INNSTAR® Official Store Reviews 

94
•
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

No return policy, be warned. Same product, different websites, different prices, same company, be warned. Slow delivery despite guarantees otherwise, be warned. Product, meh. Just buy some resistanc... See more

Company replied

Rated 2 out of 5 stars

According to the Innstar web page INNSTAR® products are stored and distributed from our warehouses located in the United-States, Canada, Denmark, Germany, China, United-Kingdom. I live in Denmark... See more

Company replied

Rated 1 out of 5 stars

Decent equipment so far, delivered in a timely manner so not a complete negative. But with bits missing. And as I bought from amazon and not innstar direct, innstar cannot help me! Despite it bein... See more

Rated 5 out of 5 stars

Earlier this year, I recently purchased the Full Body Workout Pack. Recently, I ordered the Ankle Cuffs and more bands of various resistance to go along with the pack. Since then, I find more time wor... See more

Company replied

Company details

  1. Fitness Equipment Wholesaler

Written by the company

The #1 Resistance Bands Fitness Company. Builds the strongest resistance bands on the market. Shop INNSTAR® Full Body Workout Packs to train at home & on the go. Portable gym & home training solution. Contact us at support@innstarofficial.com for any questions.


Contact info

1.8

Poor

TrustScore 2 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(94)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Portable Gym

Earlier this year, I recently purchased the Full Body Workout Pack. Recently, I ordered the Ankle Cuffs and more bands of various resistance to go along with the pack. Since then, I find more time working out at home than commiting myself to go to the gym. I also feel a lot better for it's tangible effect and more accomplished doing resistance training in one month versus all the times I've been going to the gym. I am happy and contented with the products because I am actually seeing real results.

18 December 2021
INNSTAR® Official Store logo

Reply from INNSTAR® Official Store

Thank you for your continued support Jerry! We are glad you are happy with our services.

Rated 3 out of 5 stars

I really like your items and I enjoy…

I really like your items and I enjoy workout with them.. Only thing that I was upset for, was...
The thing that you have multiple werehouses in europe but i recive my items from china, because of that i had to pay taxes. That wouldnt happen if I would recive your product form werehouse in europe.

12 December 2021
INNSTAR® Official Store logo

Reply from INNSTAR® Official Store

Hello Peteris, thank you for your review! We appreciate that you enjoy working out with our products. Sometimes products are shipped from different warehouses due to demand, supply levels and transportation delays. Please contact us at support@innstarofficial.com so we can look more closely at your issue regarding the taxes you have paid. Best,

Rated 4 out of 5 stars

Excellent easy to use & adjust

Only started using the set, bought it help my recovery from a shoulder injury from an accident. It's good that it easily adjustable, and easy to store.

10 December 2021
INNSTAR® Official Store logo

Reply from INNSTAR® Official Store

So great to hear you appreciate our product Kevin! Thank you

Rated 5 out of 5 stars

Great workout equipment

Great workout equipment, really good for building muscle mass.

6 December 2021
INNSTAR® Official Store logo

Reply from INNSTAR® Official Store

Thank you Angelo for taking the time to express your feedback! We are happy you appreciate our products and look forward to servicing you again.

Rated 4 out of 5 stars

Great well made product

Great well made product. I like the way u can add and buy the higher strength stretchy bands as your fitness increases.

I didn’t give 5 stars as I think it was a little over Packaged ! The insta boxes came inside some more blank cardboard boxes. Not necessary. Come on insta we are supposed to be saving the planet.

Apart from that very happy with this product. Great work.

17 November 2021
Rated 4 out of 5 stars

Good equipment for home and small gym

Good equipment, built quality is good and it is in fact very useful and versatile. I use it every time and seems durable (I’ve had it for a few weeks only). I recommend for home or small gym.

The reason I don’t give 5 stars is the price. It is and expensive equipment and if you want to buy additional stuff (which was my case) you’ll think twice since it adds the custom fees. If you can afford it, buy the full pack because if you order more things, more costs will add if you pay customs.
Overall it’s worth it but costs a bit.

5 November 2021
Rated 4 out of 5 stars

Starter Pack

Really good product - a bit slower on delivery than advertised but I queried this with the customer services and they were quick to respond.

5 November 2021
Rated 5 out of 5 stars

Great quality product, awesome service!

Great quality product and awesome service! Quick turnaround on delivery and everything came super well packaged. Smashing out workouts with these beast bands eryday. Cheers guys!

BIG WARNING that you have to use the innstar official website for orders! There are imitators out there and it’s not the same product or you get nothing at all!

14 October 2021
Rated 5 out of 5 stars

Happy with the results

Well, I am now happy. I have got my item. The one thing that worried me was the other website however, the delivery was prompt.

I am now going to try a 90-day workout to improve an injury.

12 October 2021
Unprompted review
Rated 1 out of 5 stars

No return policy, be warned.

No return policy, be warned. Same product, different websites, different prices, same company, be warned. Slow delivery despite guarantees otherwise, be warned. Product, meh. Just buy some resistance bands.

The 'return policy' applies only if the product is not 'on sale', which, of course, all the products conveniently are.

7 October 2021
INNSTAR® Official Store logo

Reply from INNSTAR® Official Store

Hello Ruth, I see you have received your order within two weeks after placing your order, including weekends. I am sorry to see you had a small delay, sometimes we do fall short and we are working very hard to constantly improve our shipping service. Regarding the return policy we do have on right here: https://innstarofficial.com/pages/returns.

Rated 5 out of 5 stars

Sturdy and effective

Best workout I can get in Sydney's lockdown. Took only 10 days to get the product with tracking. Tried before this with cheap ebay cables and nowhere near as good. There's a few good workouts shown with this product on youtube, I suggest checking out. Would buy again

5 October 2021
Unprompted review
Rated 1 out of 5 stars

product is crap

20 September 2021
INNSTAR® Official Store logo

Reply from INNSTAR® Official Store

Hello Marse, we are sorry to hear you do nto have a positive experience. We are working hard to offer superior products. Please contact us at support@innstarofficial.com to tell us more about what exactly you want us to improve about our fitness equipment. Yoru feedback is important to us. Thank you

Rated 5 out of 5 stars

Excellent product.

Excellent product.. I feel very safe on it and incredibly easy to set up.

28 August 2021
INNSTAR® Official Store logo

Reply from INNSTAR® Official Store

Thank you Martin for your Feedback!

Rated 5 out of 5 stars

satisfied

good response from the seller and products are of high quality, though the delivery and shipping is very slow but overall still happy with the products

27 August 2021
INNSTAR® Official Store logo

Reply from INNSTAR® Official Store

Hello, thank you for your feedback. I see your order has been delivered in about 11 days. That is indeed slower than usual. We will look deeper into understanding why this happened. Thank you for reviewing INNSTAR® Official.

Rated 5 out of 5 stars

Amazing

Amazing ! Nothing to say will definitely continue with you guys

20 August 2021
Unprompted review
INNSTAR® Official Store logo

Reply from INNSTAR® Official Store

Thank you Jolianne for the support! We look forward to servicing you again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look