No return policy, be warned. Same product, different websites, different prices, same company, be warned. Slow delivery despite guarantees otherwise, be warned. Product, meh. Just buy some resistanc... See more
Company replied
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See what reviewers are saying
According to the Innstar web page INNSTAR® products are stored and distributed from our warehouses located in the United-States, Canada, Denmark, Germany, China, United-Kingdom. I live in Denmark... See more
Company replied
Decent equipment so far, delivered in a timely manner so not a complete negative. But with bits missing. And as I bought from amazon and not innstar direct, innstar cannot help me! Despite it bein... See more
Earlier this year, I recently purchased the Full Body Workout Pack. Recently, I ordered the Ankle Cuffs and more bands of various resistance to go along with the pack. Since then, I find more time wor... See more
Company replied
Company details
Written by the company
The #1 Resistance Bands Fitness Company. Builds the strongest resistance bands on the market. Shop INNSTAR® Full Body Workout Packs to train at home & on the go. Portable gym & home training solution. Contact us at support@innstarofficial.com for any questions.
Contact info
1.8
Poor
94 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service !!
19 August 2021
Unprompted review
Reply from INNSTAR® Official Store
Thank you Alex for the feedback. it is greatly appreciated!
The returns services is diabolical
The returns services is diabolical. All returns have to be shipped to China at buyers expense which is very expensive and makes it impossible for you to get your money back !
19 August 2021
Reply from INNSTAR® Official Store
Hello MC, Gabriel here from INNSTAR® Official. I am sorry to hear that you did not have a positive experience. Please note that we are working hard with the shipping companies to have products shipped back at your local country INNSTAR® Production Facility (USA-UK-CAN-DENMARK-GERMANY-CHINA). We are soon going to allow this service. Anyhow, we thank you for your feedback.
More guidance needed on how to…
More guidance needed on how to effectively use this equipment, almost useless without guidance
16 August 2021
Reply from INNSTAR® Official Store
Hello Ross, thank you for your review. We make sure to add a lot of exercise examples on our website and we also offer a workout guide booklet in each package delivered. However, we appreciate your comment and will work on adding more workout guides both on our website and in the workout booklet. Thank you
Excellent service
11 August 2021
Reply from INNSTAR® Official Store
Thank you Robert for your review. We are thankful to have you within our community.
Good bit of kit
Good bit of kit , I was after something I could use at home instead of free weights and to be honest I’m glad I bought it I use it every day combined with cardio , if your thinking of something like this then don’t hesitate . Hope this helps
11 August 2021
These are excellent fitness bands and…
These are excellent fitness bands and help my workouts at home! Fast delivery and very helpful company with answering questions.
9 August 2021
Reply from INNSTAR® Official Store
Hello John, thank you for taking the time to support us and write this review. We look forward to servicing you again.
Great product so far but for the price…
Great product so far but for the price I feel like there should be a digital platform to help with exercises.
8 August 2021
Reply from INNSTAR® Official Store
Hello Brian, Thank you for the feedback. We will definitely take into consideration your idea about the digital platform.
Perfect for a home gym!
Coming from a newbie to this stuff. I'm really enjoying the full body workout pack. I got this today and worked out on my shoulders the first time using this product .
It was a good workout !
Hope this helps you guys!
5 August 2021
Unprompted review
Reply from INNSTAR® Official Store
Thank you for the great review. We are happy you like the products.
Excellent service and good quality
Excellent service from the owner. Our products arrived fast and were good quality as well. Very satisfied, will order again.
3 August 2021
Unprompted review
It took forever to get here
It took forever to get here. I had to leave am honest, but bad review just to get them to ship my order. Once it did arrive the box was badly damaged and open and missing 2 of the elastic bands, one of the door stoppers and one of the rubber handles. If I could leave 0 stars, I would.
30 July 2021
Reply from INNSTAR® Official Store
Hello Andrew, I see your first order was placed on the June 12 and arrived on June 17. For your second order, your product had some delays which rarely happens. Regarding your missing products, you could have just contacted us as we have not received any email to your name or order regarding your issue. If you would have just contacted us we would have sent you the replacement products at no extra cost. Please contact us at support@innstarofficial.com so we can help further.
Great quality and good for traveling…
Great quality and good for traveling and safe to use! Just love it!!! From norway
22 July 2021
Reply from INNSTAR® Official Store
Hello Jan, thank your feedback! It means the world to us. We are happy you like the products. We look forward to servicing you again.
Super satisfied
Excellent service!
Just received my order, and Innstar were very good at replying to emails and making sure that my dispatch and shipment request were cared for. The product looks and feels premium. Would certainly recommend.
16 July 2021
Unprompted review
Reply from INNSTAR® Official Store
Thank you Sinan. We work hard to offer the best possible service and products! We appreciated your support
Excellent just excellent
14 July 2021
Reply from INNSTAR® Official Store
Thank you for your support Salvador!
I still haven’t gotten my order yet
I still haven’t gotten my order yet: been thinking it was late in the mail but with this email I’m going to hav to call in. What the hell guys.
10 July 2021
Reply from INNSTAR® Official Store
Hello, we are really sorry for this inconvenience. There has been a delay on your order. Please contact our support team at support@innstarofficial.com to solve this issue as soon as possible. We are here for you and will do our best to get the product to you as quickly as possible. Looking forward to helping you further.
Reply from INNSTAR® Official Store
Thank you Elias for the review! I appreciate your satisfaction and look forward to servicing you again.
Definitely what I was looking for
Definitely what I was looking for . Low impact on joints and great workout. Like the many exercises I can do . Love squats. Like the band protection . Only thing is if you buy a bundle(which I suggest) you are gonna have to buy extra bands to get different resistant. Price isn’t awful and the customer service was helpful
20 June 2021
Reply from INNSTAR® Official Store
Hello James, Thank you for the Feedback! It is great to hear you appreciate the our products! Feedback like yours allows us improve and offer better value for all our customers.
Great Product and Customer Service!
When one of the resistance bands of a previous product I was using snapped and nearly took out my eye, I began a hunt to find a better quality resistance band portable workout product at an affordable price. Well, I found exactly what I was looking for with the InnStar full body workout product. Can definitely tell that the bands, bar, and bench belt are of great quality and I'm getting a great workout in with all of my body parts especially now that I have the ankle cuffs. My interaction with the InnStar customer service has been great (they quickly resolved an issue with one of my orders), and I know that I have a product that will service me for many years to come!
3 June 2021
Unprompted review
Reply from INNSTAR® Official Store
Hello L.T, from the entire team here at INNSTAR® Official thank you for taking the time to write your review here on Trust Pilot. It was a pleasure to serve you well and we look forward to helping you develop your optimal home gym solution.
Absolutely love this product
Absolutely love this product! Fast shipping, high quality and the customer service has been really helpful with my order.
I recommend and trust this company in a near future for other purchases!
19 May 2021
Unprompted review
Very nice product !
19 May 2021
Unprompted review
I totally recommend this company!
I totally recommend this company!! So happy about my products. Great customer service and fast delivery
19 May 2021
Unprompted review
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