FOR INTELLIGENT HOME ONLINE STOOD OUT, PRICEY IT IS TRUE BUT HAVING RECEIVED MY SYSTEM THREE DAYS AFTER SUBMITTING M Y ORDER THE QUALITY IS SUPERB AND INSTRUCTIONS CLEAR AND PRECISE, HAD A COUPLE OF QUERIES BEFORE ORDERING AND HAD INSTANT RESPONSE TO E-MAILS.
A SATISFYING EXPERIENCE ALL ROUND. THANK YOU.

12 February 2014
Unprompted review
Rated 2 out of 5 stars

Good and Bad

I wanted a video door entry system and in my dealings with Intelligent Home they were helpful with advice and responded promptly to my emails.
HOWEVER I paid by Paypal and it was not until I had paid that I realised I had been charged a 3.5% 'handling fee' because of paying via Paypal.
I use Paypal for most of my online purchase, which are many, and have never been charged a handling fee.
Beware.

7 November 2013
Unprompted review
Intelligent Home Online logo

Reply from Intelligent Home Online

Payments methods and charges are described in "Terms and Conditions" which everybody reads very carefully before comitting the purchase. So, we are assume that everybody are Aware.
"Terms and Conditions" (as published)
Payments
Payment via credit card or debit card or via bank transfer will not incur any additional fees. Paypal payments and American Express credit cards include an additional handling fee of 3.5%. If you wish to pay by bank transfer, our bank account details are as follows...
Please contact our Accounts department if you are unsure about payment.

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