Always great experience with Instabox…especially this last time. They put my package at a reasonable height for pickup. The previous time my package was put in one of the highest lockers and I had to... See more
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I feel like its smart because u send a code and i just think is brilliant, thank you for not letting people take our packages I appreciate it a lot❤️
They had the boxes inside a building behind locked doors, which is both good and bad. Bad because in safe old Norway it makes you NOT being able to pick up your stuff anytime you want, and that was... See more
Company replied
Professional and very helpful customer service. I needed help with the code and they resolved it quickly and smoothly.
Company details
Written by the company
Instabox grundades i Sverige år 2015 och erbjuder blixtsnabba och okomplicerade leveranser där vi använder förnybar diesel och el, från några av de mest populära e-handlarna i Europa. Om du har frågor om en leverans, då kan du ringa till oss på 010-206 90 01 eller skicka ett sms till 71020, så kommer en av våra kollegor att hjälpa dig.
Contact info
Hälsingegatan 40, 113 43, Stockholm, Sweden
- 010-206 90 01
- info@instabox.se
- instabox.io
4.7
Excellent
183K reviews
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easy peasy 👌👌👌
20 May 2026
Instabox 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
16 October 2025
It war perfect!
20 May 2026
Great fast service👍
20 May 2026
Easy and safe
20 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hopeless placement of the parcel
The parcel seems to be thrown into the cabinet, it was placed in the back of the cabinet on upper row. Despite I’m over average height for women I had no chance reaching it.
20 May 2026
Reply from Instabox
Hi!
Thank you for taking the time to leave a review. We sincerely apologize for your experience and understand your frustration regarding the difficulties with receiving your package.
We will review this internally to better understand what happened and see how we can improve our handling moving forward to help prevent similar situations in the future!
Best regards, Instabox
very satisfyed
20 May 2026
The package was put in the top row of…
The package was put in the top row of the Instabox locker and it was towards the very back of the locker so I could not reach it. I had to wait for someone to walk by to help me get the box out.
20 May 2026
Reply from Instabox
Hi Sophia,
Thank you for taking the time to leave this review! We sincerely apologize for what has occurred, and that it was difficult to get your package out. We will internally review what we can do to avoid this in the future. We hope to make more deliveries to you in the future. Have a good day!
Best Regards, Instabox
Easy and quick
20 May 2026
Bra, ikke beste sted
Bra, bortsett fra litt bortgjemt lokasjon, og venting på at systemet fylles i rushtid.
20 May 2026
Due to various delays
Due to various delays, my package was delivered in almost a full week instead of 3 days. Your competition will have you for breakfast.
18 May 2026
Reply from Instabox
Hello Peter, thank you for your review!
We’re sorry to hear that you had a negative experience with us; that’s certainly not how it should be. We always strive to provide the most accurate delivery time estimates possible, but as these are just estimates, they can always change due to traffic delays, unforeseen events or the locker being full, for example. We hope that everything worked out in the end and that we’ll be able to make more deliveries to you in the future!
Kind regards, Instabox
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