Inspire Home Automation Reviews 

Outstanding Support from Inspire Huge Thanks to Abbey & Georgina!

I recently had an issue with my thermostat one of my HMO heating systems went down just a day before I was due to go on holiday. It could have been an incredibly stressful situation, but thanks to the incredible team at Inspire, it was anything but.

I spoke with Abbey and Georgina, and I have to say, they were beyond helpful. From the moment I got in touch, they handled everything with professionalism, urgency, and genuine care. They went above and beyond to ensure the problem was resolved quickly and efficiently, giving me total peace of mind before my trip.

Thanks to their dedication and support, I was able to go away without worrying and that made all the difference. I truly can’t thank Abbey and Georgina enough, and I’m so impressed with Inspire as a company. Fantastic service from start to finish. Highly recommended!

I was on the chat box and asked Abby if she could call me instead, she did and it made the whole process easier. She also went off to get advice on a couple of other heating systems and responded with a very thorough email detailing what I had to do.
It was nice to talk to someone who wanted to help. Doesn`t happen very often. Thank you.

Help from Inspire rep ( Morgan ) was exceptional.
Only proplem was we could not purchase replacement unit due to new Regs. Will have to figure out solution round that.
Unit is now back working. Would recommend it to anyone.

I had an issue with the kitchen sink, in 5 minutes i already had a tecnitian Shahzada Mannan, he quikly found a problem and fixed it . Thank you very much!

Delivery was quick and as stated. Amazing smart thrmostat sensor . Easy to install by plumber.

⭐️⭐️⭐️⭐️⭐️

I want to say a huge thank you to Abby from Inspire Automation. She went truly above and beyond while I was having technical trouble, right when we were expecting guests at our Lodge. Abby was an absolute angel – patient, understanding, and always coming back to me with more information and solutions.

After about four and a half hours of troubleshooting together, we finally managed to get everything up and running for our guests. On top of that, Abby kindly forwarded me a newer version of the system. We’ve been happily using the same system for over five years (and before us the previous people used it many years before), and it was such a relief to know that real people – not just automated responses – are still there to support us.

Many thanks from the bottom of my heart to Abby and the technical team who helped us yesterday. Your dedication and kindness made all the difference.

Very impressed with the product and service. Switched to Starlink and worked like a dream. Morgan is a star 🌟

I asked a technical installation problem on the chat bot. I was having difficulty connecting a new thermostat.

Within minutes Morgan had called me on the phone. She spent 36 minutes talking me through all the connection procedures and after discovering that I had input the wrong password for the router, we were up and running.

I have never had such good service from an on line company in my entire internet life.

Quite extraordinary. She even refused the offer of a box of chocolates.

An abolute joy of a company and the thermostats have saved me £100s over the years.

Got the thermostat promptly. Was installed and working well. Very good service

The best product on the market, easy to use and safe 1000's especially on our HMO Properties

Excellent support from Georgina.
Quick response & a very thorough review of our system

Very helpful on the phone, and thermostat was delivered quickly.
Installation notes are not brilliant, but all working now.

Service above and beyond. I had an issue with an old unit and Morgan who works there was so responsive and helpful also followed up above and beyond really caring to checkthat the issue was resolved. Customer service of this standard is so rare nowadays it’s a pleasure when a company and their staff clearly care for the customer experience.

I think the crew at Inspire home are a no nonsense crew they do their work professionally & efficiently. Have always gone above and beyond. Panday 381 & Mudassar 3939 came and fixed my water tank promptly.

I am a landlord and have inspire systems in my tenanted properties. The engineer that had installed the units was not available to assist the British gas engineer who was fitting a Gas smart meter and was unfamiliar with these units. Abbey in customer service offered immediate and excellent support

We really like the Inspire thermostats - I am a landlord and have used it for the third time, and really like the two zone set up so you can control different areas of the house. Its great to be able to navigate schedules using the phone app too! Great customer assistance - always able to help quickly.

I changed my ISP and was wrestling with the numerous gadgets updating them to the new router by downloading manuals, Ai, Utube and chat bots. Abbie at Inspire answered my forlorn message in an online chat straight away and had my system sorted in the shortest time of everything. I wish she could have fixed all the others as well. As an early adopter of Inspire I have loved using the system and it’s easy to analyse graphs and schedule set ups. I hope I don’t have to change it if I ever move to air source. Well done Inspire Home automation.

The product would appear to be everything we want. Three thermostats for our local village hall. The phone consultation backed this up and I was promised a quote/proposal. This was in 11th March 2025.

And that is where it all stopped!

It is now three months later and despite regular chasing both by phone and email we have received nothing. Georgina, who conducted the consultation is always in a meeting, the various members of staff who do pick up the phone are always polite and courteous and assure me they will speak directly with her and get us a reply. But never to any avail. Still total silence.

This gives us no confidence that similar issues of total lack of customer support won't plague us if we do finally get a reply and go ahead with the purchase and installation.

It is a great sadness such an innovative company cannot get their act together on something as simple as sales and customer support.

You know how it is with Tech - it gets old and wobbly ( a bit like me) and sometimes it needs help to stand up straight (like me) but when my heating controls started playing up the team at Inspire were there to offer great help - and VERY patiently too.
After many days - and many variations we isolated the problem to MY network, not the Inspire technology - so great service and the old tech still works great too!

Very good products and customer service. Use in 3 x properties. The remote management for heating and hot water is excellent.